North America Customer Communication Management Market
Historic Data:    |   Base Year: 2023   |   Forecast Period: 2024-2031
Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Deployment (Cloud-based and On-Premises), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT & Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)

No. of Pages: 133    |    Report Code: BMIRE00025569    |    Category: Technology, Media and Telecommunications

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North America Customer Communication Management Market
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1. Introduction

1.1 Business Market Insights Research Report Guidance
1.2 Market Segmentation

2. Executive Summary

2.1 Key Market Insights
2.2 Market Attractiveness

3. Research Methodology

3.1 Secondary Research
3.2 Primary Research
  • 3.2.1 Hypothesis formulation:
  • 3.2.2 Macro-economic factor analysis:
  • 3.2.3 Developing base number:
  • 3.2.4 Data Triangulation:
  • 3.2.5 Country level data:

4. North America Customer Communication Management Market Landscape

4.1 Market Overview
4.2 Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Buyers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Competitive Rivalry
  • 4.2.5 Threat of Substitutes
4.3 Ecosystem Analysis
  • 4.3.1 Raw Material Suppliers
  • 4.3.2 Manufacturers
  • 4.3.3 Distributors/Suppliers
  • 4.3.4 End Users

5. North America Customer Communication Management Market – Key Market Dynamics

5.1 Growth Drivers
  • 5.1.1 Increasing Usage of Analytics and Mobility for Customer Communication Management to Favor Market
5.2 Market Opportunities
  • 5.2.1 Integration of CCM Software with Cloud-Based Application.
5.3 Future Trends
  • 5.3.1 Technological advancement in natural language processing for better customer experience is anticipated to drive the market in the forecast period.
5.4 Impact of Drivers and Restraints

6. North America Customer Communication Management Market Regional Analysis

6.1 North America Customer Communication Management Market Overview
6.2 North America Customer Communication Management Market Revenue 2020-2028 (US$ Million)
6.3 North America Customer Communication Management Market Forecast Analysis

7. North America Customer Communication Management Market Analysis – by Component

7.1 Solution
  • 7.1.1 Overview
  • 7.1.2 Solution: North America Customer Communication Management Market – Revenue and Forecast to 2031 (US$ Million)
7.2 Services
  • 7.2.1 Overview
  • 7.2.2 Services: North America Customer Communication Management Market – Revenue and Forecast to 2031 (US$ Million)

8. North America Customer Communication Management Market Analysis – by Deployment

8.1 Cloud-based
  • 8.1.1 Overview
  • 8.1.2 Cloud-based: North America Customer Communication Management Market – Revenue and Forecast to 2028 (US$ Million)
8.2 On-Premise
  • 8.2.1 Overview
  • 8.2.2 On-Premise: North America Customer Communication Management Market – Revenue and Forecast to 2028 (US$ Million)

9. North America Customer Communication Management Market Analysis – by Enterprise Size

9.1 Small
  • 9.1.1 Overview
  • 9.1.2 On-Premise: North America Customer Communication Management Market – Revenue and Forecast to 2028 (US$ Million)
9.2 Medium-Size Enterprises
  • 9.2.1 Overview
  • 9.2.2 On-Premise: North America Customer Communication Management Market – Revenue and Forecast to 2028 (US$ Million)
9.3 Large Enterprises
  • 9.3.1 Overview
  • 9.3.2 On-Premise: North America Customer Communication Management Market – Revenue and Forecast to 2028 (US$ Million)

10. North America Customer Communication Management Market – North America Analysis

10.1 North America
  • 10.1.1 North America Customer Communication Management Market Breakdown, by Key Country, 2023 and 2028 (%)
  • 10.1.1.1 North America Customer Communication Management Market – Revenue and Forecast Analysis – by Country
  • 10.1.1.1 US: North America Customer Communication Management Market – Revenue and Forecast to 2028 (US$ Million)
    • 10.1.1.1.1 US: North America Customer Communication Management Market Breakdown, by Component
    • 10.1.1.1.2 US: North America Customer Communication Management Market Breakdown, by Deployment
    • 10.1.1.1.3 US: North America Customer Communication Management Market Breakdown, by Enterprise Size
  • 10.1.1.2 Canada: North America Customer Communication Management Market – Revenue and Forecast to 2028 (US$ Million)
    • 10.1.1.2.1 Canada: North America Customer Communication Management Market Breakdown, by Component
    • 10.1.1.2.2 Canada: North America Customer Communication Management Market Breakdown, by Deployment
    • 10.1.1.2.3 Canada: North America Customer Communication Management Market Breakdown, by Enterprise Size
  • 10.1.1.3 Mexico : North America Customer Communication Management Market – Revenue and Forecast to 2028 (US$ Million)
    • 10.1.1.3.1 Mexico : North America Customer Communication Management Market Breakdown, by Component
    • 10.1.1.3.2 Mexico : North America Customer Communication Management Market Breakdown, by Deployment
    • 10.1.1.3.3 Mexico : North America Customer Communication Management Market Breakdown, by Enterprise Size

11. Competitive Landscape

11.1 Heat Map Analysis
11.2 Company Positioning and Concentration

12. North America Customer Communication Management Market Industry Landscape

12.1 Overview
12.2 Mergers and Acquisitions
12.3 Agreements, Collaborations, and Joint Ventures
12.4 New Product Launches
12.5 Expansions and Other Strategic Developments

13. Company Profiles

13.1 Smart Communications
  • 13.1.1 Key Facts
  • 13.1.2 Business Description
  • 13.1.3 Products and Services
  • 13.1.4 Financial Overview
  • 13.1.5 SWOT Analysis
  • 13.1.6 Key Developments
13.2 Adobe
  • 13.2.1 Key Facts
  • 13.2.2 Business Description
  • 13.2.3 Products and Services
  • 13.2.4 Financial Overview
  • 13.2.5 SWOT Analysis
  • 13.2.6 Key Developments
13.3 Crawford Technologies
  • 13.3.1 Key Facts
  • 13.3.2 Business Description
  • 13.3.3 Products and Services
  • 13.3.4 Financial Overview
  • 13.3.5 SWOT Analysis
  • 13.3.6 Key Developments
13.4 Newgen Software Technologies Ltd
  • 13.4.1 Key Facts
  • 13.4.2 Business Description
  • 13.4.3 Products and Services
  • 13.4.4 Financial Overview
  • 13.4.5 SWOT Analysis
  • 13.4.6 Key Developments
13.5 Open Text Corporation
  • 13.5.1 Key Facts
  • 13.5.2 Business Description
  • 13.5.3 Products and Services
  • 13.5.4 Financial Overview
  • 13.5.5 SWOT Analysis
  • 13.5.6 Key Developments
13.6 MESSAGEPOINT INC.
  • 13.6.1 Key Facts
  • 13.6.2 Business Description
  • 13.6.3 Products and Services
  • 13.6.4 Financial Overview
  • 13.6.5 SWOT Analysis
  • 13.6.6 Key Developments
13.7 Oracle Corporation
  • 13.7.1 Key Facts
  • 13.7.2 Business Description
  • 13.7.3 Products and Services
  • 13.7.4 Financial Overview
  • 13.7.5 SWOT Analysis
  • 13.7.6 Key Developments
13.8 Doxim
  • 13.8.1 Key Facts
  • 13.8.2 Business Description
  • 13.8.3 Products and Services
  • 13.8.4 Financial Overview
  • 13.8.5 SWOT Analysis
  • 13.8.6 Key Developments
13.9 Capgemini
  • 13.9.1 Key Facts
  • 13.9.2 Business Description
  • 13.9.3 Products and Services
  • 13.9.4 Financial Overview
  • 13.9.5 SWOT Analysis
  • 13.9.6 Key Developments
13.10 Precisely(CEDAR CX Technologies)
  • 13.10.1 Key Facts
  • 13.10.2 Business Description
  • 13.10.3 Products and Services
  • 13.10.4 Financial Overview
  • 13.10.5 SWOT Analysis
  • 13.10.6 Key Developments

14. Appendix

14.1 About Business Market Insights

The List of Companies - North America Customer Communication Management Market

1. Smart Communications
2. Adobe
3. Crawford Technologies
4. Newgen Software Technologies Ltd
5. Open Text Corporation
6. MESSAGEPOINT INC.
7. Oracle Corporation
8. Doxim
9. Capgemini
10. Precisely(CEDAR CX Technologies)























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