North America Back-office workforce management Market
Historic Data:    |   Base Year: 2023   |   Forecast Period: 2024-2031
Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Solution (Robotic Automation Process, Performance Management, Back Office Optimization, Process Analytics, and Others) and End User Industry (IT and Telecom, BFSI, Transportation, Retail and E-Commerce, Government, and Others)

No. of Pages: 115    |    Report Code: BMIRE00027201    |    Category: Technology, Media and Telecommunications

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1. Introduction

1.1 Business Market Insights Research Report Guidance
1.2 Market Segmentation

2. Executive Summary

2.1 Key Market Insights
2.2 Market Attractiveness

3. Research Methodology

3.1 Secondary Research
3.2 Primary Research
  • 3.2.1 Hypothesis formulation:
  • 3.2.2 Macro-economic factor analysis:
  • 3.2.3 Developing base number:
  • 3.2.4 Data Triangulation:
  • 3.2.5 Country level data:

4. North America Back-office workforce management Market Landscape

4.1 Market Overview
4.2 Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Buyers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Competitive Rivalry
  • 4.2.5 Threat of Substitutes
4.3 Ecosystem Analysis
  • 4.3.1 Raw Material Suppliers
  • 4.3.2 Manufacturers
  • 4.3.3 Distributors/Suppliers
  • 4.3.4 End Users

5. North America Back-office workforce management Market – Key Market Dynamics

5.1 Growth Drivers
  • 5.1.1 Increasing Demand for Mobile Workforce Management Apps
5.2 Market Opportunities
  • 5.2.1 Integration of Robotic Process Automation
5.3 Future Trends
  • 5.3.1 Cloud-Based Platforms and Automation
5.4 Impact of Drivers and Restraints

6. North America Back-office workforce management Market Regional Analysis

6.1 North America Back-office workforce management Market Overview
6.2 North America Back-office workforce management Market Revenue 2020-2028 (US$ Million)
6.3 North America Back-office workforce management Market Forecast Analysis

7. North America Back-office workforce management Market Analysis – by Solution

7.1 Robotic Automation Process
  • 7.1.1 Overview
  • 7.1.2 Robotic Automation Process: North America Back-office workforce management Market – Revenue and Forecast to 2031 (US$ Million)
7.2 Performance Management
  • 7.2.1 Overview
  • 7.2.2 Performance Management: North America Back-office workforce management Market – Revenue and Forecast to 2031 (US$ Million)
7.3 Back Office Optimization
  • 7.3.1 Overview
  • 7.3.2 Back Office Optimization: North America Back-office workforce management Market – Revenue and Forecast to 2031 (US$ Million)
7.4 Process Analytics
  • 7.4.1 Overview
  • 7.4.2 Process Analytics: North America Back-office workforce management Market – Revenue and Forecast to 2031 (US$ Million)

8. North America Back-office workforce management Market Analysis – by End User Industry

8.1 IT and Telecom
  • 8.1.1 Overview
  • 8.1.2 IT and Telecom: North America Back-office workforce management Market – Revenue and Forecast to 2028 (US$ Million)
8.2 BFSI
  • 8.2.1 Overview
  • 8.2.2 BFSI: North America Back-office workforce management Market – Revenue and Forecast to 2028 (US$ Million)
8.3 Transportation
  • 8.3.1 Overview
  • 8.3.2 Transportation: North America Back-office workforce management Market – Revenue and Forecast to 2028 (US$ Million)
8.4 Retail and E-Commerce
  • 8.4.1 Overview
  • 8.4.2 Retail and E-Commerce: North America Back-office workforce management Market – Revenue and Forecast to 2028 (US$ Million)
8.5 Government
  • 8.5.1 Overview
  • 8.5.2 Government: North America Back-office workforce management Market – Revenue and Forecast to 2028 (US$ Million)

