Europe Customer Communication Management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Deployment (Cloud-based and On-Premises), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT & Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)
The Europe customer communication management market is expected to grow from US$ 431.76 million in 2022 to US$ 784.43 million by 2028; it is estimated to grow at a CAGR of 10.5% from 2022 to 2028.
Various businesses are looking forward to achieving a higher customer base, resulting in a rise in revenue with the help of multiple channels to understand customer purchasing trends, customer demands, and the choice of brands. Thus, organizations are gathering data from various sources with the growing adoption of advanced technologies and mobile devices. Hence, data synchronization is a prominent factor in mapping and analyzing customer demands. The synchronization in data prevents data conflicts, resulting in errors, low-quality, and low-trust data. Thus, synchronized and reliable data is essential for meeting consumer demand. Complexity grows with data, which can become an issue in achieving consumer demand appropriately. The data obtained from a particular source is not similar to other sources as the enterprises cannot combine them; as a result, the need to structure data differently has emerged. Thus, a significant amount of structured and unstructured data must be followed by precise resources, such as money, time, and employees to analyze. The organizations must improve the speed of integration with the consistent growth and complexity of touchpoints in the customer feedback process. Thus, data synchronizations and associated complexities in managing the customers are hampering the customer communications management market across Europe.
With new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the Europe customer communication management market at a notable CAGR during the forecast period.
Europe Customer Communication Management Market Revenue and Forecast to 2028 (US$ Million)
Europe Customer Communication Management Market Segmentation
The Europe customer communication management market is segmented into component, deployment, enterprise size, industry, and country. Based on component, the Europe customer communication management market is divided into solution and services. The solution dominated the Europe customer communication management market in 2021. Based on deployment, the Europe customer communication management market is categorized into cloud-based and on premise. The cloud-based segment dominated the Europe customer communication management market in 2021. Based on enterprise size, the Europe customer communication management market is categorized into small & medium-size enterprises and large enterprises. The large enterprises segment dominated the Europe customer communication management market in 2021. Based on industry, the Europe customer communication management market is categorized into BFSI, IT and telecom, manufacturing, retail, energy & utilities, government, and others. The IT and telecom segment dominated the Europe customer communication management market in 2021. Based on country, the Europe customer communication management market is segmented into Germany, the UK, France, Italy, Russia, and the Rest of Europe. The UK segment dominated the market in 2021.
Smart Communications; Adobe; Crawford Technologies; Newgen Software Technologies Ltd; Open Text Corporation; MESSAGEPOINT INC,; Oracle Corporation; Doxim; Capgemini; and Precisely (CEDAR CX Technologies) by Altair are among the leading companies operating in the Europe customer communication management market.
TABLE OF CONTENTS
1. Introduction
1.1 Scope of the Study
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 Europe Customer Communications Management Market By Component
1.3.2 Europe Customer Communications Management Market By Deployment
1.3.3 Europe Customer Communications Management Market By Enterprise Size
1.3.4 Europe Customer Communications Management Market By Industry
1.3.5 Europe Customer Communications Management Market By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Europe Customer Communications Management Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 Europe
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. Europe Customer Communications Management Market - Key Market Dynamics
5.1 Market Drivers
5.1.1 Customer Communications Management (CCM) Solutions Manage Customer Engagement Through Omnichannel
5.1.2 Growing Usage of Analytics and Mobility for Customer Communications Management (CCM)
5.2 Market Restraints
5.2.1 Data Synchronizations and Complications
5.3 Market Opportunities
5.3.1 Combination of CCM Software with Cloud-Based Applications
5.4 Future Trends
5.4.1 Technological Developments in Natural Language Processing for Better Customer Experience
5.5 Impact Analysis of Drivers and Restraints
6. Customer Communications Management Market Europe Market Analysis
6.1 Europe Customer Communications Management Market Overview
6.2 Europe Customer Communications Management Market Forecast and Analysis
7. Europe Customer Communications Management Market By Component
7.1 Overview
7.2 Europe Customer communications management Market, By Component (2021 And 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Customer communications management Market Revenue and Forecast To 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8. Europe Customer communications management Market Analysis By Deployment
8.1 Overview
8.2 Europe Customer Communications Management Market, By Deployment (2021 And 2028)
8.3 Cloud
8.3.1 Overview
8.3.2 Cloud: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8.4 On Premises
8.4.1 Overview
8.4.2 On Premises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9. Europe Customer Communications Management Market Analysis By Enterprise Size
9.1 Overview
9.2 Europe Customer Communications Management Market, By Enterprise Size (2021 and 2028)
9.3 Small & Medium Enterprises
9.3.1 Overview
9.3.2 Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Large Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10. Europe Customer Communications Management Market Analysis By Industry
10.1 Overview
10.2 Europe Customer Communications Management Market, By Industry (2021 And 2028)
10.3 BFSI
10.3.1 Overview
10.3.2 BFSI: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.4 IT and Telecom
10.4.1 Overview
10.4.2 IT and Telecom: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.5 Manufacturing
10.5.1 Overview
10.5.2 Manufacturing: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.6 Retail
10.6.1 Overview
10.6.2 Retail: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.7 Energy and Utilities
10.7.1 Overview
10.7.2 Energy and Utilities: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.8 Government
10.8.1 Overview
10.8.2 Government: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.9 Others
10.9.1 Overview
10.9.2 Others: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
11. Europe Customer Communications Management Market By Country Analysis
11.1 Europe: Customer Communications Management Market
11.1.1 Europe Customer Communications Management Market Breakdown, by Country
11.1.1.1 Germany Customer Communications Management Market, Revenue and Forecast to 2028
11.1.1.1.1 Germany Customer Communications Management Market Breakdown, By Component
11.1.1.1.2 Germany Customer Communications Management Market Breakdown, By Deployment
11.1.1.1.3 Germany Customer Communications Management Market Breakdown, By Enterprise Size
11.1.1.1.4 Germany Customer Communications Management Market Breakdown, By Industry
11.1.1.2 France Customer Communications Management Market, Revenue and Forecast to 2028
11.1.1.2.1 France Customer Communications Management Market Breakdown, By Component
11.1.1.2.2 France Customer Communications Management Market Breakdown, By Deployment
11.1.1.2.3 France Customer Communications Management Market Breakdown, By Enterprise Size
11.1.1.2.4 France Customer Communications Management Market Breakdown, By Industry
11.1.1.3 Italy Customer Communications Management Market, Revenue and Forecast to 2028
11.1.1.3.1 Italy Customer Communications Management Market Breakdown, By Component
11.1.1.3.2 Italy Customer Communications Management Market Breakdown, By Deployment
11.1.1.3.3 Italy Customer Communications Management Market Breakdown, By Enterprise Size
11.1.1.3.4 Italy Customer Communications Management Market Breakdown, By Industry
11.1.1.4 UK Customer Communications Management Market, Revenue and Forecast to 2028
11.1.1.4.1 UK Customer Communications Management Market Breakdown, By Component
11.1.1.4.2 UK Customer Communications Management Market Breakdown, By Deployment
11.1.1.4.3 UK Customer Communications Management Market Breakdown, By Enterprise Size
11.1.1.4.4 UK Customer Communications Management Market Breakdown, By Industry
11.1.1.5 Russia Customer Communications Management Market, Revenue and Forecast to 2028
11.1.1.5.1 Russia Customer Communications Management Market Breakdown, By Component
11.1.1.5.2 Russia Customer Communications Management Market Breakdown, By Deployment
11.1.1.5.3 Russia Customer Communications Management Market Breakdown, By Enterprise Size
11.1.1.5.4 Russia Customer Communications Management Market Breakdown, By Industry
11.1.1.6 Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028
11.1.1.6.1 Rest of Europe Customer Communications Management Market Breakdown, By Component
11.1.1.6.2 Rest of Europe Customer Communications Management Market Breakdown, By Deployment
11.1.1.6.3 Rest of Europe Customer Communications Management Market Breakdown, By Enterprise Size
11.1.1.6.4 Rest of Europe Customer Communications Management Market Breakdown, By Industry
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 New Product Development
12.4 Merger and Acquisition
13. Company Profiles
13.1 Smart Communications
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Adobe
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Crawford Technologies
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Newgen Software Technologies Ltd.
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Open Text Corporation
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 MESSAGEPOINT INC.
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 Oracle Corporation
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 Doxim
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
13.9 Capgemini
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Products and Services
13.9.4 Financial Overview
13.9.5 SWOT Analysis
13.9.6 Key Developments
13.10 Precisely (CEDAR CX Technologies)
13.10.1 Key Facts
13.10.2 Business Description
13.10.3 Products and Services
13.10.4 Financial Overview
13.10.5 SWOT Analysis
13.10.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Glossary
LIST OF TABLES
Table 1. Europe Customer Communications Management Market, Revenue and Forecast, 20192028 (US$ Mn)
Table 2. Europe Customer Communications Management Market, Revenue and Forecast To 2028 By Country (US$ million)
Table 3. Germany Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 4. Germany Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 5. Germany Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 6. Germany Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 7. France Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 8. France Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 9. France Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 10. France Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 11. Italy Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 12. Italy Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 13. Italy Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 14. Italy Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 15. UK Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 16. UK Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 17. UK Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 18. UK Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 19. Russia Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 20. Russia Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 21. Russia Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 22. Russia Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 23. Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028 By Component (US$ million)
Table 24. Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028 By Deployment (US$ million)
Table 25. Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028 By Enterprise Size (US$ million)
Table 26. Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028 By Industry (US$ million)
Table 27. Glossary of Terms, Customer Communications Management Market
LIST OF FIGURES
Figure 1. Europe Customer Communications Management Market Segmentation
Figure 2. Europe Customer Communications Management Market Segmentation By Country
Figure 3. Europe Customer Communications Management Market Overview
Figure 4. Europe Customer Communications Management Market, By Component
Figure 5. Europe Customer Communications Management Market, By Deployment
Figure 6. Europe Customer Communications Management Market, By Enterprise Size
Figure 7. Europe Customer Communications Management Market, By Industry
Figure 8. Europe Customer Communications Management Market, By Country
Figure 9. Europe: PEST Analysis
Figure 10. Europe Customer Communications Management Market Ecosystem Analysis
Figure 11. Europe Expert Opinion
Figure 12. Europe Customer Communications Management Market Impact Analysis of Drivers and Restraints
Figure 13. Europe Customer Communications Management Market, Forecast and Analysis (US$ Mn)
Figure 14. Europe Customer Communications Management Market, By Component (2021 and 2028)
Figure 15. Europe Solution: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. Europe Services: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 17. Europe Customer Communications Management Market, By Deployment (2021 and 2028)
Figure 18. Europe Cloud: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 19. Europe On Premises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. Europe Customer Communications Management Market, By Enterprise Size (2021 and 2028)
Figure 21. Europe Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. Europe Large Enterprises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 23. Europe Customer Communications Management Market, By Industry (2021 and 2028)
Figure 24. Europe BFSI: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. Europe IT and Telecom: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 26. Europe Manufacturing: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. Europe Retail: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. Europe Energy and Utilities: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. Europe Government: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. Europe Others: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. Europe Customer Communications Management Market, by Country Revenue (2021) (US$ Million)
Figure 32. Europe Customer Communications Management Market Breakdown, by Country, 2021 & 2028(%)
Figure 33. Germany Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
Figure 34. France Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
Figure 35. Italy Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
Figure 36. UK Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
Figure 37. Russia Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
Figure 38. Rest of Europe Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
1. Smart Communications
2. Adobe
3. Crawford Technologies
4. Newgen Software Technologies Ltd
5. Open Text Corporation
6. MESSAGEPOINT INC.
7. Oracle Corporation
8. Doxim
9. Capgemini
10. Precisely(CEDAR CX Technologies)
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the Europe customer communications management Market.
- Highlights key business priorities in order to assist companies to realign their business strategies
- The key findings and recommendations highlight crucial progressive industry trends in the Europe customer communications management Market, thereby allowing players across the value chain to develop effective long-term strategies
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
- Scrutinize in-depth Europe market trends and outlook coupled with the factors driving the Europe customer communications management Market, as well as those hindering it
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution