欧洲对话式人工智能市场预测至 2031 年 – 区域分析 – 按组件（平台和服务）、类型（聊天机器人和智能虚拟助手）、部署类型（本地和云）和行业（零售和电子商务、医疗保健和生命科学、旅游和酒店、BFSI、IT 和电信、媒体和娱乐等）
聊天机器人解决方案需求不断增长，推动欧洲对话式 AI 市场发展
聊天机器人可以同时管理数千次互动，提供全天候客户服务。它使客户服务代表能够专注于复杂的案例，而不是让消费者长时间排队等待。随着社交媒体的兴起和全球数字化的不断发展，人们常常希望通过这种媒介向企业表达他们的问题。因此，聊天机器人正成为顶级公司 CRM 运营的重要方面。客户服务自动化是通过将聊天机器人与社交网络的集成实现的。聊天机器人代替人工客户服务代表提供智能响应。此外，它还可以提取有关客户偏好和购买行为的宝贵信息，以便更好地为他们服务。此外，消费者对节省购物时间更感兴趣。他们更喜欢使用智能手机来研究和购买产品。例如，Amazon Echo 客户可以使用语音命令来购买产品。此外，消费者在尝试在互联网上查找关键信息时经常遇到挑战。发生这种情况的原因是他们有时无法找到要搜索的适当术语。聊天机器人可以通过与用户通信快速传递适当的信息。由于聊天机器人有助于提高业务效率，因此全球对其的需求正在增加，这推动了对话式 AI 市场的增长。
欧洲对话式 AI 市场概览
德国的金融科技市场大幅扩张。根据 ITA 的数据，德国拥有欧盟最大的金融科技市场，在全球排名第四。该国已经拥有所需的数字基础设施和强大的消费者基础。尽管德国在移动支付总量方面尚未超过英国，但其移动支付采用率的预测复合年增长率 (CAGR) 目前为 43.8%，而英国为 19.5%。此外，该国还有各种活跃的金融科技企业，包括 N26、Fidor Bank、SolarisBank 和 Auxmoney。此外，许多金融科技企业提供网上银行服务。例如，Solarisbank 除了为金融机构提供基础设施服务外，还提供数字银行服务。此外，N26、Fidor Bank、Monzo 和 Revolut 是德国提供数字银行服务的金融科技企业。德意志银行提供广泛的网上银行服务。因此，银行业日益数字化推动了该国对话式人工智能的采用，因为该技术有助于提供增强的客户体验。
欧洲对话式人工智能市场收入及预测至 2031 年（百万美元）
欧洲对话式人工智能市场细分
欧洲对话式人工智能市场分为组件、类型、部署类型、行业和国家。
根据组件，欧洲对话式人工智能市场分为平台和服务。平台部分在 2023 年占据了欧洲对话式人工智能市场份额的较大份额。
按类型划分，欧洲对话式人工智能市场分为聊天机器人和智能虚拟助手。聊天机器人部分在 2023 年占据了欧洲对话式人工智能市场的较大份额。
就部署类型而言，欧洲对话式人工智能市场分为本地和云端。 2023 年，本地部署部分占据了欧洲对话式 AI 市场的更大份额。
基于行业，欧洲对话式 AI 市场细分为零售和电子商务、医疗保健和生命科学、旅游和酒店、BFSI、IT 和电信、媒体和娱乐等。2023 年，零售和电子商务部门占据了欧洲对话式 AI 市场份额的最大份额。
按国家/地区划分，欧洲对话式 AI 市场细分为法国、德国、英国、意大利、俄罗斯和欧洲其他地区。2023 年，德国占据了欧洲对话式 AI 市场份额的主导地位。
Alphabet Inc；Amazon.com Inc.；Artificial Solutions International AB；Cognigy GmbH；International Business Machines Corp；Kore.ai Inc.；Microsoft Corp；Oracle Corp；Rasa Technologies Inc；和 SAP SE 是欧洲对话式 AI 市场的一些领先公司。
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. Europe Conversational AI market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 List of Vendors in Value Chain
5. Europe Conversational AI market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing E-Commerce Sector
5.1.2 Increasing Demand for Chatbot Solutions
5.2 Market Restraints
5.2.1 Rising Privacy Concerns
5.3 Market Opportunities
5.3.1 Rising Demand for Conversational AI in Healthcare Sector
5.3.2 Emergence of Generative AI
5.4 Market Trends
5.4.1 Growing Adoption of Conversational AI in Gaming Industry
5.5 Impact of Drivers and Restraints:
6. Conversational AI market – Europe Analysis
6.1 Europe Conversational AI Market Overview
6.2 Conversational AI market Revenue (US$ Million), 2021–2031
6.3 Conversational AI market Forecast Analysis
7. Europe Conversational AI market Analysis – by Component
7.1 Platform
7.1.1 Overview
7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
7.2 Service
7.2.1 Overview
7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8. Europe Conversational AI market Analysis – by Type
8.1 Chatbots
8.1.1 Overview
8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8.2 Intelligent Virtual Assistants
8.2.1 Overview
8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9. Europe Conversational AI market Analysis – by Deployment Type
9.1 On-Premise
9.1.1 Overview
9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9.2 Cloud
9.2.1 Overview
9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10. Europe Conversational AI market Analysis – by Industry
10.1 Retail and E-commerce
10.1.1 Overview
10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.2 Healthcare and Life Sciences
10.2.1 Overview
10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.3 Travel and Hospitality
10.3.1 Overview
10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.5 IT and Telecom
10.5.1 Overview
10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.6 Media and Entertainment
10.6.1 Overview
10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11. Europe Conversational AI market – Country Analysis
11.1 Europe
11.1.1 Europe: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
11.1.1.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Country
11.1.1.2 France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.2.1 France: Conversational AI market Breakdown, by Component
11.1.1.2.2 France: Conversational AI market Breakdown, by Type
11.1.1.2.3 France: Conversational AI market Breakdown, by Deployment Type
11.1.1.2.4 France: Conversational AI market Breakdown, by Industry
11.1.1.3 Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.3.1 Germany: Conversational AI market Breakdown, by Component
11.1.1.3.2 Germany: Conversational AI market Breakdown, by Type
11.1.1.3.3 Germany: Conversational AI market Breakdown, by Deployment Type
11.1.1.3.4 Germany: Conversational AI market Breakdown, by Industry
11.1.1.4 United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.4.1 United Kingdom: Conversational AI market Breakdown, by Component
11.1.1.4.2 United Kingdom: Conversational AI market Breakdown, by Type
11.1.1.4.3 United Kingdom: Conversational AI market Breakdown, by Deployment Type
11.1.1.4.4 United Kingdom: Conversational AI market Breakdown, by Industry
11.1.1.5 Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.5.1 Italy: Conversational AI market Breakdown, by Component
11.1.1.5.2 Italy: Conversational AI market Breakdown, by Type
11.1.1.5.3 Italy: Conversational AI market Breakdown, by Deployment Type
11.1.1.5.4 Italy: Conversational AI market Breakdown, by Industry
11.1.1.6 Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.6.1 Russia: Conversational AI market Breakdown, by Component
11.1.1.6.2 Russia: Conversational AI market Breakdown, by Type
11.1.1.6.3 Russia: Conversational AI market Breakdown, by Deployment Type
11.1.1.6.4 Russia: Conversational AI market Breakdown, by Industry
11.1.1.7 Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.7.1 Rest of Europe: Conversational AI market Breakdown, by Component
11.1.1.7.2 Rest of Europe: Conversational AI market Breakdown, by Type
11.1.1.7.3 Rest of Europe: Conversational AI market Breakdown, by Deployment Type
11.1.1.7.4 Rest of Europe: Conversational AI market Breakdown, by Industry
12. Competitive Landscape
12.1 Heat Map Analysis by Key Players
12.2 Company Positioning & Concentration
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
14. Company Profiles
14.1 Amazon.com Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 International Business Machines Corp
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Alphabet Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Oracle Corp
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 SAP SE
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Microsoft Corp
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Artificial Solutions International AB
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Cognigy GmbH
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Kore.ai Inc.
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Rasa Technologies Inc
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About The Insight Partners
15.2 Word Index
List of Tables
Table 1. Conversational AI market Segmentation
Table 2. Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Table 3. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 4. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 5. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 6. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 7. Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Country
Table 8. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 9. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 10. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 11. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 12. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 13. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 14. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 15. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 16. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 17. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 18. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 19. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 20. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 21. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 22. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 23. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 24. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 25. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 26. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 27. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 28. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 29. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 30. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 31. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 32. Heat Map Analysis by Key Players
Table 33. List of Abbreviation
List of Figures
Figure 1. Conversational AI market Segmentation, by Country
Figure 2. Ecosystem Analysis: Conversational AI Market
Figure 3. Conversational AI market – Key Market Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Conversational AI market Revenue (US$ Million), 2021–2031
Figure 6. Conversational AI market Share (%) – by Component (2023 and 2031)
Figure 7. Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 8. Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 9. Conversational AI market Share (%) – by Type (2023 and 2031)
Figure 10. Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 11. Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 12. Conversational AI market Share (%) – by Deployment Type (2023 and 2031)
Figure 13. On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 14. Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 15. Conversational AI market Share (%) – by Industry (2023 and 2031)
Figure 16. Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 17. Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 18. Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 19. BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 20. IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 21. Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 22. Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 23. Europe Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)
Figure 24. Europe: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 25. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 26. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 27. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 28. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 29. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 30. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 31. Company Positioning & Concentration
- Alphabet Inc
- Amazon.com Inc.
- Artificial Solutions International AB
- Cognigy GmbH
- International Business Machines Corp
- Kore.ai Inc.
- Microsoft Corp
- Oracle Corp
- Rasa Technologies Inc
- SAP SE
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