北美对话式人工智能市场预测至 2031 年 – 区域分析 – 按组件（平台和服务）、类型（聊天机器人和智能虚拟助手）、部署类型（本地和云）和行业（零售和电子商务、医疗保健和生命科学、旅游和酒店、BFSI、IT 和电信、媒体和娱乐等）
不断增长的电子商务行业推动北美对话式 AI 市场发展
自 COVID-19 大流行以来，全球网上购物激增。根据国际航空运输协会 (IATA) 的数据，2021 年，21.4 亿人（即世界人口的 27.6%）从在线门户网站购买产品。2021 年，该国通过电子商务行业创造了约 1.5 万亿美元的收入，成为全球最大的电子商务市场。不断增长的网上购物需求正在增加对对话式商务的需求。智能 AI 购物机器人正在通过与客户互动、提供个性化指导和进一步推动销售，彻底改变电子商务行业。此外，通过利用机器学习和自然语言处理，对话式 AI 有助于进行有意义的对话，了解客户需求并实时培养潜在客户。因此，不断增长的电子商务行业推动了对话式 AI 市场的增长。
北美对话式 AI 市场概览
北美对话式 AI 市场已细分为美国、加拿大和墨西哥。领先的科技巨头在 AI 解决方案和服务研发方面的大量投资促进了美国的持续创新发展。此外，智能手机设备在美国的高普及率推动了美国对话式 AI 市场的增长。根据全球移动通信系统协会 (GSMA) 的数据，2022 年美国的智能手机普及率为 84%，预计到 2031 年将增至 89%。此外，在不增加运营成本的情况下，对卓越客户体验、申诉解决、技术支持和客户参与的需求不断增长，推动了市场增长。因此，市场参与者不断为其庞大的终端用户行业开发大量创新且交互式的基于聊天机器人的解决方案，从而推动了美国对话式 AI 市场的增长。
北美对话式 AI 市场收入及预测至 2031 年（百万美元）
北美对话式 AI 市场细分
北美对话式 AI 市场分为组件、类型、部署类型、行业和国家。
根据组件，北美对话式 AI 市场分为平台和服务。 2023 年，平台部分在北美对话式 AI 市场中占有较大的份额。
按类型划分，北美对话式 AI 市场分为聊天机器人和智能虚拟助手。2023 年，聊天机器人部分在北美对话式 AI 市场中占有较大的份额。
就部署类型而言，北美对话式 AI 市场分为本地和云端。2023 年，本地部分在北美对话式 AI 市场中占有较大的份额。
基于行业，北美对话式 AI 市场细分为零售和电子商务、医疗保健和生命科学、旅游和酒店、BFSI、IT 和电信、媒体和娱乐等。2023 年，零售和电子商务部分在北美对话式 AI 市场中占有最大的份额。
按国家/地区划分，北美对话式 AI 市场细分为美国、加拿大和墨西哥。 2023 年，美国占据了北美对话式 AI 市场的主导份额。
Alphabet Inc；Amazon.com Inc.；Artificial Solutions International AB；Cognigy GmbH；International Business Machines Corp；Kore.ai Inc.；Microsoft Corp；Oracle Corp；Rasa Technologies Inc 和 SAP SE 是北美对话式 AI 市场的一些领先公司。
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. North America Conversational AI market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 List of Vendors in Value Chain
5. North America Conversational AI market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing E-Commerce Sector
5.1.2 Increasing Demand for Chatbot Solutions
5.2 Market Restraints
5.2.1 Rising Privacy Concerns
5.3 Market Opportunities
5.3.1 Rising Demand for Conversational AI in Healthcare Sector
5.3.2 Emergence of Generative AI
5.4 Market Trends
5.4.1 Growing Adoption of Conversational AI in Gaming Industry
5.5 Impact of Drivers and Restraints:
6. Conversational AI market – North America Analysis
6.1 North America Conversational AI Market Overview
6.2 Conversational AI market Revenue (US$ Million), 2021–2031
6.3 Conversational AI market Forecast Analysis
7. North America Conversational AI market Analysis – by Component
7.1 Platform
7.1.1 Overview
7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
7.2 Service
7.2.1 Overview
7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8. North America Conversational AI market Analysis – by Type
8.1 Chatbots
8.1.1 Overview
8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8.2 Intelligent Virtual Assistants
8.2.1 Overview
8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9. North America Conversational AI market Analysis – by Deployment Type
9.1 On-Premise
9.1.1 Overview
9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9.2 Cloud
9.2.1 Overview
9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10. North America Conversational AI market Analysis – by Industry
10.1 Retail and E-commerce
10.1.1 Overview
10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.2 Healthcare and Life Sciences
10.2.1 Overview
10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.3 Travel and Hospitality
10.3.1 Overview
10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.5 IT and Telecom
10.5.1 Overview
10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.6 Media and Entertainment
10.6.1 Overview
10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11. North America Conversational AI market – Country Analysis
11.1 North America
11.1.1 North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
11.1.1.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.1.1.2 United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.2.1 United States: Conversational AI market Breakdown, by Component
11.1.1.2.2 United States: Conversational AI market Breakdown, by Type
11.1.1.2.3 United States: Conversational AI market Breakdown, by Deployment Type
11.1.1.2.4 United States: Conversational AI market Breakdown, by Industry
11.1.1.3 Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.3.1 Canada: Conversational AI market Breakdown, by Component
11.1.1.3.2 Canada: Conversational AI market Breakdown, by Type
11.1.1.3.3 Canada: Conversational AI market Breakdown, by Deployment Type
11.1.1.3.4 Canada: Conversational AI market Breakdown, by Industry
11.1.1.4 Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.4.1 Mexico: Conversational AI market Breakdown, by Component
11.1.1.4.2 Mexico: Conversational AI market Breakdown, by Type
11.1.1.4.3 Mexico: Conversational AI market Breakdown, by Deployment Type
11.1.1.4.4 Mexico: Conversational AI market Breakdown, by Industry
12. Competitive Landscape
12.1 Heat Map Analysis by Key Players
12.2 Company Positioning & Concentration
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
14. Company Profiles
14.1 Amazon.com Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 International Business Machines Corp
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Alphabet Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Oracle Corp
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 SAP SE
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Microsoft Corp
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Artificial Solutions International AB
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Cognigy GmbH
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Kore.ai Inc.
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Rasa Technologies Inc
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About The Insight Partners
15.2 Word Index
List of Tables
Table 1. North America Conversational AI market Segmentation
Table 2. Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Table 3. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 4. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 5. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 6. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 7. North America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Country
Table 8. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 9. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 10. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 11. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 12. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 13. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 14. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 15. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 16. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 17. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 18. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 19. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 20. Heat Map Analysis by Key Players
Table 21. List of Abbreviation
List of Figures
Figure 1. North America Conversational AI market Segmentation, by Country
Figure 2. Ecosystem Analysis: Conversational AI Market
Figure 3. Conversational AI market – Key Market Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Conversational AI market Revenue (US$ Million), 2021–2031
Figure 6. Conversational AI market Share (%) – by Component (2023 and 2031)
Figure 7. Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 8. Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 9. Conversational AI market Share (%) – by Type (2023 and 2031)
Figure 10. Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 11. Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 12. Conversational AI market Share (%) – by Deployment Type (2023 and 2031)
Figure 13. On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 14. Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 15. Conversational AI market Share (%) – by Industry (2023 and 2031)
Figure 16. Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 17. Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 18. Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 19. BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 20. IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 21. Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 22. Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 23. North America Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)
Figure 24. North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 25. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 26. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 27. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 28. Company Positioning & Concentration
- Alphabet Inc
- Amazon.com Inc.
- Artificial Solutions International AB
- Cognigy GmbH
- International Business Machines Corp
- Kore.ai Inc.
- Microsoft Corp
- Oracle Corp
- Rasa Technologies Inc
- SAP SE
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the North America conversational AI market.
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