US Non-Emergency Medical Transportation Market Size and Forecast (2021 - 2031), Country Share, Trend, and Growth Opportunity Analysis Report Coverage: By Service Type (Private Pay Patient Transportation, Insurance Backed Patient Transportation, Courier Services, and Others), Facility (Intra-Facility and Inter-Facility), Application (Dialysis, Routine Doctor Visits, Mental Health Related Appointments, Rehabilitation, and Others), End User (Hospitals and Clinics, Nursing Homes, Homecare Settings, MCO and State Agencies, Healthcare Payers, and Others), and Country
The US non-emergency medical transportation market expected to grow from US$ 6,588.07 million in 2023 to US$ 13,438.87 million by 2031; it is estimated to register a CAGR of 9.3% from 2023 to 2031. Factors such as the growing need for non-emergency medical transportation and the rising incidence of chronic conditions are driving the US non-emergency medical transportation market growth.
Non-emergency medical transportation (NEMT) includes services are provided to patients and healthcare consumers who need assistance getting to and from medical appointments, avoiding expensive commuting options. NEMT service providers are widely known to serve Medicaid beneficiaries. Patients who need to be transported to medical facilities for regular appointments and check-ups can avail NEMT services that include ambulance services, wheelchair-assisted services, stretchers, flight services, and courier services.
Service providers and users are likely to benefit from the technologically advanced NEMT solutions in the coming years. States, brokers, MCOs, providers, drivers, and beneficiaries can focus on utilizing technologies, such as GPS tracking, electronic scheduling software in NEMT, artificial intelligence (AI), and data analytics, which are strengthening program integrity and improving on-time performance along with customer satisfaction.
GPS data, usually collected through a smartphone or tablet in vehicles, documents the date, time, and location for each pickup and drop-off to determine the genuineness and authorization of trips. They can also be used to track real-time performance. Furthermore, more advanced GPS technology (real-time location monitoring) can allow brokers to track drivers who are likely to arrive late at the commuter's location and assign new ones without delay to ensure that the appointments are not missed. When coupled with a beneficiary-facing application, GPS capability can also provide riders with real-time information about estimated pickup times.
Integrating the newest route-building and GPS features into the process enhances transparency, which, in turn, promotes accountability. Additionally, digitizing rides positively impacts the overall quality of NEMT services. Soon, all NEMT rides will be completely digitized, and then essential metrics related to ride quality based on driving parameters and rider feedback can be monitored at both the individual ride level and aggregated at the transportation provider level. For transportation providers, this will streamline the entire process, reducing missed connections and ensuring that transportation availability meets patient demand effectively.
With the evolution of the NEMT sector, innovations such as AI and data analytics are leading to substantial enhancements in efficiency and reliability. AI will help streamline scheduling and routing processes, minimizing no-show rates and ensuring timely transportation. Meanwhile, data analytics will provide valuable insights for optimal resource allocation and strategic planning. These advancements will enable healthcare facilities to ensure reliable patient transport, improve appointment adherence, and ultimately achieve better health outcomes.
Technological innovation also encourages transparent and dependable practices in NEMT, which is likely to boost NEMT services without compromising the newest standards. Hence, the growing use of technology in NEMT is expected to become a key trend in the market in the US during the forecast period.
The US non-emergency medical transportation market is categorized into service type, facility, application, and end user. Based on service type, the market is segmented into private pay patient transportation, insurance-backed patient transportation, courier services, and others. The private pay patient transportation segment is estimated to account for the largest market share and is expected to register the highest CAGR during the forecast period. The private pay patient transportation include services such as hospital visits, pharmacy pick-ups, and different healthcare-related journeys for Medicaid members. Various benefits associated with private pay patient transportation include custom NEMT rates of reimbursement with higher margins compared to other, ease of travel during off-peak hours in addition to regular business hours and flexibility in billing process compared to Medicaid based services.
Based on facility, the US non-emergency medical transportation market is bifurcated into intra-facility and inter-facility. The inter-facility segment accounted for a larger share of the market in 2023. Moreover, the same segment is anticipated to register a higher CAGR in the market during the forecast period.
Based on application, the US non-emergency medical transportation market is segmented into dialysis, routine doctor visits, mental health related appointments, rehabilitation, and others. The mental health related appointments segment accounted for the largest share of the market in 2023. However, the rehabilitation segment is anticipated to register the highest CAGR in the US non-emergency medical transportation market during the forecast period.
