Middle East and Africa Virtual Queue Management System Market
No. of Pages: 111 | Report Code: TIPRE00025098 | Category: Technology, Media and Telecommunications
No. of Pages: 111 | Report Code: TIPRE00025098 | Category: Technology, Media and Telecommunications
The virtual queue management system market in the Middle East and Africa is sub segmented into South Africa, Saudi Arabia, the UAE, and the Rest of MEA. In the MEA, virtual queue management systems are being adopted in the healthcare, hospitability, and retail sectors, which are growing at a substantial rate. The adoption of digital solutions is continuously increasing in the MEA due to the availability of 4G infrastructure. The UAE and Saudi Arabia are major countries that are inclined toward digitalization. Telecommunications companies and government bodies in developing economies in the region are continuously making significant investments for the further betterment of the internet infrastructure, which is leading to the greater adoption of digital solutions, including virtual queue management systems. Moreover, the region has started recognizing the advantages of web-based communications. For instance, the National Water Company in Saudi Arabia adopted virtual queue management systems for avoiding long waiting periods in a crowded branch. Also, Gulf Bank has adopted virtual queue management system to improve the overall customer experience. Further, the COVID-19 outbreak is propelling the adoption of virtual queue management system in the MEA, as these systems play vital role in ensuring adherence to social distancing norms. For instance, The National Water Company in Saudi Arabia adopted virtual queue management system for avoiding long waiting periods in a crowded branch. Also, Gulf Bank has adopted virtual queue management system to improve the overall customer experience. With containment measures in MEA countries, the companies irrespective of industries are adopting customer experience management and analytical tools, such as virtual queue management system. Accent in growth of cloud platform-based solutions across enterprises is the major factor driving the growth of the MEA virtual queue management system market.
Among the countries in the Middle East & Africa, Iran has reported the highest number of COVID-19 cases. Moreover, Turkey, Saudi Arabia, the UAE, Egypt, Morocco, and Kuwait are among the other countries in the region that faced notable disruptive effect of the COVID-19 pandemic. The lockdown measures were imposed only in a few countries that witnessed rapid spread of the infection. However, the pandemic observed a positive impact in MEA’s virtual queue management system market. For instance, The National Water Company (NWC) in Saudi Arabia implemented SEDCO's digital branch transformation solutions, including virtual queuing, queue management system, digital signage, and customer feedback system, in 34 of its branches across the kingdom, in a landmark move to ensure social distancing and better serve customers during and after the COVID-19 pandemic. Also, Gulf Bank upgraded its queue management system with SEDCO virtual queuing solutions as part of its digital transformation goal to offer a better and safer client experience during the COVID-19 epidemic.
Strategic insights for the Middle East and Africa Virtual Queue Management System provides data-driven analysis of the industry landscape, including current trends, key players, and regional nuances. These insights offer actionable recommendations, enabling readers to differentiate themselves from competitors by identifying untapped segments or developing unique value propositions. Leveraging data analytics, these insights help industry players anticipate the market shifts, whether investors, manufacturers, or other stakeholders. A future-oriented perspective is essential, helping stakeholders anticipate market shifts and position themselves for long-term success in this dynamic region. Ultimately, effective strategic insights empower readers to make informed decisions that drive profitability and achieve their business objectives within the market.
| Report Attribute | Details |
|---|---|
| Market size in 2021 | US$ 26.57 Million |
| Market Size by 2028 | US$ 38.30 Million |
| Global CAGR (2021 - 2028) | 5.4% |
| Historical Data | 2019-2020 |
| Forecast period | 2022-2028 |
| Segments Covered |
By Component
|
| Regions and Countries Covered | Middle East and Africa
|
| Market leaders and key company profiles |
The geographic scope of the Middle East and Africa Virtual Queue Management System refers to the specific areas in which a business operates and competes. Understanding local distinctions, such as diverse consumer preferences (e.g., demand for specific plug types or battery backup durations), varying economic conditions, and regulatory environments, is crucial for tailoring strategies to specific markets. Businesses can expand their reach by identifying underserved areas or adapting their offerings to meet local demands. A clear market focus allows for more effective resource allocation, targeted marketing campaigns, and better positioning against local competitors, ultimately driving growth in those targeted areas.
The virtual queue management system market in MEA is expected to grow from US$ 26.57 million in 2021 to US$ 38.30 million by 2028; it is estimated to grow at a CAGR of 5.4% from 2021 to 2028. With increasing competition across various industries, organizations are emphasizing massively on customer retention to stay competitive in the marketplace. Lately, customer service has gained significant importance and investment in various advanced technologies, including virtual queue management solutions, to streamline the customer service processes to enhance the overall customer experience. The virtual queue management solutions are powered by features such as online appointment booking, virtual queuing via smartphone, customer feedback surveys, and real-time monitoring. Using such solutions, the customers are placed in virtual waiting queue to place their service order/request using digital devices such as smartphones or personal computer while eliminating the need of waiting in physical queues. By using virtual queue management solutions, organizations can reduce waiting periods, streamline communication, and improve staff efficiency and service quality, and better customer flow management, which subsequently lead to improved customer satisfaction. Samsung, Nike, NHS, Tesco, NatWest, Walmart, Tickets.com, and Five Guys are among the well-known organizations that have significantly invested in virtual queue management solutions. Thus, the increasing importance of customer service in modern day marketplace is driving the growth of the virtual queue management system market.
The MEA virtual queue management system market is segmented on the bases of component, platform, organization size, end user, and country. Based on component, the market is segmented into solutions and services. The solution segment dominated the market in 2020 and is services expected to be the fastest growing during the forecast period. Based on platform, the virtual queue management system market is segmented into web based, kiosk based, and mobile based. The web based segment dominated the market in 2020 and is mobile based segment expected to be the fastest growing during the forecast period. Based on organization size, the market is segmented into small and medium enterprises, and large enterprises. The large enterprises segment dominated the market in 2020 and small and medium enterprises segment is expected to be the fastest growing during the forecast period. Based on end user, the virtual queue management system market is segmented into retail, hospitals and clinics, airports, museums and libraries, and others. The others segment dominated the market in 2020 and retail segment is expected to be the fastest growing during the forecast period.
A few major primary and secondary sources referred to for preparing this report on the virtual queue management system market in MEA are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are Advantech Co. Ltd.; AKIS Technologies; eGlobe IT Solutions; Hague Australia; Ombori; Qmatic; Queue-it; and SEDCO are among others.
The Middle East and Africa Virtual Queue Management System Market is valued at US$ 26.57 Million in 2021, it is projected to reach US$ 38.30 Million by 2028.
As per our report Middle East and Africa Virtual Queue Management System Market, the market size is valued at US$ 26.57 Million in 2021, projecting it to reach US$ 38.30 Million by 2028. This translates to a CAGR of approximately 5.4% during the forecast period.
The Middle East and Africa Virtual Queue Management System Market report typically cover these key segments-
The historic period, base year, and forecast period can vary slightly depending on the specific market research report. However, for the Middle East and Africa Virtual Queue Management System Market report:
The Middle East and Africa Virtual Queue Management System Market is populated by several key players, each contributing to its growth and innovation. Some of the major players include:
The Middle East and Africa Virtual Queue Management System Market report is valuable for diverse stakeholders, including:
Essentially, anyone involved in or considering involvement in the Middle East and Africa Virtual Queue Management System Market value chain can benefit from the information contained in a comprehensive market report.
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