1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

2.           Key Takeaways

3.           Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           SAM Cloud Communication Platform Market Landscape

4.1         Market Overview

4.2         SAM PEST Analysis

4.3         Ecosystem Analysis

4.4         Expert Opinion

5.           SAM Cloud Communication Platform Market– Key Market Dynamics

5.1.1        Bring Your Own Device (BYOD) is Becoming Increasingly Popular

5.1.2        Cloud Communication Platform Solutions are Cheaper

5.2         Market Restraints

5.2.1        Security and Privacy Issues

5.3         Market Opportunities

5.3.1        Growth in the BPO Sector and Increasing Popularity for Cloud-Based Solutions

5.3.2        SAM Witnessing Increase in the number of Internet Users

5.4         Future Trends

5.4.1        Development Cloud-based IoT Platform

5.4.2        High Adoption of Voice Over Internet Protocol (VoIP)

5.5         Impact Analysis of Drivers and Restraints

6.           Cloud Communication Platform Market– SAM Analysis

6.1         SAM Cloud Communication Platform Market Overview

6.2         SAM Cloud Communication Platform Market–Revenue and Forecast to 2028 (US$ Million)

7.           SAM Cloud Communication Platform Market Analysis – By Component

7.1         Overview

7.2         SAM Cloud Communication Platforms Market, By Component (2020 And 2028)

7.3         Solution

7.3.1        Overview

7.3.2        Solution: Cloud Communication Platform Market Revenue and Forecast To 2028 (US$ Million)

7.3.3        Unified Communication and Collaboration (UCC/UCaaS)

7.3.3.1          Overview

7.3.3.2          Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.4        Web Real-Time Communication (WebRTC)

7.3.4.1          Overview

7.3.4.2          Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.5        Interactive Voice Response (IVR)

7.3.5.1          Overview

7.3.5.2          Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.6        Voice Over Internet Protocol (VoIP)

7.3.6.1          Overview

7.3.6.2          Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.7        Application Programming Interface (API)

7.3.7.1          Overview

7.3.7.2          API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4         Services

7.4.1        Overview

7.4.2        Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.3        Training and Consulting

7.4.3.1          Overview

7.4.3.2          Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.4        Support and Maintenance

7.4.4.1          Overview

7.4.4.2          Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.5        Managed Service

7.4.5.1          Overview

7.4.5.2          Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8.           SAM Cloud Communication Platform Market Analysis – By Enterprise Size

8.1         Overview

8.2         SAM Cloud Communication Platform Market, By Enterprise Size (2020 And 2028)

8.3         SMEs

8.3.1        Overview

8.3.2        SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8.4         Large Enterprise

8.4.1        Overview

8.4.2        Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.           SAM Cloud Communication Platform Market Analysis – By Industry

9.1         Overview

9.2         SAM Cloud Communication Platform Market, By Industry (2020 and 2028)

9.3         Retail

9.3.1        Overview

9.3.2        Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.4         IT & Telecom

9.4.1        Overview

9.4.2        IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.5         Healthcare

9.5.1        Overview

9.5.2        Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.6         Government

9.6.1        Overview

9.6.2        Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.7         Education

9.7.1        Overview

9.7.2        Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.8         BFSI

9.8.1        Overview

9.8.2        BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.9         Others

9.9.1        Overview

9.9.2        Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

10.        SAM Cloud Communication Platform Market – Country Analysis

10.1      Overview

10.1.1     SAM Cloud Communication Platform Market Breakdown, by Country

10.1.1.1       Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.1.1       Brazil Cloud Communication Platform Market Breakdown, By Component

10.1.1.1.1.1     Brazil Cloud Communication Platform Market Breakdown, By Solution

10.1.1.1.1.2     Brazil Cloud Communication Platform Market Breakdown, By Service

10.1.1.1.2       Brazil Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.1.3       Brazil Cloud Communication Platform Market Breakdown, By Industry

10.1.1.2       Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.2.1       Argentina Cloud Communication Platform Market Breakdown, By Component

10.1.1.2.1.1     Argentina Cloud Communication Platform Market Breakdown, By Solution

10.1.1.2.1.2     Argentina Cloud Communication Platform Market Breakdown, By Service

10.1.1.2.2       Argentina Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.2.3       Argentina Cloud Communication Platform Market Breakdown, By Industry

10.1.1.3       Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.3.1       Rest of SAM Cloud Communication Platform Market Breakdown, By Component

10.1.1.3.1.1     Rest of SAM Cloud Communication Platform Market Breakdown, By Solution

10.1.1.3.1.2     Rest of SAM Cloud Communication Platform Market Breakdown, By Service

10.1.1.3.2       Rest of SAM Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.3.3       Rest of SAM Cloud Communication Platform Market Breakdown, By Industry

11.        SAM Cloud Communication Platform Market- COVID-19 Impact Analysis

11.1      SAM: Impact Assessment of COVID-19 Pandemic

12.        Industry Landscape

12.1      Overview

12.2      Market Initiative

12.3      Merger and Acquisition

12.4      New Development

13.        Company Profiles

13.1      Avaya Inc.

13.1.1     Key Facts

13.1.2     Business Description

13.1.3     Products and Services

13.1.4     Financial Overview

13.1.5     SWOT Analysis

13.1.6     Key Developments

13.2      Cisco Systems, Inc.

13.2.1     Key Facts

13.2.2     Business Description

13.2.3     Products and Services

13.2.4     Financial Overview

13.2.5     SWOT Analysis

13.2.6     Key Developments

13.3      Vonage

13.3.1     Key Facts

13.3.2     Business Description

13.3.3     Products and Services

13.3.4     Financial Overview

13.3.5     SWOT Analysis

13.3.6     Key Developments

13.4      Plivo Inc.

13.4.1     Key Facts

13.4.2     Business Description

13.4.3     Products and Services

13.4.4     Financial Overview

13.4.5     SWOT Analysis

13.4.6     Key Developments

13.5      Telestax, Inc.

13.5.1     Key Facts

13.5.2     Business Description

13.5.3     Products and Services

13.5.4     Financial Overview

13.5.5     SWOT Analysis

13.5.6     Key Developments

13.6      TWILIO INC.

13.6.1     Key Facts

13.6.2     Business Description

13.6.3     Products and Services

13.6.4     Financial Overview

13.6.5     SWOT Analysis

13.6.6     Key Developments

13.7      Intrado

13.7.1     Key Facts

13.7.2     Business Description

13.7.3     Products and Services

13.7.4     Financial Overview

13.7.5     SWOT Analysis

13.7.6     Key Developments

14.        Appendix

14.1      About The Insight Partners

14.2      Word Index

Table 1.             SAM Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Table 2.             Brazil Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 3.             Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 4.             Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 5.             Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 6.             Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 7.             Argentina Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 8.             Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 9.             Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 10.          Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 11.          Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 12.          Rest of SAM Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 13.          Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 14.          Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 15.          Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 16.          Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 17.          List of Abbreviation

Figure 1.           SAM Cloud Communication Platform Market Segmentation

Figure 2.           SAM Cloud Communication Platform Market Segmentation – By Country

Figure 3.           SAM Cloud Communication Platform Market Overview

Figure 4.           UCaaS held the largest market share in 2020

Figure 5.           BFSI held the largest market share in 2020

Figure 6.           Brazil held Largest Market Share in 2020

Figure 7.           SAM PEST Analysis

Figure 8.           Expert Opinion

Figure 9.           SAM Cloud Communication Platform Market: Impact Analysis of Drivers and Restraints

Figure 10.        SAM Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Figure 11.        SAM Cloud Communication Platforms Market, By Component (2020 and 2028)

Figure 12.        SAM Solution: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 13.        SAM Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 14.        SAM Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 15.        SAM Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 16.        SAM Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 17.        SAM API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 18.        SAM Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 19.        SAM Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 20.        SAM Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 21.        SAM Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 22.        SAM Cloud Communication Platform Market, By Enterprise Size (2020 and 2028)

Figure 23.        SAM SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 24.        SAM Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 25.        SAM Cloud Communication Platform Market, By Industry (2020 and 2028)

Figure 26.        SAM Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 27.        SAM IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 28.        SAM Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 29.        SAM Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 30.        SAM Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 31.        SAM BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 32.        SAM Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 33.        SAM Cloud Communication Platform Market, by Key Country - Revenue and Forecast to 2028 (US$ million)

Figure 34.        SAM Cloud Communication Platform Market Breakdown, by Country, 2020 & 2028 (%)

Figure 35.        Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 36.        Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 37.        Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 38.        Impact of COVID-19 Pandemic in SAM Country Markets