Based on end user, the non-emergency medical transportation market is segmented into hospitals & clinics, nursing homes, homecare settings, MCO & state agencies, healthcare payers, and others. Hospitals & clinics captured the largest share in 2021 and is expected to follow a similar trend during the forecast period.
The Federal Transit Administration (FTA), Transit Cooperative Research Program, Transportation Research Board, Center for Health Law and Policy Innovation (CHLPI), and Centers for Disease Control and Prevention (CDC) are among the primary and secondary sources referred to while preparing the US non-emergency medical transportation market report.
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. US Non-Emergency Medical Transportation Market Landscape
4.1 Overview
4.2 PEST Analysis
4.3 Medicaid MCO Health Plans and Advantages
4.4 Medicare MCO Health Plans and Advantages
5. US Non-Emergency Medical Transportation Market – Key Market Dynamics
5.1 US Non-Emergency Medical Transportation Market – Key Market Dynamics
5.2 Market Drivers
5.2.1 Increasing Demand for Non-Emergency Medical Transportation
5.2.2 Aging Population and Increasing Incidence of Chronic Conditions
5.3 Market Restraints
5.3.1 Lack of Efficient Oversight Systems and Fraud by Non-Emergency Medical Transportation Companies
5.4 Market Opportunities
5.4.1 Strategic Initiatives by NEMT and Transportation Network Companies
5.5 Future Trends
5.5.1 Expanding Role of Technology in NEMT
5.6 Impact of Drivers and Restraints:
6. US Non-Emergency Medical Transportation Market Analysis
6.1 US Non-Emergency Medical Transportation Market Revenue (US$ Million), 2021–2031
6.2 US Non-Emergency Medical Transportation Market Forecast and Analysis
7. US Non-Emergency Medical Transportation Market Analysis – by Service Type
7.1 Private Pay Patient Transportation
7.1.1 Overview
7.1.2 Private Pay Patient Transportation: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
7.2 Insurance Backed Patient Transportation
7.2.1 Overview
7.2.2 Insurance Backed Patient Transportation: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
7.3 Courier Services
7.3.1 Overview
7.3.2 Courier Services: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
7.4 Others
7.4.1 Overview
7.4.2 Others: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
8. US Non-Emergency Medical Transportation Market Analysis – by Facility
8.1 Intra-Facility
8.1.1 Overview
8.1.2 Intra-Facility: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
8.2 Inter-Facility
8.2.1 Overview
8.2.2 Inter-Facility: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
9. US Non-Emergency Medical Transportation Market Analysis – by Application
9.1 Dialysis
9.1.1 Overview
9.1.2 Dialysis: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
9.2 Routine Doctor Visits
9.2.1 Overview
9.2.2 Routine Doctor Visits: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
9.3 Mental Health Related Appointments
9.3.1 Overview
9.3.2 Mental Health Related Appointments: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
9.4 Rehabilitation
9.4.1 Overview
9.4.2 Rehabilitation: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
9.5 Others
9.5.1 Overview
9.5.2 Others: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
10. US Non-Emergency Medical Transportation Market Analysis – by End User
10.1 Hospitals and Clinics
10.1.1 Overview
10.1.2 Hospitals and Clinics: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
10.2 Nursing Homes
10.2.1 Overview
10.2.2 Nursing Homes: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
10.3 Homecare Settings
10.3.1 Overview
10.3.2 Homecare Settings: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
10.4 MCO and State Agencies
10.4.1 Overview
10.4.2 MCO and State Agencies: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
10.5 Healthcare Payers
10.5.1 Overview
10.5.2 Healthcare Payers: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
10.6 Others
10.6.1 Overview
10.6.2 Others: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
11. US Non-Emergency Medical Transportation Market – Country Analysis
11.1 US
11.1.1 US Non-Emergency Medical Transportation Market Breakdown by Countries
11.1.2 US Non-Emergency Medical Transportation Market Revenue and Forecast and Analysis – by Country
11.1.2.1 US Non-Emergency Medical Transportation Market Revenue and Forecast and Analysis – by Country
11.1.2.2 Northeast: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
11.1.2.2.1 Northeast: US Non-Emergency Medical Transportation Market Breakdown by Service Type
11.1.2.2.2 Northeast: US Non-Emergency Medical Transportation Market Breakdown by Facility
11.1.2.2.3 Northeast: US Non-Emergency Medical Transportation Market Breakdown by Application
11.1.2.2.4 Northeast: US Non-Emergency Medical Transportation Market Breakdown by End User
11.1.2.3 Midwest: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
11.1.2.3.1 Midwest: US Non-Emergency Medical Transportation Market Breakdown by Service Type
