2031년까지의 유럽 대화형 AI 시장 전망 – 지역 분석 – 구성 요소(플랫폼 및 서비스), 유형(채팅봇 및 지능형 가상 비서), 배포 유형(온프레미스 및 클라우드), 산업(소매 및 전자 상거래, 의료 및 생명 과학, 여행 및 호스피탈리티, BFSI, IT 및 통신, 미디어 및 엔터테인먼트, 기타)별
채팅봇 솔루션에 대한 수요 증가로 유럽 대화형 AI 시장이 활성화됨
채팅봇은 수천 건의 상호작용을 한 번에 관리하여 24시간 고객 서비스를 제공할 수 있습니다. 이를 통해 고객 서비스 담당자는 소비자가 장시간 줄을 서서 기다리는 대신 복잡한 사례에 집중할 수 있습니다. 소셜 미디어의 부상과 전 세계적으로 디지털화가 확대됨에 따라 사람들은 이 매체를 통해 기업에 문제를 표현하고 싶어합니다. 그 결과, 채팅봇은 최고 기업의 CRM 운영에 필수적인 측면이 되고 있습니다. 고객 서비스 자동화는 채팅봇을 소셜 네트워크와 통합하여 달성됩니다. 채팅봇은 인간 고객 서비스 담당자 대신 지능적인 응답을 제공합니다. 또한, 고객의 선호도와 구매 행동에 대한 귀중한 정보를 추출하여 더 나은 서비스를 제공할 수 있습니다. 나아가, 소비자들은 쇼핑하는 동안 시간을 절약하는 데 더 관심이 있습니다. 그들은 스마트폰을 사용하여 제품을 조사하고 구매하는 것을 선호합니다. 예를 들어, Amazon Echo 고객은 음성 명령을 사용하여 제품을 쇼핑할 수 있습니다. 더욱이, 소비자들은 인터넷에서 중요한 정보를 찾으려고 할 때 종종 어려움에 직면합니다. 이는 그들이 가끔 검색할 적절한 용어를 찾을 수 없기 때문입니다. 챗봇은 사용자와 소통하여 적절한 정보를 빠르게 제공할 수 있습니다. 챗봇은 비즈니스 효율성을 높이는 데 도움이 되므로 전 세계적으로 수요가 증가하고 있으며, 이는 대화형 AI 시장 성장을 촉진합니다.
유럽 대화형 AI 시장 개요
독일의 핀테크 시장이 상당히 확대되고 있습니다. ITA에 따르면, 독일은 EU에서 가장 큰 핀테크 시장을 보유하고 있으며 전 세계적으로 4위를 차지하고 있습니다. 이 나라는 이미 필요한 디지털 인프라와 강력한 소비자 기반을 갖추고 있습니다. 독일은 아직 모바일 결제 총액 면에서 영국을 앞지르지 못했지만 모바일 결제 도입의 예상 연평균 성장률(CAGR)은 현재 43.8%인 반면 영국의 19.5%에 비해 높습니다. 또한 이 나라에는 N26, Fidor Bank, SolarisBank, Auxmoney를 포함한 다양한 핀테크 기업이 활동하고 있습니다. 또한 많은 핀테크 기업이 온라인 뱅킹을 제공합니다. 예를 들어 Solarisbank는 금융 기관을 위한 인프라 서비스 외에도 디지털 뱅킹 서비스를 제공합니다. 또한 N26, Fidor Bank, Monzo, Revolut은 독일에서 디지털 뱅킹 서비스를 제공하는 핀테크 기업입니다. Deutsche Bank는 광범위한 온라인 뱅킹 서비스를 제공합니다. 따라서 은행 부문의 디지털화가 확대됨에 따라 이 기술이 향상된 고객 경험을 제공하는 데 도움이 되므로 이 나라에서 대화형 AI 도입이 촉진되고 있습니다.
유럽 대화형 AI 시장 수익 및 2031년 예측(백만 달러)
유럽 대화형 AI 시장 세분화
유럽 대화형 AI 시장은 구성 요소, 유형, 배포 유형, 산업 및 국가로 분류됩니다.
구성 요소를 기준으로 유럽 대화형 AI 시장은 플랫폼과 서비스로 나뉩니다. 플랫폼 세그먼트는 2023년 유럽 대화형 AI 시장 점유율에서 더 큰 점유율을 차지했습니다.
유형별로 유럽 대화형 AI 시장은 챗봇과 지능형 가상 비서로 나뉩니다. 챗봇 세그먼트는 2023년 유럽 대화형 AI 시장에서 더 큰 점유율을 차지했습니다.
배포 유형 측면에서 유럽 대화형 AI 시장은 온프레미스와 클라우드로 나뉩니다. 온프레미스 세그먼트는 2023년 유럽 대화형 AI 시장에서 더 큰 점유율을 차지했습니다.
산업을 기준으로 유럽 대화형 AI 시장은 소매 및 전자 상거래, 의료 및 생명 과학, 여행 및 호텔, BFSI, IT 및 통신, 미디어 및 엔터테인먼트 등으로 세분화됩니다. 소매 및 전자 상거래 세그먼트는 2023년 유럽 대화형 AI 시장 점유율에서 가장 큰 점유율을 차지했습니다.
국가별로 유럽 대화형 AI 시장은 프랑스, 독일, 영국, 이탈리아, 러시아 및 기타 유럽으로 세분화됩니다. 독일은 2023년 유럽 대화형 AI 시장 점유율을 지배했습니다.
Alphabet Inc; Amazon.com Inc.; Artificial Solutions International AB; Cognigy GmbH; International Business Machines Corp; Kore.ai Inc.; Microsoft Corp; Oracle Corp; Rasa Technologies Inc; SAP SE는 유럽 대화형 AI 시장에서 운영되는 일부 선도 기업입니다.
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. Europe Conversational AI market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 List of Vendors in Value Chain
5. Europe Conversational AI market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing E-Commerce Sector
5.1.2 Increasing Demand for Chatbot Solutions
5.2 Market Restraints
5.2.1 Rising Privacy Concerns
5.3 Market Opportunities
5.3.1 Rising Demand for Conversational AI in Healthcare Sector
5.3.2 Emergence of Generative AI
5.4 Market Trends
5.4.1 Growing Adoption of Conversational AI in Gaming Industry
5.5 Impact of Drivers and Restraints:
6. Conversational AI market – Europe Analysis
6.1 Europe Conversational AI Market Overview
6.2 Conversational AI market Revenue (US$ Million), 2021–2031
6.3 Conversational AI market Forecast Analysis
7. Europe Conversational AI market Analysis – by Component
7.1 Platform
7.1.1 Overview
7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
7.2 Service
7.2.1 Overview
7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8. Europe Conversational AI market Analysis – by Type
8.1 Chatbots
8.1.1 Overview
8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8.2 Intelligent Virtual Assistants
8.2.1 Overview
8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9. Europe Conversational AI market Analysis – by Deployment Type
9.1 On-Premise
9.1.1 Overview
9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9.2 Cloud
9.2.1 Overview
9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10. Europe Conversational AI market Analysis – by Industry
10.1 Retail and E-commerce
10.1.1 Overview
10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.2 Healthcare and Life Sciences
10.2.1 Overview
10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.3 Travel and Hospitality
10.3.1 Overview
10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.5 IT and Telecom
10.5.1 Overview
10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.6 Media and Entertainment
10.6.1 Overview
10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11. Europe Conversational AI market – Country Analysis
11.1 Europe
11.1.1 Europe: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
11.1.1.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Country
11.1.1.2 France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.2.1 France: Conversational AI market Breakdown, by Component
11.1.1.2.2 France: Conversational AI market Breakdown, by Type
11.1.1.2.3 France: Conversational AI market Breakdown, by Deployment Type
11.1.1.2.4 France: Conversational AI market Breakdown, by Industry
11.1.1.3 Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.3.1 Germany: Conversational AI market Breakdown, by Component
11.1.1.3.2 Germany: Conversational AI market Breakdown, by Type
11.1.1.3.3 Germany: Conversational AI market Breakdown, by Deployment Type
11.1.1.3.4 Germany: Conversational AI market Breakdown, by Industry
11.1.1.4 United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.4.1 United Kingdom: Conversational AI market Breakdown, by Component
11.1.1.4.2 United Kingdom: Conversational AI market Breakdown, by Type
11.1.1.4.3 United Kingdom: Conversational AI market Breakdown, by Deployment Type
11.1.1.4.4 United Kingdom: Conversational AI market Breakdown, by Industry
11.1.1.5 Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.5.1 Italy: Conversational AI market Breakdown, by Component
11.1.1.5.2 Italy: Conversational AI market Breakdown, by Type
11.1.1.5.3 Italy: Conversational AI market Breakdown, by Deployment Type
11.1.1.5.4 Italy: Conversational AI market Breakdown, by Industry
11.1.1.6 Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.6.1 Russia: Conversational AI market Breakdown, by Component
11.1.1.6.2 Russia: Conversational AI market Breakdown, by Type
11.1.1.6.3 Russia: Conversational AI market Breakdown, by Deployment Type
11.1.1.6.4 Russia: Conversational AI market Breakdown, by Industry
11.1.1.7 Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.7.1 Rest of Europe: Conversational AI market Breakdown, by Component
11.1.1.7.2 Rest of Europe: Conversational AI market Breakdown, by Type
11.1.1.7.3 Rest of Europe: Conversational AI market Breakdown, by Deployment Type
11.1.1.7.4 Rest of Europe: Conversational AI market Breakdown, by Industry
12. Competitive Landscape
12.1 Heat Map Analysis by Key Players
12.2 Company Positioning & Concentration
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
14. Company Profiles
14.1 Amazon.com Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 International Business Machines Corp
