Middle East & Africa Customer Care BPO Market
Historic Data:    |   Base Year: 2023   |   Forecast Period: 2024-2031
Forecast to 2028 - COVID-19 Impact and Regional Analysis - by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others)

No. of Pages: 114    |    Report Code: BMIRE00028627    |    Category: Technology, Media and Telecommunications

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1. Introduction

1.1 Business Market Insights Research Report Guidance
1.2 Market Segmentation

2. Executive Summary

2.1 Key Market Insights
2.2 Market Attractiveness

3. Research Methodology

3.1 Secondary Research
3.2 Primary Research
  • 3.2.1 Hypothesis formulation:
  • 3.2.2 Macro-economic factor analysis:
  • 3.2.3 Developing base number:
  • 3.2.4 Data Triangulation:
  • 3.2.5 Country level data:

4. Middle East & Africa Customer Care BPO Market Landscape

4.1 Market Overview
4.2 Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Buyers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Competitive Rivalry
  • 4.2.5 Threat of Substitutes
4.3 Ecosystem Analysis
  • 4.3.1 Raw Material Suppliers
  • 4.3.2 Manufacturers
  • 4.3.3 Distributors/Suppliers
  • 4.3.4 End Users

5. Middle East & Africa Customer Care BPO Market – Key Market Dynamics

5.1 Growth Drivers
  • 5.1.1 Rise of Technologies such as Artificial Intelligence and Cloud Computing
5.2 Market Opportunities
  • 5.2.1 Rising Demand for Cost Savings in Businesses
5.3 Future Trends
  • 5.3.1 Rising Work-From-Home (WFH) Trend
5.4 Impact of Drivers and Restraints

6. Middle East & Africa Customer Care BPO Market Regional Analysis

6.1 Middle East & Africa Customer Care BPO Market Overview
6.2 Middle East & Africa Customer Care BPO Market Revenue 2021-2028 (US$ Million)
6.3 Middle East & Africa Customer Care BPO Market Forecast Analysis

7. Middle East & Africa Customer Care BPO Market Analysis – by Solution

7.1 Onshore Outsourcing
  • 7.1.1 Overview
  • 7.1.2 Onshore Outsourcing: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)
7.2 Offshore Outsourcing
  • 7.2.1 Overview
  • 7.2.2 Offshore Outsourcing: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)
7.3 Nearshore Outsourcing
  • 7.3.1 Overview
  • 7.3.2 Nearshore Outsourcing: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8. Middle East & Africa Customer Care BPO Market Analysis – by End User

8.1 BFSI
  • 8.1.1 Overview
  • 8.1.2 BFSI: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.2 IT and Telecommunication
  • 8.2.1 Overview
  • 8.2.2 IT and Telecommunication: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.3 Retail and E-Commerce
  • 8.3.1 Overview
  • 8.3.2 Retail and E-Commerce: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.4 Manufacturing
  • 8.4.1 Overview
  • 8.4.2 Manufacturing: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.5 Healthcare and Pharmaceutical
  • 8.5.1 Overview
  • 8.5.2 Healthcare and Pharmaceutical: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.6 Transport and Logistics
  • 8.6.1 Overview
  • 8.6.2 Transport and Logistics: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.7 Media and Communication
  • 8.7.1 Overview
  • 8.7.2 Media and Communication: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.8 Automotive
  • 8.8.1 Overview
  • 8.8.2 Automotive: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)

9. Middle East & Africa Customer Care BPO Market – Middle East and Africa Analysis

9.1 Middle East and Africa
  • 9.1.1 Middle East & Africa Customer Care BPO Market Breakdown, by Key Country, 2024 and 2028 (%)
  • 9.1.1.1 Middle East & Africa Customer Care BPO Market – Revenue and Forecast Analysis – by Country
  • 9.1.1.1 South Africa: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.1.1 South Africa: Middle East & Africa Customer Care BPO Market Breakdown, by Solution
    • 9.1.1.1.2 South Africa: Middle East & Africa Customer Care BPO Market Breakdown, by End User
  • 9.1.1.2 Saudi Arabia: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.2.1 Saudi Arabia: Middle East & Africa Customer Care BPO Market Breakdown, by Solution
    • 9.1.1.2.2 Saudi Arabia: Middle East & Africa Customer Care BPO Market Breakdown, by End User
  • 9.1.1.3 UAE: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.3.1 UAE: Middle East & Africa Customer Care BPO Market Breakdown, by Solution
    • 9.1.1.3.2 UAE: Middle East & Africa Customer Care BPO Market Breakdown, by End User
  • 9.1.1.4 Rest of Middle East and Africa: Middle East & Africa Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.4.1 Rest of Middle East and Africa: Middle East & Africa Customer Care BPO Market Breakdown, by Solution
    • 9.1.1.4.2 Rest of Middle East and Africa: Middle East & Africa Customer Care BPO Market Breakdown, by End User

10. Competitive Landscape

10.1 Heat Map Analysis
10.2 Company Positioning and Concentration

11. Middle East & Africa Customer Care BPO Market Industry Landscape

11.1 Overview
11.2 Mergers and Acquisitions
11.3 Agreements, Collaborations, and Joint Ventures
11.4 New Product Launches
11.5 Expansions and Other Strategic Developments

12. Company Profiles

12.1 Alorica Inc
  • 12.1.1 Key Facts
  • 12.1.2 Business Description
  • 12.1.3 Products and Services
  • 12.1.4 Financial Overview
  • 12.1.5 SWOT Analysis
  • 12.1.6 Key Developments
12.2 Comdata SpA
  • 12.2.1 Key Facts
  • 12.2.2 Business Description
  • 12.2.3 Products and Services
  • 12.2.4 Financial Overview
  • 12.2.5 SWOT Analysis
  • 12.2.6 Key Developments
12.3 Concentrix Corp
  • 12.3.1 Key Facts
  • 12.3.2 Business Description
  • 12.3.3 Products and Services
  • 12.3.4 Financial Overview
  • 12.3.5 SWOT Analysis
  • 12.3.6 Key Developments
12.4 Foundever Operating Corp
  • 12.4.1 Key Facts
  • 12.4.2 Business Description
  • 12.4.3 Products and Services
  • 12.4.4 Financial Overview
  • 12.4.5 SWOT Analysis
  • 12.4.6 Key Developments
12.5 Teleperformance SE
  • 12.5.1 Key Facts
  • 12.5.2 Business Description
  • 12.5.3 Products and Services
  • 12.5.4 Financial Overview
  • 12.5.5 SWOT Analysis
  • 12.5.6 Key Developments
12.6 Telus International Cda Inc
  • 12.6.1 Key Facts
  • 12.6.2 Business Description
  • 12.6.3 Products and Services
  • 12.6.4 Financial Overview
  • 12.6.5 SWOT Analysis
  • 12.6.6 Key Developments
12.7 TTEC Holdings Inc
  • 12.7.1 Key Facts
  • 12.7.2 Business Description
  • 12.7.3 Products and Services
  • 12.7.4 Financial Overview
  • 12.7.5 SWOT Analysis
  • 12.7.6 Key Developments
12.8 Webhelp Inc
  • 12.8.1 Key Facts
  • 12.8.2 Business Description
  • 12.8.3 Products and Services
  • 12.8.4 Financial Overview
  • 12.8.5 SWOT Analysis
  • 12.8.6 Key Developments

13. Appendix

13.1 About Business Market Insights

The List of Companies - M Market

  1. Alorica Inc
  2. Comdata SpA
  3. Concentrix Corp
  4. Foundever Operating Corp
  5. Teleperformance SE
  6. Telus International Cda Inc
  7. TTEC Holdings Inc
  8. Webhelp Inc
middle-east-and-africa-customer-care-bpo-market