1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

1.3.1        Europe Customer Experience Management Market – By Component

1.3.2        Europe Customer Experience Management Market – By Deployment Mode

1.3.3        Europe Customer Experience Management Market – By Organization Size

1.3.4        Europe Customer Experience Management Market – By Touchpoint

1.3.5        Europe Customer Experience Management Market – By Industry Vertical

1.3.6        Europe Customer Experience Management Market – By Country

2.           Key Takeaways

3.        Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           Europe Customer Experience Management Market Landscape

4.1         Market Overview

4.2         PEST Analysis

4.3         Ecosystem Analysis

4.4         Expert Opinions

5.           Europe Customer Experience Management Market – Market Dynamics

5.1         Key Market Drivers

5.1.1        Fostering Adoption of Artificial Intelligence

5.1.2        Raising E-Commerce Industries

5.2         Key Market Restraints

5.2.1        Growing Concerns Regarding Data Breaching and Security

5.3         Key Market Opportunities

5.3.1        Surging Innovation in Omni Channel Shopping

5.4         Future Trends

5.4.1        Incorporation of New Business Models

5.5         Impact Analysis of Drivers and Restraints

6.           Europe Customer Experience Management Market Analysis

6.1         Overview

6.2         Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

7.           Europe Customer Experience Management Market Analysis – By Component

7.1         Overview

7.2         Europe Customer Experience Management Market Revenue and Forecast, by Component

7.3         Solution

7.3.1        Overview

7.3.2        Solution Market Revenue and Forecast to 2028 (US$ Million)

7.4         Service

7.4.1        Overview

7.4.2        Service Market Revenue and Forecast to 2028 (US$ Million)

8.           Europe Customer Experience Management Market Analysis – By Deployment Mode

8.1         Overview

8.2         Europe Customer Experience Management Market Revenue and Forecast, by Deployment Mode

8.3         On Premise

8.3.1        Overview

8.3.2        On Premise Market Revenue and Forecast to 2028 (US$ Million)

8.4         Cloud based

8.4.1        Overview

8.4.2        Cloud based Market Revenue and Forecast to 2028 (US$ Million)

9.           Europe Customer Experience Management Market Analysis – By Organization Size

9.1         Overview

9.2         Europe Customer Experience Management Market Revenue and Forecast, by Organization Size

9.3         Small and Medium Enterprises

9.3.1        Overview

9.3.2        Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)

9.4         Large Enterprises

9.4.1        Overview

9.4.2        Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)

10.        Europe Customer Experience Management Market Analysis – By Touchpoint

10.1      Overview

10.2      Europe Customer Experience Management Market Revenue and Forecast, by Touchpoint

10.3      Call Center

10.3.1     Overview

10.3.2     Call Center Market Revenue and Forecast to 2028 (US$ Million)

10.4      Website

10.4.1     Overview

10.4.2     Website Market Revenue and Forecast to 2028 (US$ Million)

10.5      Mobile application

10.5.1     Overview

10.5.2     Mobile application Market Revenue and Forecast to 2028 (US$ Million)

10.6      Email

10.6.1     Overview

10.6.2     Email Market Revenue and Forecast to 2028 (US$ Million)

10.7      Social Media

10.7.1     Overview

10.7.2     Social Media Market Revenue and Forecast to 2028 (US$ Million)

10.8      Others

10.8.1     Overview

10.8.2     Others Market Revenue and Forecast to 2028 (US$ Million)

11.        Europe Customer Experience Management Market Analysis – By Industry Vertical

11.1      Overview

11.2      Europe Customer Experience Management Market, by Industry Vertical

11.3      IT and Telecom

11.3.1     Overview

11.3.2     IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

11.4      BFSI

11.4.1     Overview

11.4.2     BFSI Market Revenue and Forecast to 2028 (US$ Million)

11.5      Retail

11.5.1     Overview

11.5.2     Retail Market Revenue and Forecast to 2028 (US$ Million)

11.6      Energy and Utilities

11.6.1     Overview

11.6.2     Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)

11.7      Government

11.7.1     Overview

11.7.2     Government Market Revenue and Forecast to 2028 (US$ Million)

11.8      Manufacturing

11.8.1     Overview

11.8.2     Manufacturing Market Revenue and Forecast to 2028 (US$ Million)

11.9      Others

11.9.1     Overview

11.9.2     Others Market Revenue and Forecast to 2028 (US$ Million)

12.        Europe Customer Experience Management Market – Country Analysis

12.1      Overview

12.1.1     Europe Customer Experience Management Market Breakdown, By Key Country

12.1.1.1       Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.1.1.1.1       Germany Customer Experience Management Market Breakdown, By Component

12.1.1.1.2       Germany Customer Experience Management Market Breakdown, By Deployment Mode

12.1.1.1.3       Germany Customer Experience Management Market Breakdown, By Organization Size

12.1.1.1.4       Germany Customer Experience Management Market Breakdown, By Touchpoint

12.1.1.1.5       Germany Customer Experience Management Market Breakdown, By Industry Vertical

12.1.1.2       France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.1.1.2.1       France Customer Experience Management Market Breakdown, By Component

12.1.1.2.2       France Customer Experience Management Market Breakdown, By Deployment Mode

12.1.1.2.3       France Customer Experience Management Market Breakdown, By Organization Size

12.1.1.2.4       France Customer Experience Management Market Breakdown, By Touchpoint

12.1.1.2.5       France Customer Experience Management Market Breakdown, By Industry Vertical

12.1.1.3       Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.1.1.3.1       Italy Customer Experience Management Market Breakdown, By Component

12.1.1.3.2       Italy Customer Experience Management Market Breakdown, By Deployment Mode

12.1.1.3.3       Italy Customer Experience Management Market Breakdown, By Organization Size

12.1.1.3.4       Italy Customer Experience Management Market Breakdown, By Touchpoint

12.1.1.3.5       Italy Customer Experience Management Market Breakdown, By Industry Vertical

12.1.1.4       UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.1.1.4.1       UK Customer Experience Management Market Breakdown, By Component

12.1.1.4.2       UK Customer Experience Management Market Breakdown, By Deployment Mode

12.1.1.4.3       UK Customer Experience Management Market Breakdown, By Organization Size

12.1.1.4.4       UK Customer Experience Management Market Breakdown, By Touchpoint

12.1.1.4.5       UK Customer Experience Management Market Breakdown, By Industry Vertical

12.1.1.5       Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.1.1.5.1       Russia Customer Experience Management Market Breakdown, By Component

12.1.1.5.2       Russia Customer Experience Management Market Breakdown, By Deployment Mode

12.1.1.5.3       Russia Customer Experience Management Market Breakdown, By Organization Size

12.1.1.5.4       Russia Customer Experience Management Market Breakdown, By Touchpoint

12.1.1.5.5       Russia Customer Experience Management Market Breakdown, By Industry Vertical

12.1.1.6       Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

12.1.1.6.1       Rest of Europe Customer Experience Management Market Breakdown, By Component

12.1.1.6.2       Rest of Europe Customer Experience Management Market Breakdown, By Deployment Mode

12.1.1.6.3       Rest of Europe Customer Experience Management Market Breakdown, By Organization Size

12.1.1.6.4       Rest of Europe Customer Experience Management Market Breakdown, By Touchpoint

12.1.1.6.5       Rest of Europe Customer Experience Management Market Breakdown, By Industry Vertical

13.        Industry Landscape

13.1      Market Initiative

13.2      Merger and Acquisition

13.3      New Development

14.        Company Profiles

14.1      Adobe

14.1.1     Key Facts

14.1.2     Business Description

14.1.3     Products and Services

14.1.4     Financial Overview

14.1.5     SWOT Analysis

14.1.6     Key Developments

14.2      Avaya Inc.

14.2.1     Key Facts

14.2.2     Business Description

14.2.3     Products and Services

14.2.4     Financial Overview

14.2.5     SWOT Analysis

14.2.6     Key Developments

14.3      IBM Corporation

14.3.1     Key Facts

14.3.2     Business Description

14.3.3     Products and Services

14.3.4     Financial Overview

14.3.5     SWOT Analysis

14.3.6     Key Developments

14.4      NICE Ltd.

14.4.1     Key Facts

14.4.2     Business Description

14.4.3     Products and Services

14.4.4     Financial Overview

14.4.5     SWOT Analysis

14.4.6     Key Developments

14.5      Oracle Corporation

14.5.1     Key Facts

14.5.2     Business Description

14.5.3     Products and Services

14.5.4     Financial Overview

14.5.5     SWOT Analysis

14.5.6     Key Developments

14.6      SAP SE

14.6.1     Key Facts

14.6.2     Business Description

14.6.3     Products and Services

14.6.4     Financial Overview

14.6.5     SWOT Analysis

14.6.6     Key Developments

14.7      Verint Systems, Inc.

14.7.1     Key Facts

14.7.2     Business Description

14.7.3     Products and Services

14.7.4     Financial Overview

14.7.5     SWOT Analysis

14.7.6     Key Developments

14.8      Zendesk

14.8.1     Key Facts

14.8.2     Business Description

14.8.3     Products and Services

14.8.4     Financial Overview

14.8.5     SWOT Analysis

14.8.6     Key Developments

14.9      SAS Institute Inc.

14.9.1     Key Facts

14.9.2     Business Description

14.9.3     Products and Services

14.9.4     Financial Overview

14.9.5     SWOT Analysis

14.9.6     Key Developments

14.10   Salesforce.com, inc.

14.10.1  Key Facts

14.10.2  Business Description

14.10.3  Products and Services

14.10.4  Financial Overview

14.10.5  SWOT Analysis

14.10.6  Key Developments

15.        Appendix

15.1      About The Insight Partners

15.2      Glossary of Terms

LIST OF TABLES

Table 1.             Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Table 2.             Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 3.             Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 4.             Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 5.             Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 6.             Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 7.             Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 8.             France Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 9.             France Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 10.          France Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 11.          France Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 12.          France Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 13.          Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 14.          Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 15.          Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 16.          Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 17.          Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 18.          UK Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 19.          UK Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 20.          UK Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 21.          UK Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 22.          UK Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 23.          Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 24.          Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 25.          Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 26.          Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 27.          Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 28.          Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)

Table 29.          Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)

Table 30.          Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)

Table 31.          Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)

Table 32.          Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)

Table 33.          Glossary of Terms, Europe Customer Experience Management Market

LIST OF FIGURES

Figure 1.           Europe Customer Experience Management Market Segmentation

Figure 2.           Europe Customer Experience Management Market Segmentation – By Country

Figure 3.           Europe Customer Experience Management Market Overview

Figure 4.           Europe Customer Communications Management Market, By Component

Figure 5.           Europe Customer Communications Management Market, By Industry Vertical

Figure 6.           Europe Customer Communications Management Market, By Country

Figure 7.           Europe: PEST Analysis

Figure 8.           Expert Opinion

Figure 9.           Europe Customer Experience Management Market Impact Analysis of Drivers and Restraints

Figure 10.        Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 11.        Europe: Customer Experience Management Market, by Component, 2021 & 2028 (%)

Figure 12.        Solution Market Revenue and Forecast to 2028 (US$ Million)

Figure 13.        Service Market Revenue and Forecast to 2028 (US$ Million)

Figure 14.        Europe Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)

Figure 15.        On-Premise Market Revenue and Forecast to 2028 (US$ Million)

Figure 16.        Cloud based Market Revenue and Forecast to 2028 (US$ Million)

Figure 17.        Europe Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)

Figure 18.        Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)

Figure 19.        Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)

Figure 20.        Europe Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)

Figure 21.        Call Center Market Revenue and Forecast to 2028 (US$ Million)

Figure 22.        Website Market Revenue and Forecast to 2028 (US$ Million)

Figure 23.        Mobile application Market Revenue and Forecast to 2028 (US$ Million)

Figure 24.        Email Market Revenue and Forecast to 2028 (US$ Million)

Figure 25.        Social Media Market Revenue and Forecast to 2028 (US$ Million)

Figure 26.        Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 27.        Europe Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)

Figure 28.        IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

Figure 29.        BFSI Market Revenue and Forecast to 2028 (US$ Million)

Figure 30.        Retail Market Revenue and Forecast to 2028 (US$ Million)

Figure 31.        Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)

Figure 32.        Government Market Revenue and Forecast to 2028 (US$ Million)

Figure 33.        Manufacturing Market Revenue and Forecast to 2028 (US$ Million)

Figure 34.        Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 35.        Europe Customer Experience Management Market

Figure 36.        Europe: Customer Experience Management Market, by Country, 2021 & 2028 (%)

Figure 37.        Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 38.        France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 39.        Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 40.        UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 41.        Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 42.        Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)