2031 年までの北米会話型 AI 市場予測 – 地域分析 – コンポーネント (プラットフォームとサービス)、タイプ (チャットボットとインテリジェント仮想アシスタント)、導入タイプ (オンプレミスとクラウド)、業界 (小売および電子商取引、ヘルスケアおよびライフサイエンス、旅行およびホスピタリティ、BFSI、IT および通信、メディアおよびエンターテイメント、その他) 別

BMIRE00031078 | Pages: 103 | Technology, Media and Telecommunications | Dec 2024 | Status: Published

北米の会話型AI市場は、2022年に32億3,560万米ドルと評価され、2031年までに144億8,137万米ドルに達すると予想されています。また、2023年から2031年にかけて20.6％のCAGRを記録すると推定されています。

成長するeコマースセクターが北米の会話型AI市場を牽引

COVID-19パンデミック以降、世界中でオンラインショッピングが急増しています。国際航空運送協会（IATA）によると、2021年には21億4,000万人（つまり、世界人口の約27.6％）がオンラインポータルから商品を購入しました。2021年、この国はeコマースセクターを通じて約1.5兆米ドルの収益を生み出し、世界最大のeコマース市場となりました。オンラインショッピングの需要の高まりにより、会話型コマースの需要が高まっています。インテリジェントな AI 搭載ショッピングボットは、顧客と対話し、パーソナライズされたガイダンスを提供し、さらに売上を伸ばすことで、e コマース業界に革命をもたらしています。また、機械学習と自然言語処理を活用することで、会話型 AI は有意義な対話を行い、顧客のニーズを理解し、リードをリアルタイムで育成するのに役立ちます。このように、成長する e コマース部門は、会話型 AI 市場の成長を促進しています。

北米会話型 AI 市場の概要

北米会話型 AI 市場は、米国、カナダ、メキシコに分割されています。大手テクノロジー企業による AI 対応ソリューションとサービスの研究開発への多額の投資により、米国では継続的な革新的開発が促進されています。また、国内でのスマートフォンデバイスの高い普及率も、米国の会話型 AI 市場の成長を促進しています。世界移動体通信協会（GSMA）によると、米国でのスマートフォンの普及率は2022年に84％で、2031年までに89％に増加すると予想されています。さらに、運用コストの増加なしに優れた顧客体験、苦情処理、技術サポート、顧客エンゲージメントを求める声が高まり、市場の成長を後押ししています。その結果、市場プレーヤーは、広大なエンドユーザー業界向けに、革新的でインタラクティブなチャットボットベースのソリューションを継続的に開発しており、これが米国の会話型AI市場の成長を牽引しています。

北米の会話型AI市場の収益と2031年までの予測（百万米ドル）

北米の会話型AI市場のセグメンテーション

北米の会話型AI市場は、コンポーネント、タイプ、展開タイプ、業界、国に分類されています。

コンポーネントに基づいて、北米の会話型AI市場は、プラットフォームとサービスに分割されています。プラットフォームセグメントは、2023年に北米の会話型AI市場シェアで大きなシェアを占めました。

タイプ別に見ると、北米の会話型AI市場はチャットボットとインテリジェント仮想アシスタントに分かれています。チャットボットセグメントは、2023年に北米の会話型AI市場で大きなシェアを占めました。

展開タイプでは、北米の会話型AI市場はオンプレミスとクラウドに分かれています。オンプレミスセグメントは、2023年に北米の会話型AI市場で大きなシェアを占めました。

業界別に見ると、北米の会話型AI市場は、小売・eコマース、ヘルスケア・ライフサイエンス、旅行・ホスピタリティ、BFSI、IT・通信、メディア・エンターテインメント、その他に分類されています。小売・eコマースセグメントは、2023年に北米の会話型AI市場シェアで最大のシェアを占めました。

国別に見ると、北米の会話型AI市場は、米国、カナダ、メキシコに分類されています。 2023 年、北米の会話型 AI 市場シェアは米国が独占しました。

北米の会話型 AI 市場で事業を展開している大手企業には、Alphabet Inc、Amazon.com Inc.、Artificial Solutions International AB、Cognigy GmbH、International Business Machines Corp、Kore.ai Inc.、Microsoft Corp、Oracle Corp、Rasa Technologies Inc、SAP SE などがあります。

