1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

2.           Key Takeaways

3.           Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           Cloud Communication Platform Market Landscape

4.1         Market Overview

4.2         PEST Analysis

4.2.1        North America

4.3         Ecosystem Analysis

4.4         Expert Opinions

5.           Cloud Communication Platform Market – Key Industry Dynamics

5.1         Drivers

5.1.1        Growing Trend of Bring Your Own Device

5.1.2        Cost-Effectiveness of Cloud Communication Platform Solutions

5.2         Market Restraints

5.2.1        Security and Privacy Concerns

5.3         Market Opportunities

5.3.1        Growth of BPO Sector and Growing Preference for Cloud-Based Solutions

5.4         Future Trends

5.4.1        Rise of IoT Platform

5.5         Impact Analysis of Drivers and Restraints

6.           Cloud Communication Platform Market – North America Market Analysis

6.1         Cloud Communication Platform Market –Revenue, and Forecast to 2027 (US$ Million)

7.           North America Cloud Communication Platform Market Analysis – By Solution

7.1         Overview

7.2         North America Cloud Communication Platform Market, By Solution (2019 and 2027)

7.3         Unified Communication and Collaboration (UCC/UCaaS)

7.3.1        Overview

7.3.2        Unified Communication and Collaboration (UCC/UCaaS): Cloud Communication Platform Market – Revenue and Forecast to 2027  (US$ Million)

7.4         Web Real-Time Communication (WebRTC)

7.4.1        Overview

7.4.2        Web Real-Time Communication (WebRTC): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

7.5         Interactive Voice Response (IVR)

7.5.1        Overview

7.5.2        Interactive Voice Response (IVR): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

7.6         Voice Over Internet Protocol (VoIP)

7.6.1        Overview

7.6.2        Voice Over Internet Protocol (VOIP): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

7.7         Application Programming Interface (API)

7.7.1        Overview

7.7.2        Application Programming Interface (API): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

8.           North America Cloud Communication Platform Market Analysis – By Service

8.1         Overview

8.2         North America Cloud Communication Platform Market, By Service (2019 and 2027)

8.3         Training and Consulting

8.3.1        Overview

8.3.2        Training and Consulting: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

8.4         Support and Maintenance

8.4.1        Overview

8.4.2        Support and Maintenance: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

8.5         Managed Service

8.5.1        Overview

8.5.2        Managed Service: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

9.           Cloud Communication Platform Market Analysis – By Enterprise Size

9.1         Overview

9.2         Cloud Communication Platform Market, By Enterprise Size (2019 and 2027)

9.3         Large Enterprise

9.3.1        Overview

9.3.2        Large Enterprise: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

9.4         SMEs

9.4.1        Overview

9.4.2        SMEs: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.        Cloud Communication Platform Market Analysis – By Vertical

10.1      Overview

10.2      Cloud Communication Platform Market, By Vertical (2019 and 2027)

10.3      BFSI

10.3.1     Overview

10.3.2     BFSI: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.4      Healthcare

10.4.1     Overview

10.4.2     Healthcare: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.5      IT and Telecommunication

10.5.1     Overview

10.5.2     IT and Telecommunication: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.6      Government

10.6.1     Overview

10.6.2     Government: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.7      Retail

10.7.1     Overview

10.7.2     Retail: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.8      Education

10.8.1     Overview

10.8.2     Education: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.9      Others

10.9.1     Overview

10.9.2     Others: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

11.        North America Cloud Communication Platform Market – Country Analysis

11.1      North America: Cloud Communication platform Market

11.1.1     North America: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.2     North America: Cloud Communication platform Market, By Solution

11.1.3     North America: Cloud Communication platform Market, By Services

11.1.4     North America: Cloud Communication platform Market, By Organization size

11.1.5     North America: Cloud Communication platform Market, By Vertical

11.1.7     North America: Cloud Communication platform Market, By Country

11.1.7.1       US: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.7.1.1       US: Cloud Communication platform Market, by Solution

11.1.7.1.2       US: Cloud Communication platform Market, by Services

11.1.7.1.3       US: Cloud Communication platform Market, by Organization Size

11.1.7.1.4       US: Cloud Communication platform Market, by Vertical

11.1.7.2       Canada: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.7.2.1       Canada: Cloud Communication platform Market, by Solution

11.1.7.2.2       Canada: Cloud Communication platform Market, by Services

11.1.7.2.3       Canada: Cloud Communication platform Market, by Organization Size

11.1.7.2.4       Canada: Cloud Communication platform Market, by Vertical

11.1.7.3       Mexico: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.7.3.1       Mexico: Cloud Communication platform Market, by Solution

11.1.7.3.2       Mexico: Cloud Communication platform Market, by Services

11.1.7.3.3       Mexico: Cloud Communication platform Market, by Organization Size

11.1.7.3.4       Mexico: Cloud Communication platform Market, by Vertical

12.        Impact of COVID-19 Pandemic On North America Cloud Communication platform Market

12.1      North America: Impact Assessment of COVID-19 Pandemic

13.        Industry Landscape

13.1      Overview

13.2      Market Initiative

13.3      Merger and Acquisition

13.4      New Development

14.        Company Profiles

14.1      Call Fire

14.1.1     Key Facts

14.1.2     Business Description

14.1.3     Products and Services

14.1.4     Financial Overview

14.1.5     SWOT Analysis

14.1.6     Key Developments

14.2      Avaya Inc.

14.2.1     Key Facts

14.2.2     Business Description

14.2.3     Products and Services

14.2.4     Financial Overview

14.2.5     SWOT Analysis

14.2.6     Key Developments

14.3      Cisco Systems, Inc.

14.3.1     Key Facts

14.3.2     Business Description

14.3.3     Products and Services

14.3.4     Financial Overview

14.3.5     SWOT Analysis

14.3.6     Key Developments

14.4      NETFORTRIS

14.4.1     Key Facts

14.4.2     Business Description

14.4.3     Products and Services

14.4.4     Financial Overview

14.4.5     SWOT Analysis

14.4.6     Key Developments

14.5      PLIVO INC

14.5.1     Key Facts

14.5.2     Business Description

14.5.3     Products and Services

14.5.4     Financial Overview

14.5.5     SWOT Analysis

14.5.6     Key Developments

14.6      TELESTAX, INC

14.6.1     Key Facts

14.6.2     Business Description

14.6.3     Products and Services

14.6.4     Financial Overview

14.6.5     SWOT Analysis

14.6.6     Key Developments

14.7      TWILIO INC

14.7.1     Key Facts

14.7.2     Business Description

14.7.3     Products and Services

14.7.4     Financial Overview

14.7.5     SWOT Analysis

14.7.6     Key Developments

14.8      VONAGE

14.8.1     Key Facts

14.8.2     Business Description

14.8.3     Products and Services

14.8.4     Financial Overview

14.8.5     SWOT Analysis

14.8.6     Key Developments

14.9      WEST IP COMMUNICATIONS, INC

14.9.1     Key Facts

14.9.2     Business Description

14.9.3     Products and Services

14.9.4     Financial Overview

14.9.5     SWOT Analysis

14.9.6     Key Developments

14.10   8X8, INC.

14.10.1  Key Facts

14.10.2  Business Description

14.10.3  Products and Services

14.10.4  Financial Overview

14.10.5  SWOT Analysis

14.10.6  Key Developments

15.        Appendix

15.1      About The Insight Partners

Table 1.             North America Cloud Communication Platform Market, by Region – Revenue and Forecast to 2027 (USD Million)

Table 2.             North America Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 3.             North America Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million)

Table 4.             North America Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million)

Table 5.             North America Cloud Communication Platform Market, by Vertical – Revenue and Forecast to 2027 (USD Million)

Table 6.             North America Cloud Communication Platform Market, by Country – Revenue and Forecast to 2027 (USD Million)

Table 7.             US Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 8.             US Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million)

Table 9.             US Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million)

Table 10.          US Cloud Communication Platform Market, by Vertical – Revenue and Forecast to 2027 (USD Million)

Table 11.          Canada Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 12.          Canada Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million)

Table 13.          Canada Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million)

Table 14.          Canada Cloud Communication Platform Market, by Vertical – Revenue and Forecast to 2027 (USD Million)

Table 15.          Mexico Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 16.          Mexico Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million )

Table 17.          Mexico Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million )

Table 18.          Mexico Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million )

Table 19.          Glossary of Term: Cloud Communication platform Market

Figure 1.           Cloud Communication platform Market Segmentation

Figure 2.           Cloud Communication platform Market Segmentation – By Country

Figure 3.           North America Cloud Communication platform Market Overview

Figure 4.           UCaaS segment is expected to dominate the market, by Solution

Figure 5.           Managed Services to witness high CAGR during the forecast period

Figure 6.           Large Enterprises is expected to dominate the market during the forecast period

Figure 7.           BFSI is expected to dominate the market during the forecast period

Figure 8.           North America PEST Analysis

Figure 9.           Cloud Communication platform Market, Ecosystem

Figure 10.        Cloud Communication platform Market Impact Analysis of Drivers and Restraints

Figure 11.        Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 12.        Cloud Communication Platform Market Revenue Share, by Solution (2019 and 2027)

Figure 13.        Solution: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 14.        Web Real-Time Communication (WebRTC): Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 15.        Interactive Voice Response (IVR): Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 16.        Voice Over Internet Protocol (VOIP):: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 17.        Application Programming Interface (API):: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 18.        Cloud Communication Platform Market Revenue Share, by Solution (2019 and 2027)

Figure 19.        Training and Consulting: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 20.        Support and Maintenance: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 21.        Support and Maintenance: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 22.        Cloud Communication Platform Market Revenue Share, by Enterprise Size (2019 and 2027)

Figure 23.        Large Enterprise: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 24.        SMEs: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 25.        Cloud Communication platform Market Revenue Share, by Network Type (2019 and 2027)

Figure 26.        BFSI: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 27.        SMEs: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 28.        IT and Telecommunication:: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 29.        Government: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 30.        Retail: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 31.        Education: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 32.        Others: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 33.        North America: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 34.        North America Cloud Communication platform Market Revenue Share, By Solution (2019 and 2027)

Figure 35.        North America Cloud Communication platform Market Revenue Share, By Services (2019 and 2027)

Figure 36.        North America Cloud Communication platform Market Revenue Share, By Enterprise size (2019 and 2027)

Figure 37.        North America Cloud Communication platform Market Revenue Share, By Vertical (2019 and 2027)

Figure 38.        North America Cloud Communication platform Market Revenue Share, By Country (2019 and 2027)

Figure 39.        US: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 40.        Canada: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 41.        Mexico: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 42.        Impact of COVID-19 Pandemic in North American Country