Middle East & Africa Customer Experience Management Market
Historic Data:    |   Base Year: 2023   |   Forecast Period: 2024-2031
Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others)

No. of Pages: 160    |    Report Code: BMIRE00027180    |    Category: Technology, Media and Telecommunications

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Middle East & Africa Customer Experience Management Market
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1. Introduction

1.1 Business Market Insights Research Report Guidance
1.2 Market Segmentation

2. Executive Summary

2.1 Key Market Insights
2.2 Market Attractiveness

3. Research Methodology

3.1 Secondary Research
3.2 Primary Research
  • 3.2.1 Hypothesis formulation:
  • 3.2.2 Macro-economic factor analysis:
  • 3.2.3 Developing base number:
  • 3.2.4 Data Triangulation:
  • 3.2.5 Country level data:

4. Middle East & Africa Customer Experience Management Market Landscape

4.1 Market Overview
4.2 Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Buyers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Competitive Rivalry
  • 4.2.5 Threat of Substitutes
4.3 Ecosystem Analysis
  • 4.3.1 Raw Material Suppliers
  • 4.3.2 Manufacturers
  • 4.3.3 Distributors/Suppliers
  • 4.3.4 End Users

5. Middle East & Africa Customer Experience Management Market – Key Market Dynamics

5.1 Growth Drivers
  • 5.1.1 Rising Adoption of e-Commerce
5.2 Market Opportunities
  • 5.2.1 Increasing focus on data-driven insights to improve customers' experiences
5.3 Future Trends
  • 5.3.1 The increasing adoption of augmented reality (AR) and virtual reality (VR) technologies
5.4 Impact of Drivers and Restraints

6. Middle East & Africa Customer Experience Management Market Regional Analysis

6.1 Middle East & Africa Customer Experience Management Market Overview
6.2 Middle East & Africa Customer Experience Management Market Revenue 2020-2028 (US$ Million)
6.3 Middle East & Africa Customer Experience Management Market Forecast Analysis

7. Middle East & Africa Customer Experience Management Market Analysis – by Component

7.1 Solution and Service
  • 7.1.1 Overview
  • 7.1.2 Solution and Service: Middle East & Africa Customer Experience Management Market – Revenue and Forecast to 2031 (US$ Million)

8. Middle East & Africa Customer Experience Management Market Analysis – by Deployment Mode

8.1 On Premise and Cloud based
  • 8.1.1 Overview
  • 8.1.2 On Premise and Cloud based: Middle East & Africa Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

9. Middle East & Africa Customer Experience Management Market Analysis – by Organization Size

9.1 Small and Medium Enterprises
  • 9.1.1 Overview
  • 9.1.2 On Premise and Cloud based: Middle East & Africa Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
9.2 Large Enterprises
  • 9.2.1 Overview
  • 9.2.2 On Premise and Cloud based: Middle East & Africa Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)

10. Middle East & Africa Customer Experience Management Market – Middle East and Africa Analysis

10.1 Middle East and Africa
  • 10.1.1 Middle East & Africa Customer Experience Management Market Breakdown, by Key Country, 2023 and 2028 (%)
  • 10.1.1.1 Middle East & Africa Customer Experience Management Market – Revenue and Forecast Analysis – by Country
  • 10.1.1.1 South Africa: Middle East & Africa Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
    • 10.1.1.1.1 South Africa: Middle East & Africa Customer Experience Management Market Breakdown, by Component
    • 10.1.1.1.2 South Africa: Middle East & Africa Customer Experience Management Market Breakdown, by Deployment Mode
    • 10.1.1.1.3 South Africa: Middle East & Africa Customer Experience Management Market Breakdown, by Organization Size
  • 10.1.1.2 Saudi Arabia: Middle East & Africa Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
    • 10.1.1.2.1 Saudi Arabia: Middle East & Africa Customer Experience Management Market Breakdown, by Component
    • 10.1.1.2.2 Saudi Arabia: Middle East & Africa Customer Experience Management Market Breakdown, by Deployment Mode
    • 10.1.1.2.3 Saudi Arabia: Middle East & Africa Customer Experience Management Market Breakdown, by Organization Size
  • 10.1.1.3 UAE: Middle East & Africa Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
    • 10.1.1.3.1 UAE: Middle East & Africa Customer Experience Management Market Breakdown, by Component
    • 10.1.1.3.2 UAE: Middle East & Africa Customer Experience Management Market Breakdown, by Deployment Mode
    • 10.1.1.3.3 UAE: Middle East & Africa Customer Experience Management Market Breakdown, by Organization Size
  • 10.1.1.4 Rest of Middle East and Africa: Middle East & Africa Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
    • 10.1.1.4.1 Rest of Middle East and Africa: Middle East & Africa Customer Experience Management Market Breakdown, by Component
    • 10.1.1.4.2 Rest of Middle East and Africa: Middle East & Africa Customer Experience Management Market Breakdown, by Deployment Mode
    • 10.1.1.4.3 Rest of Middle East and Africa: Middle East & Africa Customer Experience Management Market Breakdown, by Organization Size

