2031년까지 북미 대화형 AI 시장 전망 – 지역 분석 – 구성 요소(플랫폼 및 서비스), 유형(채팅봇 및 지능형 가상 비서), 배포 유형(온프레미스 및 클라우드), 산업(소매 및 전자 상거래, 의료 및 생명 과학, 여행 및 호스피탈리티, BFSI, IT 및 통신, 미디어 및 엔터테인먼트, 기타)별
성장하는 전자상거래 부문이 북미 대화형 AI 시장을 활성화합니다
COVID-19 팬데믹 이후 전 세계적으로 온라인 쇼핑이 급증했습니다. 국제항공운송협회(IATA)에 따르면 2021년에 21억 4천만 명(즉, 전 세계 인구의 약 27.6%)이 온라인 포털에서 제품을 구매했습니다. 2021년에 이 나라는 전자상거래 부문을 통해 약 1조 5,000억 달러의 수익을 창출하여 세계에서 가장 큰 전자상거래 시장이 되었습니다. 온라인 쇼핑에 대한 수요가 증가함에 따라 대화형 상거래에 대한 수요가 증가하고 있습니다. 지능형 AI 기반 쇼핑 봇은 고객과 상호 작용하고, 개인화된 안내를 제공하고, 판매를 더욱 촉진함으로써 전자상거래 산업에 혁명을 일으키고 있습니다. 또한, 머신 러닝과 자연어 처리를 활용하여 대화형 AI는 의미 있는 대화를 나누고, 고객 요구를 이해하고, 실시간으로 리드를 육성하는 데 도움이 됩니다. 따라서 성장하는 전자상거래 부문은 대화형 AI 시장 성장을 촉진합니다.
북미 대화형 AI 시장 개요
북미 대화형 AI 시장은 미국, 캐나다, 멕시코로 세분화되었습니다. 선도적인 기술 거대 기업이 AI 기반 솔루션 및 서비스의 연구 개발에 상당한 투자를 함으로써 미국에서 지속적인 혁신적 개발이 촉진되었습니다. 또한, 미국에서 스마트폰 기기의 높은 보급률은 미국 대화형 AI 시장 성장을 촉진합니다. GSMA(Global System for Mobile Communications Association)에 따르면, 2022년 미국의 스마트폰 채택률은 84%였으며 2031년까지 89%로 증가할 것으로 예상됩니다. 또한 운영 비용 증가 없이 우수한 고객 경험, 불만 처리, 기술 지원 및 고객 참여에 대한 수요가 증가하면서 시장 성장이 촉진됩니다. 그 결과, 시장 참여자들은 광범위한 최종 사용자 산업을 위해 끊임없이 수많은 혁신적이고 대화형 챗봇 기반 솔루션을 개발하고 있으며, 이는 미국 대화형 AI 시장의 성장을 촉진합니다.
북미 대화형 AI 시장 수익 및 2031년 예측(백만 달러)
북미 대화형 AI 시장 세분화
북미 대화형 AI 시장은 구성 요소, 유형, 배포 유형, 산업 및 국가로 분류됩니다.
구성 요소를 기준으로 북미 대화형 AI 시장은 플랫폼과 서비스로 세분화됩니다. 플랫폼 세그먼트는 2023년 북미 대화형 AI 시장 점유율에서 더 큰 비중을 차지했습니다.
유형별로 북미 대화형 AI 시장은 챗봇과 지능형 가상 비서로 나뉩니다. 챗봇 세그먼트는 2023년 북미 대화형 AI 시장에서 더 큰 비중을 차지했습니다.
배포 유형 측면에서 북미 대화형 AI 시장은 온프레미스와 클라우드로 나뉩니다. 온프레미스 세그먼트는 2023년 북미 대화형 AI 시장에서 더 큰 비중을 차지했습니다.
산업별로 북미 대화형 AI 시장은 소매 및 전자상거래, 의료 및 생명 과학, 여행 및 호스피탈리티, BFSI, IT 및 통신, 미디어 및 엔터테인먼트, 기타로 세분화됩니다. 소매 및 전자상거래 세그먼트는 2023년 북미 대화형 AI 시장 점유율에서 가장 큰 비중을 차지했습니다.
국가별로 북미 대화형 AI 시장은 미국, 캐나다, 멕시코로 세분화됩니다. 미국은 2023년에 북미 대화형 AI 시장 점유율을 장악했습니다.
Alphabet Inc; Amazon.com Inc.; Artificial Solutions International AB; Cognigy GmbH; International Business Machines Corp; Kore.ai Inc.; Microsoft Corp; Oracle Corp; Rasa Technologies Inc; SAP SE는 북미 대화형 AI 시장에서 활동하는 주요 기업 중 일부입니다.
