Asia-Pacific Customer Care BPO Market
Historic Data:    |   Base Year: 2023   |   Forecast Period: 2024-2031
Forecast to 2028 - COVID-19 Impact and Regional Analysis - by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others)

No. of Pages: 119    |    Report Code: TIPRE00006295    |    Category: Technology, Media and Telecommunications

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1. Introduction

1.1 Business Market Insights Research Report Guidance
1.2 Market Segmentation

2. Executive Summary

2.1 Key Market Insights
2.2 Market Attractiveness

3. Research Methodology

3.1 Secondary Research
3.2 Primary Research
  • 3.2.1 Hypothesis formulation:
  • 3.2.2 Macro-economic factor analysis:
  • 3.2.3 Developing base number:
  • 3.2.4 Data Triangulation:
  • 3.2.5 Country level data:

4. Asia-Pacific Customer Care BPO Market Landscape

4.1 Market Overview
4.2 Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Buyers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Competitive Rivalry
  • 4.2.5 Threat of Substitutes
4.3 Ecosystem Analysis
  • 4.3.1 Raw Material Suppliers
  • 4.3.2 Manufacturers
  • 4.3.3 Distributors/Suppliers
  • 4.3.4 End Users

5. Asia-Pacific Customer Care BPO Market – Key Market Dynamics

5.1 Growth Drivers
  • 5.1.1 Rise of Technologies such as Artificial Intelligence and Cloud Computing
5.2 Market Opportunities
  • 5.2.1 Rising Demand for Cost Savings in Businesses
5.3 Future Trends
  • 5.3.1 Rising Work-From-Home (WFH) Trend
5.4 Impact of Drivers and Restraints

6. Asia-Pacific Customer Care BPO Market Regional Analysis

6.1 Asia-Pacific Customer Care BPO Market Overview
6.2 Asia-Pacific Customer Care BPO Market Revenue 2021-2028 (US$ Million)
6.3 Asia-Pacific Customer Care BPO Market Forecast Analysis

7. Asia-Pacific Customer Care BPO Market Analysis – by Solution

7.1 Onshore Outsourcing
  • 7.1.1 Overview
  • 7.1.2 Onshore Outsourcing: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)
7.2 Offshore Outsourcing
  • 7.2.1 Overview
  • 7.2.2 Offshore Outsourcing: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)
7.3 Nearshore Outsourcing
  • 7.3.1 Overview
  • 7.3.2 Nearshore Outsourcing: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2031 (US$ Million)

8. Asia-Pacific Customer Care BPO Market Analysis – by End User

8.1 BFSI
  • 8.1.1 Overview
  • 8.1.2 BFSI: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.2 IT and Telecommunication
  • 8.2.1 Overview
  • 8.2.2 IT and Telecommunication: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.3 Retail and E-Commerce
  • 8.3.1 Overview
  • 8.3.2 Retail and E-Commerce: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.4 Manufacturing
  • 8.4.1 Overview
  • 8.4.2 Manufacturing: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.5 Healthcare and Pharmaceutical
  • 8.5.1 Overview
  • 8.5.2 Healthcare and Pharmaceutical: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.6 Transport and Logistics
  • 8.6.1 Overview
  • 8.6.2 Transport and Logistics: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.7 Media and Communication
  • 8.7.1 Overview
  • 8.7.2 Media and Communication: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
8.8 Automotive
  • 8.8.1 Overview
  • 8.8.2 Automotive: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)

9. Asia-Pacific Customer Care BPO Market – Asia-Pacific Analysis

9.1 Asia-Pacific
  • 9.1.1 Asia-Pacific Customer Care BPO Market Breakdown, by Key Country, 2024 and 2028 (%)
  • 9.1.1.1 Asia-Pacific Customer Care BPO Market – Revenue and Forecast Analysis – by Country
  • 9.1.1.1 China: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.1.1 China: Asia-Pacific Customer Care BPO Market Breakdown, by Solution
    • 9.1.1.1.2 China: Asia-Pacific Customer Care BPO Market Breakdown, by End User
  • 9.1.1.2 India: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.2.1 India: Asia-Pacific Customer Care BPO Market Breakdown, by Solution
    • 9.1.1.2.2 India: Asia-Pacific Customer Care BPO Market Breakdown, by End User
  • 9.1.1.3 Japan: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.3.1 Japan: Asia-Pacific Customer Care BPO Market Breakdown, by Solution
    • 9.1.1.3.2 Japan: Asia-Pacific Customer Care BPO Market Breakdown, by End User
  • 9.1.1.4 Australia: Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.4.1 Australia: Asia-Pacific Customer Care BPO Market Breakdown, by Solution
    • 9.1.1.4.2 Australia: Asia-Pacific Customer Care BPO Market Breakdown, by End User
  • 9.1.1.5 Rest of Asia-Pacific : Asia-Pacific Customer Care BPO Market – Revenue and Forecast to 2028 (US$ Million)
    • 9.1.1.5.1 Rest of Asia-Pacific : Asia-Pacific Customer Care BPO Market Breakdown, by Solution
    • 9.1.1.5.2 Rest of Asia-Pacific : Asia-Pacific Customer Care BPO Market Breakdown, by End User

10. Competitive Landscape

10.1 Heat Map Analysis
10.2 Company Positioning and Concentration

11. Asia-Pacific Customer Care BPO Market Industry Landscape

11.1 Overview
11.2 Mergers and Acquisitions
11.3 Agreements, Collaborations, and Joint Ventures
11.4 New Product Launches
11.5 Expansions and Other Strategic Developments

12. Company Profiles

12.1 Alorica Inc
  • 12.1.1 Key Facts
  • 12.1.2 Business Description
  • 12.1.3 Products and Services
  • 12.1.4 Financial Overview
  • 12.1.5 SWOT Analysis
  • 12.1.6 Key Developments
12.2 Comdata SpA
  • 12.2.1 Key Facts
  • 12.2.2 Business Description
  • 12.2.3 Products and Services
  • 12.2.4 Financial Overview
  • 12.2.5 SWOT Analysis
  • 12.2.6 Key Developments
12.3 Concentrix Corp
  • 12.3.1 Key Facts
  • 12.3.2 Business Description
  • 12.3.3 Products and Services
  • 12.3.4 Financial Overview
  • 12.3.5 SWOT Analysis
  • 12.3.6 Key Developments
12.4 Foundever Operating Corp
  • 12.4.1 Key Facts
  • 12.4.2 Business Description
  • 12.4.3 Products and Services
  • 12.4.4 Financial Overview
  • 12.4.5 SWOT Analysis
  • 12.4.6 Key Developments
12.5 Teleperformance SE
  • 12.5.1 Key Facts
  • 12.5.2 Business Description
  • 12.5.3 Products and Services
  • 12.5.4 Financial Overview
  • 12.5.5 SWOT Analysis
  • 12.5.6 Key Developments
12.6 Telus International Cda Inc
  • 12.6.1 Key Facts
  • 12.6.2 Business Description
  • 12.6.3 Products and Services
  • 12.6.4 Financial Overview
  • 12.6.5 SWOT Analysis
  • 12.6.6 Key Developments
12.7 TTEC Holdings Inc
  • 12.7.1 Key Facts
  • 12.7.2 Business Description
  • 12.7.3 Products and Services
  • 12.7.4 Financial Overview
  • 12.7.5 SWOT Analysis
  • 12.7.6 Key Developments
12.8 Webhelp Inc
  • 12.8.1 Key Facts
  • 12.8.2 Business Description
  • 12.8.3 Products and Services
  • 12.8.4 Financial Overview
  • 12.8.5 SWOT Analysis
  • 12.8.6 Key Developments

13. Appendix

13.1 About Business Market Insights

The List of Companies - A Market

  1. Alorica Inc
  2. Comdata SpA
  3. Concentrix Corp
  4. Foundever Operating Corp
  5. Teleperformance SE
  6. Telus International Cda Inc
  7. TTEC Holdings Inc
  8. Webhelp Inc
asia-pacific-customer-care-bpo-market