Europe Consumer Video Feedback Software Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Deployment (Cloud and On Premise) and End User (FMCG, BFSI, Electronics, IT and Telecom, Retail, Hospitality, and Other End Users)

Market Introduction

Germany, Italy, Russia, France, the UK, and Italy are among major countries in Europe. Western Europe is known for its high standard of living, with residents experiencing high income levels. It is one of the wealthiest parts in Europe, with more GDP per capita than the other parts owing to factors such as the high purchasing power of masses coupled with positive outlook for the adoption of new technologies and products. Organizations from various verticals highly emphasize on investing market research activities and tools including consumer video feedback software. Numerous industries such as retail, telecom, hospitality, FMCG, and media are adopting advance data collection and analytical tools to enhance customer experience and product offering. For instance, ExterionMedia, an advertisement firm, was awarded £1 billion advertising contract for the London underground rail estate. To gather primary data from commuters, ExterionMedia opted to use consumer video feedback tools instead of conventional feedback tools or techniques. The strategy allowed commuters to share their feedback in their own words. By using consumer video feedback tools, ExterionMedia was able to understand commuters’ perspectives easily and deploy full-motion advertisements, which were engaging. Further, one of the Europe’s leading retailers’ chains, Asda Stores Ltd., started using consumer feedback software for collecting primary data from its poll of 18 million customers. By using consumer feedback software tool, the Asda Stores Ltd. was able to interpret difficulties faced by customers and analyze their emotions, which a conventional text-based data gathering tools misses out. As a result, Asda Stores Ltd. has deployed 165,000 dedicated personnel to enhance its customer experiences across all touchpoints, which led to improve its customer retention rate. Also, by using advance data gathering and analytics tools including consumer video feedback software, Schneider Electric SE (a German electronics giant) was able to interpret its customer behavior over its websites and easily diagnose the shortcoming of customers, which resulted in increase its net satisfaction scores by 34 points within 24 months. Further, several end-to-end technology providers and startup companies are increasingly investing in data gathering and analytics tools to enhance their offering. They use customer video feedbacks as a marketing tool to strongarm their business image. In addition, amid COVID-19 outbreak, the use of consumer video feedback software in the entire European market has accelerated. Organizations are using various tools, such as consumer video feedback software to understand customers behavior and improve their experience in the pandemic. Meanwhile, the high penetration rate of internet coupled with government initiatives, such as The European Digital Strategy, is among other factors bolstering the adoption of consumer video feedback software in Europe.

The impact of COVID-19 differed from country to country across Europe as selected countries witnessed an increase in the number of recorded COVID-19 cases and subsequently attracted strict lockdown and social isolation. However, Western European countries such as Germany, France, Russia, and the UK have seen a comparatively modest decrease in their growth activities because of the robust healthcare system. All major retail stores (except stores that were offering essentials), restaurants, and hotels had shut down their services for at least five months in all the major European economies. Many small retailers who were planning to implement consumer video feedback software in the beginning of 2020 have postponed their software implementation process. However, with slow recovery from COVID-19 cases in the beginning of 2021, many retail stores, hospitality, and FMCG industry in countries such as the UK and Germany have started rebounding in terms of sales. The footfall in malls and restaurants in 2021 is slowly reaching the pre lockdown situation, thereby helping the Europe consumer video feedback software market to recover.

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Market Overview and Dynamics

The consumer video feedback software market in Europe is expected to grow from US$ 398.59 million in 2021 to US$ 638.02 million by 2028; it is estimated to grow at a CAGR of 7.0% from 2021 to 2028. Huge growth potential in small and medium-sized enterprises (SMEs) sector; consumer video feedback software market is presently dominated by large enterprise customers across various countries in Europe. Complex large-scale operations, high operational costs, prevailing trend of real-time work, and fast adoption of advanced solutions are some of the key reasons that are driving the demand for consumer video feedback software solutions and services across large enterprises. Additionally, large enterprises are also in the forefront of digital transformation to improve operations and enhance process security; however, SMEs are witnessing huge growth in adopting advanced technology solutions such as consumer video feedback software by replacing traditional feedback solutions. The lack of awareness and trained resources to handle the advanced solutions at potential cost and high productivity, which has impacted negatively toward the adoption among SMEs. However, with the growing popularity of cloud-based consumer video feedback software, SMEs are increasing investing in such solutions, thereby offering a huge growth opportunity for the market players that are operating in the Europe consumer video feedback software market. Likewise, the growing trend of digital transformation among these enterprises to improve business processes by analyzing the data, enhancing productivity, and reducing costs, will further boost the adoption of consumer video feedback solutions and services among SMEs. This, in turn, will provide growth opportunities to the market players during the forecast period.

