Asia Pacific Conversational AI Market Forecast to 2031 – Regional Analysis – by Component (Platform and Service), Type (Chatbots and Intelligent Virtual Assistants), Deployment Type (On-Premise and Cloud), and Industry (Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, BFSI, IT & Telecom, Media & Entertainment, and Others)
The Asia Pacific conversational AI market was valued at US$ 1,900.96 million in 2023 and is expected to reach US$ 9,785.54 million by 2031; it is estimated to register a CAGR of 22.7% from 2023 to 2031.
Emergence of Generative AI Boosts Asia Pacific Conversational AI Market
Generative AI is extremely important across a wide range of businesses. Its ability to generate unique content has important ramifications in industries such as art, design, and marketing. This technology improves personalization and innovates and streamlines creative processes. Furthermore, by producing different scenarios and answers, generative AI aids in problem-solving. Thus, it is emerging as a key tool that transforms conventional methodologies and opens up new possibilities as industries try to realize the potential of AI-driven innovation. In addition, generative AI excels in automating repetitive activities, freeing up human resources for more strategic and complicated projects. Also, it provides highly personalized experiences by providing product information to individual tastes. From tailored marketing campaigns to curated product suggestions, generative AI technology uses data to produce content that communicates to each user. Incorporating generative AI into conversational AI chatbots and virtual assistants improves their ability to participate in natural, human-like conversations. These systems interpret and process user input to produce real-time responses, suggestions, and solutions. Generative AI enables chatbots to deliver tailored advice and manage difficult inquiries. This transforms customer service, e-commerce interactions, and other areas where effective communication is critical. Furthermore, generative AI technology is transforming the world of language processing, allowing for accurate translations and natural interactions that cross traditional communication borders. Its applications in language translation and chatbot interactions demonstrate the revolutionary power of cutting-edge AI technology across a wide range of sectors. Thus, the emergence of generative AI is expected to fuel the growth of the conversational AI market during the forecasted period.
Asia Pacific Conversational AI Market Overview
According to the ITA, the e-commerce market of China is the largest in the world and generates almost 50% of transactions across the world. Online retail transactions in the country reached more than 710 million digital buyers, contributing ~US$ 2.29 trillion in 2020, and are expected to reach US$ 3.56 trillion by 2024. Further, the government of China is taking various initiatives for the growth of the e-commerce industry. For instance, in February 2021, China’s State Council introduced the Antitrust Guidelines for the Platform Economy to stop the monopolistic behaviors of large companies and promote the sustainable and healthy development of online commerce. Thus, the growing e-commerce sector in China propels the conversational AI market growth in the country.
Asia Pacific Conversational AI Market Revenue and Forecast to 2031 (US$ Million)
Asia Pacific Conversational AI Market Segmentation
The Asia Pacific conversational AI market is categorized into component, type, deployment type, industry, and country.
Based on component, the Asia Pacific conversational AI market is bifurcated into platform and service. The platform segment held a larger share of the Asia Pacific conversational AI market share in 2023.
By type, the Asia Pacific conversational AI market is bifurcated into chatbots and intelligent virtual assistants. The chatbots segment held a larger share of Asia Pacific conversational AI market in 2023.
In terms of deployment type, the Asia Pacific conversational AI market is bifurcated into on-premise and cloud. The on-premise segment held a larger share of Asia Pacific conversational AI market in 2023.
Based on industry, the Asia Pacific conversational AI market is segmented into retail & e-commerce, healthcare & life sciences, travel & hospitality, BFSI, IT & telecom, media & entertainment, and others. The retail & e-commerce segment held the largest share of the Asia Pacific conversational AI market share in 2023.
By country, the Asia Pacific conversational AI market is segmented into Australia, China, India, Japan, South Korea, and the Rest of Asia Pacific. China dominated the Asia Pacific conversational AI market share in 2023.
Alphabet Inc, Amazon.com Inc., Cognigy GmbH, International Business Machines Corp, Kore.ai Inc., Microsoft Corp, Oracle Corp, and SAP SE are some of the leading companies operating in the Asia Pacific conversational AI market.
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. Asia Pacific Conversational AI market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 List of Vendors in Value Chain
5. Asia Pacific Conversational AI market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing E-Commerce Sector
5.1.2 Increasing Demand for Chatbot Solutions
5.2 Market Restraints
5.2.1 Rising Privacy Concerns
5.3 Market Opportunities
5.3.1 Rising Demand for Conversational AI in Healthcare Sector
5.3.2 Emergence of Generative AI
5.4 Market Trends
5.4.1 Growing Adoption of Conversational AI in Gaming Industry
5.5 Impact of Drivers and Restraints:
6. Conversational AI market – Asia Pacific Analysis
6.1 Asia Pacific Conversational AI Market Overview
6.2 Conversational AI market Revenue (US$ Million), 2021–2031
6.3 Conversational AI market Forecast Analysis
7. Asia Pacific Conversational AI market Analysis – by Component
7.1 Platform
7.1.1 Overview
7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
7.2 Service
7.2.1 Overview
7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8. Asia Pacific Conversational AI market Analysis – by Type
8.1 Chatbots
8.1.1 Overview
8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8.2 Intelligent Virtual Assistants
8.2.1 Overview
8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9. Asia Pacific Conversational AI market Analysis – by Deployment Type
9.1 On-Premise
9.1.1 Overview
9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9.2 Cloud
9.2.1 Overview
9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10. Asia Pacific Conversational AI market Analysis – by Industry
10.1 Retail and E-commerce
10.1.1 Overview
10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.2 Healthcare and Life Sciences
10.2.1 Overview
10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.3 Travel and Hospitality
10.3.1 Overview
10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.5 IT and Telecom
10.5.1 Overview
10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.6 Media and Entertainment
10.6.1 Overview
10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11. Asia Pacific Conversational AI market – Country Analysis
11.1 Asia Pacific
11.1.1 Asia Pacific: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
11.1.1.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Country
11.1.1.2 Australia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.2.1 Australia: Conversational AI market Breakdown, by Component
11.1.1.2.2 Australia: Conversational AI market Breakdown, by Type
11.1.1.2.3 Australia: Conversational AI market Breakdown, by Deployment Type
11.1.1.2.4 Australia: Conversational AI market Breakdown, by Industry
11.1.1.3 China: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.3.1 China: Conversational AI market Breakdown, by Component
11.1.1.3.2 China: Conversational AI market Breakdown, by Type
11.1.1.3.3 China: Conversational AI market Breakdown, by Deployment Type
11.1.1.3.4 China: Conversational AI market Breakdown, by Industry
11.1.1.4 India: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.4.1 India: Conversational AI market Breakdown, by Component
11.1.1.4.2 India: Conversational AI market Breakdown, by Type
11.1.1.4.3 India: Conversational AI market Breakdown, by Deployment Type
11.1.1.4.4 India: Conversational AI market Breakdown, by Industry
11.1.1.5 Japan: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.5.1 Japan: Conversational AI market Breakdown, by Component
11.1.1.5.2 Japan: Conversational AI market Breakdown, by Type
11.1.1.5.3 Japan: Conversational AI market Breakdown, by Deployment Type
11.1.1.5.4 Japan: Conversational AI market Breakdown, by Industry
11.1.1.6 South Korea: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.6.1 South Korea: Conversational AI market Breakdown, by Component
11.1.1.6.2 South Korea: Conversational AI market Breakdown, by Type
11.1.1.6.3 South Korea: Conversational AI market Breakdown, by Deployment Type
11.1.1.6.4 South Korea: Conversational AI market Breakdown, by Industry
11.1.1.7 Rest of APAC: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.7.1 Rest of APAC: Conversational AI market Breakdown, by Component
11.1.1.7.2 Rest of APAC: Conversational AI market Breakdown, by Type
11.1.1.7.3 Rest of APAC: Conversational AI market Breakdown, by Deployment Type
11.1.1.7.4 Rest of APAC: Conversational AI market Breakdown, by Industry
12. Competitive Landscape
12.1 Heat Map Analysis by Key Players
12.2 Company Positioning & Concentration
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
14. Company Profiles
14.1 Amazon.com Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 International Business Machines Corp
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Alphabet Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Oracle Corp
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 SAP SE
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Microsoft Corp
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Cognigy GmbH
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Kore.ai Inc.
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
15. Appendix
15.1 About The Insight Partners
15.2 Word Index
List of Tables
Table 1. Asia Pacific Conversational AI market Segmentation
Table 2. Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Table 3. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 4. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 5. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 6. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 7. Asia Pacific: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Country
Table 8. Australia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 9. Australia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 10. Australia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 11. Australia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 12. China: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 13. China: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 14. China: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 15. China: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 16. India: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 17. India: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 18. India: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 19. India: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 20. Japan: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 21. Japan: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 22. Japan: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 23. Japan: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 24. South Korea: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 25. South Korea: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 26. South Korea: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 27. South Korea: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 28. Rest of APAC: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 29. Rest of APAC: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 30. Rest of APAC: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 31. Rest of APAC: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 32. Heat Map Analysis by Key Players
Table 33. List of Abbreviation
List of Figures
Figure 1. Asia Pacific Conversational AI market Segmentation, by Country
Figure 2. Ecosystem Analysis: Conversational AI Market
Figure 3. Conversational AI market – Key Market Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Conversational AI market Revenue (US$ Million), 2021–2031
Figure 6. Conversational AI market Share (%) – by Component (2023 and 2031)
Figure 7. Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 8. Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 9. Conversational AI market Share (%) – by Type (2023 and 2031)
Figure 10. Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 11. Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 12. Conversational AI market Share (%) – by Deployment Type (2023 and 2031)
Figure 13. On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 14. Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 15. Conversational AI market Share (%) – by Industry (2023 and 2031)
Figure 16. Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 17. Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 18. Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 19. BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 20. IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 21. Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 22. Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 23. Asia Pacific Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)
Figure 24. Asia Pacific: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 25. Australia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 26. China: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 27. India: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 28. Japan: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 29. South Korea: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 30. Rest of APAC: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 31. Company Positioning & Concentration
- Alphabet Inc
- Amazon.com Inc.
- Cognigy GmbH
- International Business Machines Corp
- Kore.ai Inc.
- Microsoft Corp
- Oracle Corp
- SAP SE
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the Asia Pacific conversational AI market.
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