中东和非洲客户服务 BPO 市场预测至 2028 年 - COVID-19 影响和区域分析 - 按解决方案（在岸外包、离岸外包和近岸外包）和最终用户（BFSI、IT 和电信、零售和电子商务、制造业） 、医疗保健和制药、运输和物流、媒体和通信、汽车等）
No. of Pages: 114 | Report Code: BMIRE00028627 | Category: Technology, Media and Telecommunications
No. of Pages: 114 | Report Code: BMIRE00028627 | Category: Technology, Media and Telecommunications
IT领域的BPO一词特指外包非核心业务流程，如人力资源、财务会计、客户关系等管理（CRM）和供应链管理。此外，随着数字化转型和业务在线化的兴起，IT 的角色也发生了变化。 IT 服务提供商现在不再仅仅提供技术服务，而是充当战略合作伙伴，帮助企业提高收入。服务台支持、IT 基础设施管理、应用程序开发和管理、业务连续性和灾难恢复、数字营销、数据输入和处理以及客户关系管理等业务流程都可以外包。随着企业对技术的依赖性日益增强，未来对BPO服务的需求将持续增长。 COVID-19 大流行后，IT 服务的 BPO 服务需求出现了微妙的增长。这些服务确保业务连续性和灵活性。 BPO 服务公司通过帮助更好的洞察力和解决问题的能力来提供智能解决方案。根据 Shortlister 的博客，2021 年，57% 的公司倾向于外包，以专注于核心问题、运营和活动。由于客户倾向于下一代技术，部署 5G 基础设施的支出有所增加，并且智能手机设备。因此，IT 行业的持续增长为客户服务 BPO 市场的增长提供了利润丰厚的增长机会。
中东和非洲地区包括南非、沙特阿拉伯、阿联酋和中东和非洲其他地区。预计该地区的商业化和工业化将不断加强，特别是在海湾国家。海湾国家经济发达，而非洲国家的经济状况尚未达到海湾国家，差距较大。中东的城市化正在改变各国的面貌，促进先进技术的采用和各种垂直业务的增长。许多跨国公司的总部设在阿联酋、卡塔尔、科威特和沙特阿拉伯。强大的金融体系和对初创企业有吸引力的贷款选择一直在推动阿联酋企业的增长。政府的举措和该地区减少对石油工业依赖的目标确保了其他行业投资的增加。这将为电信、软件公司和其他私营部门未来带来更多有利的机会。目前，很少有涉及增值服务的IT服务提供商采用人工智能（AI）和基于云的解决方案等先进技术，并向客户提供语音服务。中东国家正在见证 BPO 行业的巨大机遇。
中东和中东地区非洲客户服务 BPO 市场细分
中东和非洲非洲客户服务 BPO 市场根据解决方案、最终用户和国家/地区进行细分。在解决方案的基础上，中东和非洲非洲客户服务 BPO 市场分为近岸外包、在岸外包和离岸外包。 2023 年，近岸外包细分市场占据最大市场份额。
根据最终用户，中东和非洲地区是最重要的。非洲客户服务 BPO 市场进一步细分为石油和石油行业。天然气、IT 和电信、电力和实用性，以及其他。信息技术与2023 年，电信细分市场占据最大市场份额。
按国家/地区划分，中东和非洲非洲客户服务 BPO 市场分为南非、沙特阿拉伯、阿联酋以及中东和非洲其他地区。非洲。中东其他地区和2023 年，非洲占据了市场份额。
Alorica Inc、Comdata SpA、Concentrix Corp、Foundever Operating Corp、Teleperformance SE、Telus International Cda Inc、TTEC Holdings Inc 和 Webhelp Inc是在中东和中东地区运营的领先公司。非洲客户服务 BPO 市场。
Strategic insights for Middle East & Africa Customer Care BPO involve closely monitoring industry trends, consumer behaviours, and competitor actions to identify opportunities for growth. By leveraging data analytics, businesses can anticipate market shifts and make informed decisions that align with evolving customer needs. Understanding these dynamics helps companies adjust their strategies proactively, enhance customer engagement, and strengthen their competitive edge. Building strong relationships with stakeholders and staying agile in response to changes ensures long-term success in any market.
| Report Attribute | Details |
|---|---|
| Market size in 2023 | US$ 1,986.49 Million |
| Market Size by 2028 | US$ 2,618.71 Million |
| Global CAGR (2023 - 2028) | 5.7% |
| Historical Data | 2021-2022 |
| Forecast period | 2024-2028 |
| Segments Covered |
By 解决方案
|
| Regions and Countries Covered | 中东和非洲
|
| Market leaders and key company profiles |
The regional scope of Middle East & Africa Customer Care BPO refers to the geographical area in which a business operates and competes. Understanding regional nuances, such as local consumer preferences, economic conditions, and regulatory environments, is crucial for tailoring strategies to specific markets. Businesses can expand their reach by identifying underserved regions or adapting their offerings to meet regional demands. A clear regional focus allows for more effective resource allocation, targeted marketing, and better positioning against local competitors, ultimately driving growth in those specific areas.
The Middle East & Africa Customer Care BPO Market is valued at US$ 1,986.49 Million in 2023, it is projected to reach US$ 2,618.71 Million by 2028.
As per our report Middle East & Africa Customer Care BPO Market, the market size is valued at US$ 1,986.49 Million in 2023, projecting it to reach US$ 2,618.71 Million by 2028. This translates to a CAGR of approximately 5.7% during the forecast period.
The Middle East & Africa Customer Care BPO Market report typically cover these key segments-
The historic period, base year, and forecast period can vary slightly depending on the specific market research report. However, for the Middle East & Africa Customer Care BPO Market report:
The Middle East & Africa Customer Care BPO Market is populated by several key players, each contributing to its growth and innovation. Some of the major players include:
The Middle East & Africa Customer Care BPO Market report is valuable for diverse stakeholders, including:
Essentially, anyone involved in or considering involvement in the Middle East & Africa Customer Care BPO Market value chain can benefit from the information contained in a comprehensive market report.
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