11.1.2.3.2 Midwest: US Non-Emergency Medical Transportation Market Breakdown by Facility
11.1.2.3.3 Midwest: US Non-Emergency Medical Transportation Market Breakdown by Application
11.1.2.3.4 Midwest: US Non-Emergency Medical Transportation Market Breakdown by End User
11.1.2.4 South: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
11.1.2.4.1 South: US Non-Emergency Medical Transportation Market Breakdown by Service Type
11.1.2.4.2 South: US Non-Emergency Medical Transportation Market Breakdown by Facility
11.1.2.4.3 South: US Non-Emergency Medical Transportation Market Breakdown by Application
11.1.2.4.4 South: US Non-Emergency Medical Transportation Market Breakdown by End User
11.1.2.5 West: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
11.1.2.5.1 West: US Non-Emergency Medical Transportation Market Breakdown by Service Type
11.1.2.5.2 West: US Non-Emergency Medical Transportation Market Breakdown by Facility
11.1.2.5.3 West: US Non-Emergency Medical Transportation Market Breakdown by Application
11.1.2.5.4 West: US Non-Emergency Medical Transportation Market Breakdown by End User
12. US Non-Emergency Medical Transportation Market – Industry Landscape
12.1 Overview
12.2 Growth Strategies in the US Non-Emergency Medical Transportation Market
12.3 Organic Growth Strategies
12.3.1 Overview
12.4 Inorganic Growth Strategies
12.4.1 Overview
13. Company Profiles
13.1 MTM, Inc.
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 AMR
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Xpress Transportation
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 CJ Medical Transportation
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 VERIDA
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 ModivCare
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 Crothall Healthcare
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 Elite Medical Transport
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
13.9 Acadian Ambulance Service
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Products and Services
13.9.4 Financial Overview
13.9.5 SWOT Analysis
13.9.6 Key Developments
13.10 Transdev
13.10.1 Key Facts
13.10.2 Business Description
13.10.3 Products and Services
13.10.4 Financial Overview
13.10.5 SWOT Analysis
13.10.6 Key Developments
13.11 Ride Health
13.11.1 Key Facts
13.11.2 Business Description
13.11.3 Products and Services
13.11.4 Financial Overview
13.11.5 SWOT Analysis
13.11.6 Key Developments
13.12 Roundtrip
13.12.1 Key Facts
13.12.2 Business Description
13.12.3 Products and Services
13.12.4 Financial Overview
13.12.5 SWOT Analysis
13.12.6 Key Developments
13.13 Medical Answering Services, LLC
13.13.1 Key Facts
13.13.2 Business Description
13.13.3 Products and Services
13.13.4 Financial Overview
13.13.5 SWOT Analysis
13.13.6 Key Developments
13.14 One Call
13.14.1 Key Facts
13.14.2 Business Description
13.14.3 Products and Services
13.14.4 Financial Overview
13.14.5 SWOT Analysis
13.14.6 Key Developments
13.15 Stellar Transport
13.15.1 Key Facts
13.15.2 Business Description
13.15.3 Products and Services
13.15.4 Financial Overview
13.15.5 SWOT Analysis
13.15.6 Key Developments
13.16 Abba Medical Transportation, LLC
13.16.1 Key Facts
13.16.2 Business Description
13.16.3 Products and Services
13.16.4 Financial Overview
13.16.5 SWOT Analysis
13.16.6 Key Developments
13.17 Able Medical Transportation, Inc.
13.17.1 Key Facts
13.17.2 Business Description
13.17.3 Products and Services
13.17.4 Financial Overview
13.17.5 SWOT Analysis
13.17.6 Key Developments
13.18 Life Ride
13.18.1 Key Facts
13.18.2 Business Description
13.18.3 Products and Services
13.18.4 Financial Overview
13.18.5 SWOT Analysis
13.18.6 Key Developments
13.19 Mobility Transportation Services, Inc.
13.19.1 Key Facts
13.19.2 Business Description
13.19.3 Products and Services
13.19.4 Financial Overview
13.19.5 SWOT Analysis
13.19.6 Key Developments
13.20 ABC Non-Emergency Medical Transportation, LLC
13.20.1 Key Facts
13.20.2 Business Description
13.20.3 Products and Services
13.20.4 Financial Overview
13.20.5 SWOT Analysis
13.20.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Glossary of Terms
List of Tables
Table 1. US Non-Emergency Medical Transportation Market Segmentation
Table 2. US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Table 3. US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Service Type
Table 4. US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Facility
Table 5. US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Application
Table 6. US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by End User
Table 7. US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Country
Table 8. Northeast: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Service Type
Table 9. Northeast: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Facility
Table 10. Northeast: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Application
Table 11. Northeast: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by End User
Table 12. Midwest: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Service Type
Table 13. Midwest: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Facility
Table 14. Midwest: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Application
Table 15. Midwest: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by End User
Table 16. South: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Service Type
Table 17. South: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Facility
Table 18. South: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Application
Table 19. South: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by End User
Table 20. West: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Service Type
Table 21. West: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Facility
Table 22. West: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by Application
Table 23. West: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million) – by End User
Table 24. Recent Organic Growth Strategies in the US Non-Emergency Medical Transportation Market
Table 25. Recent Inorganic Growth Strategies in the US Non-Emergency Medical Transportation Market
Table 26. Glossary of Terms, US Non-Emergency Medical Transportation Market
List of Figures
Figure 1. US Non-Emergency Medical Transportation Market Segmentation, by Country
Figure 2. PEST Analysis
Figure 3. Impact Analysis of Drivers and Restraints
Figure 4. US Non-Emergency Medical Transportation Market Revenue (US$ Million), 2021–2031
Figure 5. US Non-Emergency Medical Transportation Market Share (%) – by Service Type, 2023 and 2031
Figure 6. Private Pay Patient Transportation: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 7. Insurance Backed Patient Transportation: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 8. Courier Services: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 9. Others: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 10. US Non-Emergency Medical Transportation Market Share (%) – by Facility, 2023 and 2031
Figure 11. Intra-Facility: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 12. Inter-Facility: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 13. US Non-Emergency Medical Transportation Market Share (%) – by Application, 2023 and 2031
Figure 14. Dialysis: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 15. Routine Doctor Visits: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 16. Mental Health Related Appointments: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 17. Rehabilitation: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 18. Others: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 19. US Non-Emergency Medical Transportation Market Share (%) – by End User, 2023 and 2031
Figure 20. Hospitals and Clinics: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 21. Nursing Homes: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 22. Homecare Settings: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 23. MCO and State Agencies: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 24. Healthcare Payers: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 25. Others: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 26. US Non-Emergency Medical Transportation Market Breakdown by Key Countries, 2023 and 2031 (%)
Figure 27. Northeast: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 28. Midwest: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 29. South: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 30. West: US Non-Emergency Medical Transportation Market – Revenue and Forecast to 2031 (US$ Million)
Figure 31. Growth Strategies in the US Non-Emergency Medical Transportation Market
- VERIDA
- Elite Medical Transport
- Transdev
- Ride Health
- Roundtrip
- Medical Answering Services, LLC
- One Call
- Stellar Transport
- Abba Medical Transportation, LLC
- Able Medical Transportation, Inc.
- Life Ride
- Mobility Transportation Services, Inc.
- ABC Non-Emergency Medical Transportation, LLC
- MTM, Inc.
- AMR
- Xpress Transportation
- CJ Medical Transportation
- Southeastrans
- ModivCare
- Crothall Healthcare
- Elite Medical Transport
- Acadian Ambulance Service.
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the US non-emergency medical transportation market.
- Highlights key business priorities in order to assist companies to realign their business strategies.
- The key findings and recommendations highlight crucial progressive industry trends in the US non-emergency medical transportation market, thereby allowing players across the value chain to develop effective long-term strategies.
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
- Scrutinize in-depth US market trends and outlook coupled with the factors driving the market, as well as those hindering it.
- Enhance the decision-making process by understanding the strategies that underpin security interest with respect to client products, segmentation, pricing and distribution.