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Alphabet Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Oracle Corp
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 SAP SE
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Microsoft Corp
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Artificial Solutions International AB
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Cognigy GmbH
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Kore.ai Inc.
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Rasa Technologies Inc
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About The Insight Partners
15.2 Word Index
List of Tables
Table 1. Conversational AI market Segmentation
Table 2. Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Table 3. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 4. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 5. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 6. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 7. Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Country
Table 8. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 9. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 10. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 11. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 12. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 13. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 14. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 15. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 16. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 17. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 18. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 19. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 20. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 21. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 22. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 23. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 24. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 25. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 26. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 27. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 28. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 29. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 30. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 31. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 32. Heat Map Analysis by Key Players
Table 33. List of Abbreviation
List of Figures
Figure 1. Conversational AI market Segmentation, by Country
Figure 2. Ecosystem Analysis: Conversational AI Market
Figure 3. Conversational AI market – Key Market Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Conversational AI market Revenue (US$ Million), 2021–2031
Figure 6. Conversational AI market Share (%) – by Component (2023 and 2031)
Figure 7. Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 8. Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 9. Conversational AI market Share (%) – by Type (2023 and 2031)
Figure 10. Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 11. Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 12. Conversational AI market Share (%) – by Deployment Type (2023 and 2031)
Figure 13. On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 14. Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 15. Conversational AI market Share (%) – by Industry (2023 and 2031)
Figure 16. Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 17. Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 18. Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 19. BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 20. IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 21. Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 22. Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 23. Europe Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)
Figure 24. Europe: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 25. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 26. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 27. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 28. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 29. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 30. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 31. Company Positioning & Concentration
- Alphabet Inc
- Amazon.com Inc.
- Artificial Solutions International AB
- Cognigy GmbH
- International Business Machines Corp
- Kore.ai Inc.
- Microsoft Corp
- Oracle Corp
- Rasa Technologies Inc
- SAP SE
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the Europe conversational AI market .
- Highlights key business priorities to assist companies to realign their business strategies.
- The key findings and recommendations highlight crucial progressive industry trends in the Europe conversational AI market, thereby allowing players across the value chain to develop effective long-term strategies.
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
- Scrutinize in-depth Europe market trends and outlook coupled with the factors driving the Europe conversational AI market, as well as those hindering it.
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution.