Middle East & Africa Conversational AI Market Forecast to 2031 – Regional Analysis – by Component (Platform and Service), Type (Chatbots and Intelligent Virtual Assistants), Deployment Type (On-Premise and Cloud), and Industry (Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, BFSI, IT & Telecom, Media & Entertainment, and Others)
The Middle East & Africa conversational AI market was valued at US$ 568.85 million in 2023 and is expected to reach US$ 2,358.61 million by 2031; it is estimated to register a CAGR of 19.5% from 2023 to 2031.
Growing Adoption of Conversational AI in Gaming Industry Bolsters Middle East & Africa Conversational AI Market
Businesses in the digital gaming and interactive entertainment sectors seek innovative ways to use AI to improve player experience. Developers can improve player engagement and the overall gaming experience by utilizing conversational AI. In video games, non-playable characters (NPCs) are characters that players interact and engage with on a regular basis. These characters accompany or guide players throughout the game. Conversational AI in gaming refers to the incorporation of AI technology into video games to allow for more natural and dynamic interactions between players and NPCs, as well as among players themselves. Conversational AI enables dialogue systems in games to mimic real-world conversations, especially between players and non-player characters, by understanding and reacting to user input.
Furthermore, conversational AI allows game developers to enhance their NPC experience. By including chatbots, speech recognition, and natural language processing capabilities, game creators can enhance the ability of NPCs to comprehend and react to player questions, instructions, and conversations in a natural manner. For example, conversational AI could be used to improve virtual characters that function as interactive merchants or quest-givers in massively multiplayer online role-playing games (MMORPGs). With these virtual characters, players can engage in conversation or even lighthearted banter outside of the conventional dialogue tree. With the ability to engage with these AI-driven entities in the same way as other players, users can have a more immersive and socially engaging experience, adding to the game's richness. Thus, all the above factors are expected to propel the demand for conversational AI in the gaming industry, which will fuel the conversational AI market growth during the forecast period.
Middle East & Africa Conversational AI Market Overview
The UAE has always been at the forefront of digital transformation and technical innovation. The UAE's top objective is to leverage its world-class healthcare infrastructure to establish itself as a regional healthcare innovation hub, complete with medical tourism and medical-grade logistics. To cater to this objective, the government of UAE, out of the overall federal budget for 2024, which is AED 64.060 billion, allotted AED 5.2 billion, which is 8% of the total budget to healthcare and community protection. Furthermore, according to ITA, there are various new hospital construction and renovation initiatives underway. This need for modern facilities with the latest medical technologies is being driven by the expanding medical tourism industry. Moreover, the Ministry of Health is working on updating the country's hospitals with cutting-edge technologies aimed at preventing and treating the growing prevalence of noncommunicable diseases, including cardiovascular disease, cancer, and diabetes. Thus, such growing digital transformation in the healthcare industry fuels the growth of the conversational AI market in the UAE.
Middle East & Africa Conversational AI Market Revenue and Forecast to 2031 (US$ Million)
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Middle East & Africa Conversational AI Market Segmentation
The Middle East & Africa conversational AI market is categorized into component, type, deployment type, industry, and country.
Based on component, the Middle East & Africa conversational AI market is bifurcated into platform and service. The platform segment held a larger share of the Middle East & Africa conversational AI market share in 2023.
By type, the Middle East & Africa conversational AI market is bifurcated into chatbots and intelligent virtual assistants. The chatbots segment held a larger share of Middle East & Africa conversational AI market in 2023.
In terms of deployment type, the Middle East & Africa conversational AI market is bifurcated into on-premise and cloud. The on-premise segment held a larger share of Middle East & Africa conversational AI market in 2023.
Based on industry, the Middle East & Africa conversational AI market is segmented into retail & e-commerce, healthcare & life sciences, travel & hospitality, BFSI, IT & telecom, media & entertainment, and others. The retail & e-commerce segment held the largest share of the Middle East & Africa conversational AI market share in 2023.
By country, the Middle East & Africa conversational AI market is segmented into South Africa, Saudi Arabia, the UAE, and the Rest of Middle East & Africa. The UAE dominated the Middle East & Africa conversational AI market share in 2023.
Alphabet Inc, Amazon.com Inc., Cognigy GmbH, International Business Machines Corp, Microsoft Corp, Oracle Corp, and SAP SE are some of the leading companies operating in the Middle East & Africa conversational AI market.
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. Middle East & Africa Conversational AI market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 List of Vendors in Value Chain
5. Middle East & Africa Conversational AI market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing E-Commerce Sector
5.1.2 Increasing Demand for Chatbot Solutions
5.2 Market Restraints
5.2.1 Rising Privacy Concerns
5.3 Market Opportunities
5.3.1 Rising Demand for Conversational AI in Healthcare Sector
5.3.2 Emergence of Generative AI
5.4 Market Trends
5.4.1 Growing Adoption of Conversational AI in Gaming Industry
5.5 Impact of Drivers and Restraints:
6. Conversational AI market – Middle East & Africa Analysis
6.1 Middle East & Africa Conversational AI Market Overview
6.2 Conversational AI market Revenue (US$ Million), 2021–2031
6.3 Conversational AI market Forecast Analysis
7. Middle East & Africa Conversational AI market Analysis – by Component
7.1 Platform
7.1.1 Overview
7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
7.2 Service
7.2.1 Overview
7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8. Middle East & Africa Conversational AI market Analysis – by Type
8.1 Chatbots
8.1.1 Overview
8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8.2 Intelligent Virtual Assistants
8.2.1 Overview
8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9. Middle East & Africa Conversational AI market Analysis – by Deployment Type
9.1 On-Premise
9.1.1 Overview
9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9.2 Cloud
9.2.1 Overview
9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10. Middle East & Africa Conversational AI market Analysis – by Industry
10.1 Retail and E-commerce
10.1.1 Overview
10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.2 Healthcare and Life Sciences
10.2.1 Overview
10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.3 Travel and Hospitality
10.3.1 Overview
10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.5 IT and Telecom
10.5.1 Overview
10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.6 Media and Entertainment
10.6.1 Overview
10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11. Middle East & Africa Conversational AI market – Country Analysis
11.1 Middle East & Africa
11.1.1 Middle East & Africa: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
11.1.1.1 Middle East & Africa: Conversational AI market – Revenue and Forecast Analysis – by Country
11.1.1.2 South Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.2.1 South Africa: Conversational AI market Breakdown, by Component
11.1.1.2.2 South Africa: Conversational AI market Breakdown, by Type
11.1.1.2.3 South Africa: Conversational AI market Breakdown, by Deployment Type
11.1.1.2.4 South Africa: Conversational AI market Breakdown, by Industry
11.1.1.3 Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.3.1 Saudi Arabia: Conversational AI market Breakdown, by Component
11.1.1.3.2 Saudi Arabia: Conversational AI market Breakdown, by Type
11.1.1.3.3 Saudi Arabia: Conversational AI market Breakdown, by Deployment Type
11.1.1.3.4 Saudi Arabia: Conversational AI market Breakdown, by Industry
11.1.1.4 United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.4.1 United Arab Emirates: Conversational AI market Breakdown, by Component
11.1.1.4.2 United Arab Emirates: Conversational AI market Breakdown, by Type
11.1.1.4.3 United Arab Emirates: Conversational AI market Breakdown, by Deployment Type
11.1.1.4.4 United Arab Emirates: Conversational AI market Breakdown, by Industry
11.1.1.5 Rest of Middle East & Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.5.1 Rest of Middle East & Africa: Conversational AI market Breakdown, by Component
11.1.1.5.2 Rest of Middle East & Africa: Conversational AI market Breakdown, by Type
11.1.1.5.3 Rest of Middle East & Africa: Conversational AI market Breakdown, by Deployment Type
11.1.1.5.4 Rest of Middle East & Africa: Conversational AI market Breakdown, by Industry
12. Competitive Landscape
12.1 Heat Map Analysis by Key Players
12.2 Company Positioning & Concentration
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
14. Company Profiles
14.1 Amazon.com Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 International Business Machines Corp
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Alphabet Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Oracle Corp
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 SAP SE
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Microsoft Corp
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Cognigy GmbH
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
15. Appendix
15.1 About The Insight Partners
15.2 Word Index
List of Tables
Table 1. Middle East & Africa Conversational AI market Segmentation
Table 2. Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Table 3. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 4. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 5. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 6. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 7. Middle East & Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Country
Table 8. South Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 9. South Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 10. South Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 11. South Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 12. Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 13. Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 14. Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 15. Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 16. United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 17. United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 18. United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 19. United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 20. Rest of Middle East & Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 21. Rest of Middle East & Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 22. Rest of Middle East & Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 23. Rest of Middle East & Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 24. Heat Map Analysis by Key Players
Table 25. List of Abbreviation
List of Figures
Figure 1. Middle East & Africa Conversational AI market Segmentation, by Country
Figure 2. Ecosystem Analysis: Conversational AI Market
Figure 3. Conversational AI market – Key Market Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Conversational AI market Revenue (US$ Million), 2021–2031
Figure 6. Conversational AI market Share (%) – by Component (2023 and 2031)
Figure 7. Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 8. Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 9. Conversational AI market Share (%) – by Type (2023 and 2031)
Figure 10. Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 11. Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 12. Conversational AI market Share (%) – by Deployment Type (2023 and 2031)
Figure 13. On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 14. Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 15. Conversational AI market Share (%) – by Industry (2023 and 2031)
Figure 16. Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 17. Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 18. Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 19. BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 20. IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 21. Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 22. Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 23. Middle East & Africa Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)
Figure 24. Middle East and Africa: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 25. South Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 26. Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 27. United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 28. Rest of Middle East & Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 29. Company Positioning & Concentration
- Alphabet Inc
- Amazon.com Inc.
- Cognigy GmbH
- International Business Machines Corp
- Microsoft Corp
- Oracle Corp
- SAP SE
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the Middle East & Africa conversational AI market.
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