1. Introduction

1.1 The Insight Partners Research Report Guidance

1.2 Market Segmentation

2. Executive Summary

2.1 Key Insights

2.2 Market Attractiveness

3. Research Methodology

3.1 Secondary Research

3.2 Primary Research

3.2.1 Hypothesis formulation:

3.2.2 Macro-economic factor analysis:

3.2.3 Developing base number:

3.2.4 Data Triangulation:

3.2.5 Country level data:

4. North America Conversational AI market Landscape

4.1 Overview

4.2 Ecosystem Analysis

4.2.1 List of Vendors in Value Chain

5. North America Conversational AI market – Key Market Dynamics

5.1 Market Drivers

5.1.1 Growing E-Commerce Sector

5.1.2 Increasing Demand for Chatbot Solutions

5.2 Market Restraints

5.2.1 Rising Privacy Concerns

5.3 Market Opportunities

5.3.1 Rising Demand for Conversational AI in Healthcare Sector

5.3.2 Emergence of Generative AI

5.4 Market Trends

5.4.1 Growing Adoption of Conversational AI in Gaming Industry

5.5 Impact of Drivers and Restraints:

6. Conversational AI market – North America Analysis

6.1 North America Conversational AI Market Overview

6.2 Conversational AI market Revenue (US$ Million), 2021–2031

6.3 Conversational AI market Forecast Analysis

7. North America Conversational AI market Analysis – by Component

7.1 Platform

7.1.1 Overview

7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

7.2 Service

7.2.1 Overview

7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

8. North America Conversational AI market Analysis – by Type

8.1 Chatbots

8.1.1 Overview

8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

8.2 Intelligent Virtual Assistants

8.2.1 Overview

8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

9. North America Conversational AI market Analysis – by Deployment Type

9.1 On-Premise

9.1.1 Overview

9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

9.2 Cloud

9.2.1 Overview

9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10. North America Conversational AI market Analysis – by Industry

10.1 Retail and E-commerce

10.1.1 Overview

10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.2 Healthcare and Life Sciences

10.2.1 Overview

10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.3 Travel and Hospitality

10.3.1 Overview

10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.4 BFSI

10.4.1 Overview

10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.5 IT and Telecom

10.5.1 Overview

10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.6 Media and Entertainment

10.6.1 Overview

10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.7 Others

10.7.1 Overview

10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

11. North America Conversational AI market – Country Analysis

11.1 North America

11.1.1 North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)

11.1.1.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Country

11.1.1.2 United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

11.1.1.2.1 United States: Conversational AI market Breakdown, by Component

11.1.1.2.2 United States: Conversational AI market Breakdown, by Type

11.1.1.2.3 United States: Conversational AI market Breakdown, by Deployment Type

11.1.1.2.4 United States: Conversational AI market Breakdown, by Industry

11.1.1.3 Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

11.1.1.3.1 Canada: Conversational AI market Breakdown, by Component

11.1.1.3.2 Canada: Conversational AI market Breakdown, by Type

11.1.1.3.3 Canada: Conversational AI market Breakdown, by Deployment Type

11.1.1.3.4 Canada: Conversational AI market Breakdown, by Industry

11.1.1.4 Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

11.1.1.4.1 Mexico: Conversational AI market Breakdown, by Component

11.1.1.4.2 Mexico: Conversational AI market Breakdown, by Type

11.1.1.4.3 Mexico: Conversational AI market Breakdown, by Deployment Type

11.1.1.4.4 Mexico: Conversational AI market Breakdown, by Industry

12. Competitive Landscape

12.1 Heat Map Analysis by Key Players

12.2 Company Positioning & Concentration

13. Industry Landscape

13.1 Overview

13.2 Market Initiative

13.3 Product Development

14. Company Profiles

14.1 Amazon.com Inc

14.1.1 Key Facts

14.1.2 Business Description

14.1.3 Products and Services

14.1.4 Financial Overview

14.1.5 SWOT Analysis

14.1.6 Key Developments

14.2 International Business Machines Corp

14.2.1 Key Facts

14.2.2 Business Description

14.2.3 Products and Services

14.2.4 Financial Overview

14.2.5 SWOT Analysis

14.2.6 Key Developments

14.3 Alphabet Inc

14.3.1 Key Facts

14.3.2 Business Description

14.3.3 Products and Services

14.3.4 Financial Overview

14.3.5 SWOT Analysis

14.3.6 Key Developments

14.4 Oracle Corp

14.4.1 Key Facts

14.4.2 Business Description

14.4.3 Products and Services

14.4.4 Financial Overview

14.4.5 SWOT Analysis

14.4.6 Key Developments

14.5 SAP SE

14.5.1 Key Facts

14.5.2 Business Description

14.5.3 Products and Services

14.5.4 Financial Overview

14.5.5 SWOT Analysis

14.5.6 Key Developments

14.6 Microsoft Corp

14.6.1 Key Facts

14.6.2 Business Description

14.6.3 Products and Services

14.6.4 Financial Overview

14.6.5 SWOT Analysis

14.6.6 Key Developments

14.7 Artificial Solutions International AB

14.7.1 Key Facts

14.7.2 Business Description

14.7.3 Products and Services

14.7.4 Financial Overview

14.7.5 SWOT Analysis

14.7.6 Key Developments

14.8 Cognigy GmbH

14.8.1 Key Facts

14.8.2 Business Description

14.8.3 Products and Services

14.8.4 Financial Overview

14.8.5 SWOT Analysis

14.8.6 Key Developments

14.9 Kore.ai Inc.

14.9.1 Key Facts

14.9.2 Business Description

14.9.3 Products and Services

14.9.4 Financial Overview

14.9.5 SWOT Analysis

14.9.6 Key Developments

14.10 Rasa Technologies Inc

14.10.1 Key Facts

14.10.2 Business Description

14.10.3 Products and Services

14.10.4 Financial Overview

14.10.5 SWOT Analysis

14.10.6 Key Developments

15. Appendix

15.1 About The Insight Partners

15.2 Word Index

List of Tables

Table 1. North America Conversational AI market Segmentation

Table 2. Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Table 3. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component

Table 4. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type

Table 5. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type

Table 6. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry

Table 7. North America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Country

Table 8. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component

Table 9. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type

Table 10. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type

Table 11. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry

Table 12. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component

Table 13. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type

Table 14. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type

Table 15. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry

Table 16. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component

Table 17. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type

Table 18. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type

Table 19. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry

Table 20. Heat Map Analysis by Key Players

Table 21. List of Abbreviation

List of Figures

Figure 1. North America Conversational AI market Segmentation, by Country

Figure 2. Ecosystem Analysis: Conversational AI Market

Figure 3. Conversational AI market – Key Market Dynamics

Figure 4. Impact Analysis of Drivers and Restraints

Figure 5. Conversational AI market Revenue (US$ Million), 2021–2031

Figure 6. Conversational AI market Share (%) – by Component (2023 and 2031)

Figure 7. Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 8. Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 9. Conversational AI market Share (%) – by Type (2023 and 2031)

Figure 10. Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 11. Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 12. Conversational AI market Share (%) – by Deployment Type (2023 and 2031)

Figure 13. On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 14. Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 15. Conversational AI market Share (%) – by Industry (2023 and 2031)

Figure 16. Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 17. Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 18. Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 19. BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 20. IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 21. Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 22. Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 23. North America Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)

Figure 24. North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)

Figure 25. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 26. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 27. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 28. Company Positioning & Concentration

Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the North America conversational AI market.
Highlights key business priorities to assist companies to realign their business strategies.
The key findings and recommendations highlight crucial progressive industry trends in the North America conversational AI market, thereby allowing players across the value chain to develop effective long-term strategies.
Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
Scrutinize in-depth North America market trends and outlook coupled with the factors driving the North America conversational AI market, as well as those hindering it.
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution.

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