9. North America Back-office workforce management Market – North America Analysis

9.1 North America
  • 9.1.1 North America Back-office workforce management Market Breakdown, by Key Country, 2023 and 2028 (%)
  • 9.1.1.1 North America Back-office workforce management Market – Revenue and Forecast Analysis – by Country
  • 9.1.1.1 US: North America Back-office workforce management Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.1.1 US: North America Back-office workforce management Market Breakdown, by Solution
    • 9.1.1.1.2 US: North America Back-office workforce management Market Breakdown, by End User Industry
  • 9.1.1.2 Canada: North America Back-office workforce management Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.2.1 Canada: North America Back-office workforce management Market Breakdown, by Solution
    • 9.1.1.2.2 Canada: North America Back-office workforce management Market Breakdown, by End User Industry
  • 9.1.1.3 Mexico : North America Back-office workforce management Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.3.1 Mexico : North America Back-office workforce management Market Breakdown, by Solution
    • 9.1.1.3.2 Mexico : North America Back-office workforce management Market Breakdown, by End User Industry

10. Competitive Landscape

10.1 Heat Map Analysis
10.2 Company Positioning and Concentration

11. North America Back-office workforce management Market Industry Landscape

11.1 Overview
11.2 Mergers and Acquisitions
11.3 Agreements, Collaborations, and Joint Ventures
11.4 New Product Launches
11.5 Expansions and Other Strategic Developments

12. Company Profiles

12.1 NICE Ltd.
  • 12.1.1 Key Facts
  • 12.1.2 Business Description
  • 12.1.3 Products and Services
  • 12.1.4 Financial Overview
  • 12.1.5 SWOT Analysis
  • 12.1.6 Key Developments
12.2 Open Text Corporation
  • 12.2.1 Key Facts
  • 12.2.2 Business Description
  • 12.2.3 Products and Services
  • 12.2.4 Financial Overview
  • 12.2.5 SWOT Analysis
  • 12.2.6 Key Developments
12.3 Verint Systems, Inc.
  • 12.3.1 Key Facts
  • 12.3.2 Business Description
  • 12.3.3 Products and Services
  • 12.3.4 Financial Overview
  • 12.3.5 SWOT Analysis
  • 12.3.6 Key Developments
12.4 ActiveOps PLC
  • 12.4.1 Key Facts
  • 12.4.2 Business Description
  • 12.4.3 Products and Services
  • 12.4.4 Financial Overview
  • 12.4.5 SWOT Analysis
  • 12.4.6 Key Developments
12.5 Alvaria, Inc.
  • 12.5.1 Key Facts
  • 12.5.2 Business Description
  • 12.5.3 Products and Services
  • 12.5.4 Financial Overview
  • 12.5.5 SWOT Analysis
  • 12.5.6 Key Developments
12.6 Calabrio Inc.
  • 12.6.1 Key Facts
  • 12.6.2 Business Description
  • 12.6.3 Products and Services
  • 12.6.4 Financial Overview
  • 12.6.5 SWOT Analysis
  • 12.6.6 Key Developments
12.7 Oracle Corporation
  • 12.7.1 Key Facts
  • 12.7.2 Business Description
  • 12.7.3 Products and Services
  • 12.7.4 Financial Overview
  • 12.7.5 SWOT Analysis
  • 12.7.6 Key Developments
12.8 Genesys
  • 12.8.1 Key Facts
  • 12.8.2 Business Description
  • 12.8.3 Products and Services
  • 12.8.4 Financial Overview
  • 12.8.5 SWOT Analysis
  • 12.8.6 Key Developments
12.9 Intradiem
  • 12.9.1 Key Facts
  • 12.9.2 Business Description
  • 12.9.3 Products and Services
  • 12.9.4 Financial Overview
  • 12.9.5 SWOT Analysis
  • 12.9.6 Key Developments
12.10 Team Software
  • 12.10.1 Key Facts
  • 12.10.2 Business Description
  • 12.10.3 Products and Services
  • 12.10.4 Financial Overview
  • 12.10.5 SWOT Analysis
  • 12.10.6 Key Developments

13. Appendix

13.1 About Business Market Insights

The List of Companies - North America Back-office workforce management Market

  1. NICE Ltd.
  2. Open Text Corporation
  3. Verint Systems, Inc.
  4. ActiveOps PLC
  5. Alvaria, Inc.
  6. Calabrio Inc.
  7. Oracle Corporation
  8. Genesys
  9. Intradiem
  10. Team Software
north-america-back-office-workforce-management-market