Key Market Segments

On basis of deployment, the Europe consumer video feedback software market is categorized as cloud and on-premises. In 2020, the cloud segment held the largest share Europe consumer video feedback software market. Based on end user, the market is segmented into FMCG, BFSI, electronics, IT and telecom, retail, hospitality, and other end users. In 2020, the FMCG segment held the largest share Europe consumer video feedback software market.

Major Sources and Companies Listed

A few major primary and secondary sources referred to for preparing this report on the consumer video feedback software market in Europe are company websites, annual reports, financial reports, national government documents, and statistical database, among others. Major companies listed in the report are FocusVision; Medallia Inc.; Product Peel, Inc.; Qualtrics; Typeform; UserTesting; Voxpopme; among others.

Reasons to buy report

To understand the Europe consumer video feedback software market landscape and identify market segments that are most likely to guarantee a strong return
Stay ahead of the race by comprehending the ever-changing competitive landscape for Europe consumer video feedback software market
Efficiently plan M&A and partnership deals in Europe consumer video feedback software market by identifying market segments with the most promising probable sales
Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form Europe consumer video feedback software market
Obtain market revenue forecast for market by various segments from 2021-2028 in Europe region.

EUROPE CONSUMER VIDEO FEEDBACK SOFTWARE MARKET SEGMENTATION

By Deployment

Cloud
On Premise

By End User

By Country

Company Profiles

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. Europe Consumer Video Feedback Software Market Landscape

4.1 Market Overview

4.2 PEST Analysis

4.2.1 Europe

4.3 Ecosystem Analysis

4.4 Expert Opinion

4.5 Premium Insights

4.5.1 Europe Consumer Video Feedback Software Market: Product Mapping Analysis

5. Europe Consumer Video Feedback Software Market – Key Market Dynamics

5.1 Market Drivers

5.1.1 Growing Requirement for Data Driven Solutions for Enhanced Decision-Making

5.1.2 Rising Fast Moving Consumer Goods (FMCG) and Retail Industries

5.2 Market Restraints

5.2.1 Inadequacy of Adoption in Developing Countries

5.3 Market Opportunities

5.3.1 Huge Growth Potential in Small and Medium-Sized Enterprises (SMEs) Sector

5.4 Future Trends

5.4.1 Emphasizing Growth of Cloud Platform Based Solutions Across Enterprises

5.5 Impact Analysis of Drivers and Restraints

6. Consumer Video Feedback Software Market – Europe Analysis

6.1 Consumer Video Feedback Software Market Europe Overview

6.2 Consumer Video Feedback Software Market – Europe Revenue and Forecast to 2028 (US$ Million)

7. Europe Consumer Video Feedback Software Market Analysis – By Deployment

7.1 Overview

7.2 Europe Consumer Video Feedback Software Market Breakdown, By Deployment, 2020 & 2028

7.3 Cloud

7.3.1 Overview

7.3.2 Cloud: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

7.4 On Premise

7.4.1 Overview

7.4.2 On Premise: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

8. Europe Consumer Video Feedback Software Market Analysis– By End User

8.1 Overview

8.2 Europe Consumer Video Feedback Software Market Breakdown, By End User, 2020 & 2028

8.3 FMCG

8.3.1 Overview

8.3.2 FMCG: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

8.4 BFSI

8.4.1 Overview

8.4.2 BFSI: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

8.5 Electronics

8.5.1 Overview

8.5.2 Electronics: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

8.6 IT & Telecom

8.6.1 Overview

8.6.2 IT & Telecom: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

8.7 Retail

8.7.1 Overview

8.7.2 Retail: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

8.8 Hospitality

8.8.1 Overview

8.8.2 Hospitality: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

8.9 Other End Users

8.9.1 Overview

8.9.2 Other End Users: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

9. Europe Consumer Video Feedback Software Market – Country Analysis

9.1 Europe: Consumer Video Feedback Software Market

9.1.1 Overview

9.1.2 Europe Consumer Video Feedback Software Market Breakdown, by Country

9.1.2.1 Germany Consumer Video Feedback Software Market, Revenue and Forecast to 2028

9.1.2.1.1 Germany Consumer Video Feedback Software Market Breakdown, by Deployment

9.1.2.1.2 Germany Consumer Video Feedback Software Market Breakdown, By End User

9.1.2.2 France Consumer Video Feedback Software Market, Revenue and Forecast to 2028

9.1.2.2.1 France Consumer Video Feedback Software Market Breakdown, by Deployment

9.1.2.2.2 France Consumer Video Feedback Software Market Breakdown, By End User

9.1.2.3 Italy Consumer Video Feedback Software Market, Revenue and Forecast to 2028

9.1.2.3.1 Italy Consumer Video Feedback Software Market Breakdown, by Deployment

9.1.2.3.2 Italy Consumer Video Feedback Software Market Breakdown, By End User

9.1.2.4 UK Consumer Video Feedback Software Market, Revenue and Forecast to 2028

9.1.2.4.1 UK Consumer Video Feedback Software Market Breakdown, by Deployment

9.1.2.4.2 UK Consumer Video Feedback Software Market Breakdown, By End User

9.1.2.5 Russia Consumer Video Feedback Software Market, Revenue and Forecast to 2028

9.1.2.5.1 Russia Consumer Video Feedback Software Market Breakdown, by Deployment

9.1.2.5.2 Russia Consumer Video Feedback Software Market Breakdown, By End User

9.1.2.6 Rest of Europe Consumer Video Feedback Software Market, Revenue and Forecast to 2028

9.1.2.6.1 Rest of Europe Consumer Video Feedback Software Market Breakdown, by Deployment

9.1.2.6.2 Rest of Europe Consumer Video Feedback Software Market Breakdown, By End User

10. Europe Consumer Video Feedback Software Market- COVID-19 Impact Analysis

10.1 Europe

11. Industry Landscape

11.1 Overview

11.2 Market Initiative

11.3 New Product Development

12. Company Profiles

12.1 UserTesting

12.1.1 Key Facts

12.1.2 Business Description

12.1.3 Products and Services

12.1.4 Financial Overview

12.1.5 SWOT Analysis

12.1.6 Key Developments

12.2 FocusVision

12.2.1 Key Facts

12.2.2 Business Description

12.2.3 Products and Services

12.2.4 Financial Overview

12.2.5 SWOT Analysis

12.2.6 Key Developments

12.3 Qualtrics

12.3.1 Key Facts

12.3.2 Business Description

12.3.3 Products and Services

12.3.4 Financial Overview

12.3.5 SWOT Analysis

12.3.6 Key Developments

12.4 Medallia Inc.

12.4.1 Key Facts

12.4.2 Business Description

12.4.3 Products and Services

12.4.4 Financial Overview

12.4.5 SWOT Analysis

12.4.6 Key Developments

12.5 Voxpopme

12.5.1 Key Facts

12.5.2 Business Description

12.5.3 Products and Services

12.5.4 Financial Overview

12.5.5 SWOT Analysis

12.5.6 Key Developments

12.6 Product Peel, Inc.

12.6.1 Key Facts

12.6.2 Business Description

12.6.3 Products and Services

12.6.4 Financial Overview

12.6.5 SWOT Analysis

12.6.6 Key Developments

12.7 Typeform

12.7.1 Key Facts

12.7.2 Business Description

12.7.3 Products and Services

12.7.4 Financial Overview

12.7.5 SWOT Analysis

12.7.6 Key Developments

13. Appendix

13.1 About The Insight Partners

13.2 Word Index

LIST OF TABLES

Table 1. Europe Consumer Video Feedback Software Market: Product Mapping Analysis

Table 2. Europe Consumer Video Feedback Software Market – Revenue, and Forecast to 2028 (US$ Million)

Table 3. Europe Consumer Video Feedback Software Market, Revenue and Forecast To 2028 – By Country (US$ Million)

Table 4. Germany Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By Deployment (US$ Million)

Table 5. Germany Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 6. France Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By Deployment (US$ Million)

Table 7. France Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 8. Italy Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By Deployment (US$ Million)

Table 9. Italy Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 10. UK Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By Deployment (US$ Million)

Table 11. UK Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 12. Russia Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By Deployment (US$ Million)

Table 13. Russia Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 14. Rest of Europe Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By Deployment (US$ Million)

Table 15. Rest of Europe Consumer Video Feedback Software Market, Revenue and Forecast to 2028 – By End User (US$ Million)

Table 16. List of Abbreviation

LIST OF FIGURES

Figure 1. Europe Consumer Video Feedback Software Market Segmentation

Figure 2. Europe Consumer Video Feedback Software Market Segmentation – By Country

Figure 3. Europe Consumer Video Feedback Software Market Overview

Figure 4. Cloud Segment Held the Largest Market Share in 2020

Figure 5. FMCG Held the Largest Market Share in 2020

Figure 6. Germany was the Largest Revenue Contributor in 2020

Figure 7. Europe – PEST Analysis

Figure 8. Expert Opinion

Figure 9. Europe Consumer Video Feedback Software Market Impact Analysis of Drivers and Restraints

Figure 10. Europe Consumer Video Feedback Software Market – Revenue and Forecast to 2028 (US$ Million)

Figure 11. Europe Consumer Video Feedback Software Market Breakdown, By Deployment, 2020 & 2028 (%)

Figure 12. Cloud: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

Figure 13. On Premise: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

Figure 14. Europe Consumer Video Feedback Software Market Breakdown, By End User, 2020 & 2028 (%)

Figure 15. FMCG: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

Figure 16. BFSI: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

Figure 17. Electronics: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

Figure 18. IT & Telecom: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

Figure 19. Retail: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

Figure 20. Hospitality: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

Figure 21. Other End Users: Europe Consumer Video Feedback Software Market - Revenue and Forecast to 2028 (US$ Million)

Figure 22. Europe Consumer Video Feedback Software Market, Revenue by Country To 2028 (US$ Million)

Figure 23. Europe Consumer Video Feedback Software Market Breakdown, by Country, 2020 & 2028(%)

Figure 24. Germany Consumer Video Feedback Software Market, Revenue and Forecast to 2028 (US$ Million)

Figure 25. France Consumer Video Feedback Software Market, Revenue and Forecast to 2028 (US$ Million)

Figure 26. Italy Consumer Video Feedback Software Market, Revenue and Forecast to 2028 (US$ Million)

Figure 27. UK Consumer Video Feedback Software Market, Revenue and Forecast to 2028 (US$ Million)

Figure 28. Russia Consumer Video Feedback Software Market, Revenue and Forecast to 2028 (US$ Million)

Figure 29. Rest of Europe Consumer Video Feedback Software Market, Revenue and Forecast to 2028 (US$ Million)

Figure 30. Impact of COVID-19 Pandemic in Europe Country Markets

To understand the Europe consumer video feedback software market landscape and identify market segments that are most likely to guarantee a strong return
Stay ahead of the race by comprehending the ever-changing competitive landscape for Europe consumer video feedback software market
Efficiently plan M&A and partnership deals in Europe consumer video feedback software market by identifying market segments with the most promising probable sales
Helps to take knowledgeable business decisions from perceptive and comprehensive analysis of market performance of various segment form Europe consumer video feedback software market
Obtain market revenue forecast for market by various segments from 2021-2028 in Europe region.

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