11. Competitive Landscape

11.1 Heat Map Analysis
11.2 Company Positioning and Concentration

12. Middle East & Africa Customer Experience Management Market Industry Landscape

12.1 Overview
12.2 Mergers and Acquisitions
12.3 Agreements, Collaborations, and Joint Ventures
12.4 New Product Launches
12.5 Expansions and Other Strategic Developments

13. Company Profiles

13.1 Adobe
  • 13.1.1 Key Facts
  • 13.1.2 Business Description
  • 13.1.3 Products and Services
  • 13.1.4 Financial Overview
  • 13.1.5 SWOT Analysis
  • 13.1.6 Key Developments
13.2 Avaya Inc.
  • 13.2.1 Key Facts
  • 13.2.2 Business Description
  • 13.2.3 Products and Services
  • 13.2.4 Financial Overview
  • 13.2.5 SWOT Analysis
  • 13.2.6 Key Developments
13.3 IBM Corporation
  • 13.3.1 Key Facts
  • 13.3.2 Business Description
  • 13.3.3 Products and Services
  • 13.3.4 Financial Overview
  • 13.3.5 SWOT Analysis
  • 13.3.6 Key Developments
13.4 NICE Ltd.
  • 13.4.1 Key Facts
  • 13.4.2 Business Description
  • 13.4.3 Products and Services
  • 13.4.4 Financial Overview
  • 13.4.5 SWOT Analysis
  • 13.4.6 Key Developments
13.5 Oracle Corporation
  • 13.5.1 Key Facts
  • 13.5.2 Business Description
  • 13.5.3 Products and Services
  • 13.5.4 Financial Overview
  • 13.5.5 SWOT Analysis
  • 13.5.6 Key Developments
13.6 SAP SE
  • 13.6.1 Key Facts
  • 13.6.2 Business Description
  • 13.6.3 Products and Services
  • 13.6.4 Financial Overview
  • 13.6.5 SWOT Analysis
  • 13.6.6 Key Developments
13.7 Verint Systems, Inc.
  • 13.7.1 Key Facts
  • 13.7.2 Business Description
  • 13.7.3 Products and Services
  • 13.7.4 Financial Overview
  • 13.7.5 SWOT Analysis
  • 13.7.6 Key Developments
13.8 Zendesk
  • 13.8.1 Key Facts
  • 13.8.2 Business Description
  • 13.8.3 Products and Services
  • 13.8.4 Financial Overview
  • 13.8.5 SWOT Analysis
  • 13.8.6 Key Developments
13.9 SAS Institute Inc.
  • 13.9.1 Key Facts
  • 13.9.2 Business Description
  • 13.9.3 Products and Services
  • 13.9.4 Financial Overview
  • 13.9.5 SWOT Analysis
  • 13.9.6 Key Developments
13.10 Salesforce.com, inc.
  • 13.10.1 Key Facts
  • 13.10.2 Business Description
  • 13.10.3 Products and Services
  • 13.10.4 Financial Overview
  • 13.10.5 SWOT Analysis
  • 13.10.6 Key Developments

14. Appendix

14.1 About Business Market Insights

The List of Companies - Middle East & Africa Customer Experience Management Market

  1. Adobe
  2. Avaya Inc.
  3. IBM Corporation
  4. NICE Ltd.
  5. Oracle Corporation
  6. SAP SE
  7. Verint Systems, Inc.
  8. Zendesk
  9. SAS Institute Inc.
  10. Salesforce.com, inc.
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