南美客户服务 BPO 市场预测至 2028 年 - COVID-19 影响和区域分析 - 按解决方案（在岸外包、离岸外包和近岸外包）和最终用户（BFSI、IT 和电信、零售和电子商务、制造、医疗保健）以及制药、运输和物流、媒体和通信、汽车等）
No. of Pages: 107 | Report Code: BMIRE00028659 | Category: Technology, Media and Telecommunications
No. of Pages: 107 | Report Code: BMIRE00028659 | Category: Technology, Media and Telecommunications
随着营利性企业、非营利组织和政府机构将一系列任务外包给服务提供商，BPO 行业蓬勃发展。客户服务 BPO 解决方案通过多种方式为客户带来成本效益。例如，在培训或招聘方面，外包不需要员工培训，因为它涉及雇用已经拥有熟练劳动力的第三方服务提供商；这减少了培训或招聘成本。同样，在基础设施节省方面，外包流程的公司不需要在基础设施上或在其设施中添加新设备上花费额外的资金。 BPO 服务提供商或独立承包商拥有完成工作所需的所有用品和设备。因此，较低的运营成本是外包的最大优势。由于外包服务提供商专注于他们提供的服务，因此他们通常可以比非专业人士以低得多的成本完成任务。因此，外包是一种很好的方法，特别是对于资源有限的企业来说，这是一种降低管理成本的好方法。因此，外包客户服务工作带来的巨大成本效益促进了客户服务 BPO 市场的增长。
SAM 包括巴西、阿根廷和南美洲其他地区。该地区拥有积极主动的劳动力和不断提高的英语水平。因此，SAM 越来越多地被加拿大和美国公司选为外包呼叫中心的有吸引力的目的地。互联网普及率的提高、技术的发展和企业数字化的加强对该地区的经济产生了积极影响。根据国际电信联盟的数据，秘鲁的互联网普及率在 2021 年达到 71%，而厄瓜多尔的互联网普及率在 2023 年初达到 81.3%。充满活力的经济形势导致该地区的政府企业、企业和消费者采用即将推出的技术。这些因素不断增加在该地区建立呼叫中心的吸引力。
南美客户服务 BPO 市场细分
南美客户服务 BPO 市场根据解决方案、最终用户和国家/地区进行细分。根据解决方案，南美客户服务BPO市场分为近岸外包、在岸外包和离岸外包。近岸外包细分市场将在 2023 年占据最大的市场份额。
根据最终用户，南美客户服务 BPO 市场进一步细分为石油和天然气业务。天然气、IT 和电信、电力和实用性，以及其他。信息技术与电信细分市场在 2023 年占据最大的市场份额。
根据国家/地区，南美洲客户服务 BPO 市场分为巴西、阿根廷和南美洲其他地区。巴西在 2023 年占据市场份额主导地位。
Alorica Inc、Comdata SpA、Concentrix Corp、Foundever Operating Corp、Teleperformance SE、Telus International Cda Inc、TTEC Holdings Inc 和 Webhelp Inc 是在南美客户服务 BPO 市场运营的领先公司。
Strategic insights for South America Customer Care BPO involve closely monitoring industry trends, consumer behaviours, and competitor actions to identify opportunities for growth. By leveraging data analytics, businesses can anticipate market shifts and make informed decisions that align with evolving customer needs. Understanding these dynamics helps companies adjust their strategies proactively, enhance customer engagement, and strengthen their competitive edge. Building strong relationships with stakeholders and staying agile in response to changes ensures long-term success in any market.
| Report Attribute | Details |
|---|---|
| Market size in 2023 | US$ 1,210.99 Million |
| Market Size by 2028 | US$ 1,556.20 Million |
| Global CAGR (2023 - 2028) | 5.1% |
| Historical Data | 2021-2022 |
| Forecast period | 2024-2028 |
| Segments Covered |
By 解决方案
|
| Regions and Countries Covered | 南美洲和中美洲
|
| Market leaders and key company profiles |
The regional scope of South America Customer Care BPO refers to the geographical area in which a business operates and competes. Understanding regional nuances, such as local consumer preferences, economic conditions, and regulatory environments, is crucial for tailoring strategies to specific markets. Businesses can expand their reach by identifying underserved regions or adapting their offerings to meet regional demands. A clear regional focus allows for more effective resource allocation, targeted marketing, and better positioning against local competitors, ultimately driving growth in those specific areas.
1. Alorica Inc
2. Comdata SpA
3. Concentrix Corp
4. Foundever Operating Corp
5. Teleperformance SE
6. Telus International Cda Inc
7. TTEC Holdings Inc
8. Webhelp Inc
The South America Customer Care BPO Market is valued at US$ 1,210.99 Million in 2023, it is projected to reach US$ 1,556.20 Million by 2028.
As per our report South America Customer Care BPO Market, the market size is valued at US$ 1,210.99 Million in 2023, projecting it to reach US$ 1,556.20 Million by 2028. This translates to a CAGR of approximately 5.1% during the forecast period.
The South America Customer Care BPO Market report typically cover these key segments-
The historic period, base year, and forecast period can vary slightly depending on the specific market research report. However, for the South America Customer Care BPO Market report:
The South America Customer Care BPO Market is populated by several key players, each contributing to its growth and innovation. Some of the major players include:
The South America Customer Care BPO Market report is valuable for diverse stakeholders, including:
Essentially, anyone involved in or considering involvement in the South America Customer Care BPO Market value chain can benefit from the information contained in a comprehensive market report.
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