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. North America Conversational AI market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 List of Vendors in Value Chain
5. North America Conversational AI market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing E-Commerce Sector
5.1.2 Increasing Demand for Chatbot Solutions
5.2 Market Restraints
5.2.1 Rising Privacy Concerns
5.3 Market Opportunities
5.3.1 Rising Demand for Conversational AI in Healthcare Sector
5.3.2 Emergence of Generative AI
5.4 Market Trends
5.4.1 Growing Adoption of Conversational AI in Gaming Industry
5.5 Impact of Drivers and Restraints:
6. Conversational AI market – North America Analysis
6.1 North America Conversational AI Market Overview
6.2 Conversational AI market Revenue (US$ Million), 2021–2031
6.3 Conversational AI market Forecast Analysis
7. North America Conversational AI market Analysis – by Component
7.1 Platform
7.1.1 Overview
7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
7.2 Service
7.2.1 Overview
7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8. North America Conversational AI market Analysis – by Type
8.1 Chatbots
8.1.1 Overview
8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8.2 Intelligent Virtual Assistants
8.2.1 Overview
8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9. North America Conversational AI market Analysis – by Deployment Type
9.1 On-Premise
9.1.1 Overview
9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9.2 Cloud
9.2.1 Overview
9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10. North America Conversational AI market Analysis – by Industry
10.1 Retail and E-commerce
10.1.1 Overview
10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.2 Healthcare and Life Sciences
10.2.1 Overview
10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.3 Travel and Hospitality
10.3.1 Overview
10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.5 IT and Telecom
10.5.1 Overview
10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.6 Media and Entertainment
10.6.1 Overview
10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11. North America Conversational AI market – Country Analysis
11.1 North America
11.1.1 North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
11.1.1.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.1.1.2 United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.2.1 United States: Conversational AI market Breakdown, by Component
11.1.1.2.2 United States: Conversational AI market Breakdown, by Type
11.1.1.2.3 United States: Conversational AI market Breakdown, by Deployment Type
11.1.1.2.4 United States: Conversational AI market Breakdown, by Industry
11.1.1.3 Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.3.1 Canada: Conversational AI market Breakdown, by Component
11.1.1.3.2 Canada: Conversational AI market Breakdown, by Type
11.1.1.3.3 Canada: Conversational AI market Breakdown, by Deployment Type
11.1.1.3.4 Canada: Conversational AI market Breakdown, by Industry
11.1.1.4 Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.4.1 Mexico: Conversational AI market Breakdown, by Component
11.1.1.4.2 Mexico: Conversational AI market Breakdown, by Type
11.1.1.4.3 Mexico: Conversational AI market Breakdown, by Deployment Type
11.1.1.4.4 Mexico: Conversational AI market Breakdown, by Industry
12. Competitive Landscape
12.1 Heat Map Analysis by Key Players
12.2 Company Positioning & Concentration
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
14. Company Profiles
14.1 Amazon.com Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 International Business Machines Corp
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Alphabet Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Oracle Corp
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 SAP SE
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Microsoft Corp
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Artificial Solutions International AB
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Cognigy GmbH
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Kore.ai Inc.
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Rasa Technologies Inc
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About The Insight Partners
15.2 Word Index
List of Tables
Table 1. North America Conversational AI market Segmentation
Table 2. Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Table 3. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 4. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 5. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 6. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 7. North America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Country
Table 8. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 9. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 10. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 11. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 12. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 13. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 14. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 15. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 16. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 17. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 18. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 19. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 20. Heat Map Analysis by Key Players
Table 21. List of Abbreviation
List of Figures
Figure 1. North America Conversational AI market Segmentation, by Country
Figure 2. Ecosystem Analysis: Conversational AI Market
Figure 3. Conversational AI market – Key Market Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Conversational AI market Revenue (US$ Million), 2021–2031
Figure 6. Conversational AI market Share (%) – by Component (2023 and 2031)
Figure 7. Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 8. Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 9. Conversational AI market Share (%) – by Type (2023 and 2031)
Figure 10. Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 11. Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 12. Conversational AI market Share (%) – by Deployment Type (2023 and 2031)
Figure 13. On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 14. Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 15. Conversational AI market Share (%) – by Industry (2023 and 2031)
Figure 16. Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 17. Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 18. Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 19. BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 20. IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 21. Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 22. Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 23. North America Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)
Figure 24. North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 25. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 26. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 27. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 28. Company Positioning & Concentration
- Alphabet Inc
- Amazon.com Inc.
- Artificial Solutions International AB
- Cognigy GmbH
- International Business Machines Corp
- Kore.ai Inc.
- Microsoft Corp
- Oracle Corp
- Rasa Technologies Inc
- SAP SE
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the North America conversational AI market.
- Highlights key business priorities to assist companies to realign their business strategies.
- The key findings and recommendations highlight crucial progressive industry trends in the North America conversational AI market, thereby allowing players across the value chain to develop effective long-term strategies.
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
- Scrutinize in-depth North America market trends and outlook coupled with the factors driving the North America conversational AI market, as well as those hindering it.
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution.