Prévisions du marché de l’IA conversationnelle en Amérique du Nord jusqu’en 2031 – Analyse régionale – par composant (plateforme et service), type (chatbots et assistants virtuels intelligents), type de déploiement (sur site et cloud) et secteur (vente au détail et commerce électronique, santé et sciences de la vie, voyages et hôtellerie, BFSI, informatique et télécommunications, médias et divertissement, et autres)

BMIRE00031078 | Pages: 103 | Technology, Media and Telecommunications | Dec 2024 | Status: Published

Le marché nord-américain de l\'IA conversationnelle était évalué à 3 235,60 millions de dollars américains en 2022 et devrait atteindre 14 481,37 millions de dollars américains d\'ici 2031 ; il devrait enregistrer un TCAC de 20,6 % de 2023 à 2031.

Le secteur du commerce électronique en pleine croissance alimente le marché nord-américain de l\'IA conversationnelle

Depuis la pandémie de COVID-19, on constate une augmentation des achats en ligne dans le monde entier. Selon l\'Association du transport aérien international (IATA), en 2021, 2,14 milliards de personnes (soit environ 27,6 % de la population mondiale) ont acheté des produits sur des portails en ligne. En 2021, le pays a généré environ 1 500 milliards de dollars américains de revenus grâce au secteur du commerce électronique, devenant ainsi le plus grand marché du commerce électronique au monde. La demande croissante d\'achats en ligne augmente la demande de commerce conversationnel. Les robots d\'achat intelligents alimentés par l\'IA révolutionnent le secteur du commerce électronique en interagissant avec leurs clients, en fournissant des conseils personnalisés et en stimulant davantage les ventes. De plus, en tirant parti de l\'apprentissage automatique et du traitement du langage naturel, l\'IA conversationnelle permet d\'engager des dialogues significatifs, de comprendre les besoins des clients et d\'entretenir des prospects en temps réel. Ainsi, le secteur croissant du commerce électronique propulse la croissance du marché de l\'IA conversationnelle.

Aperçu du marché nord-américain de l\'IA conversationnelle

Le marché nord-américain de l\'IA conversationnelle a été segmenté en États-Unis, Canada et Mexique. Les investissements substantiels des principaux géants de la technologie dans la recherche et le développement de solutions et de services basés sur l\'IA ont facilité des développements innovants continus aux États-Unis. En outre, la forte pénétration des smartphones dans le pays propulse la croissance du marché américain de l\'IA conversationnelle. Français Selon la Global System for Mobile Communications Association (GSMA), l\'adoption des smartphones aux États-Unis était de 84 % en 2022 et devrait augmenter à 89 % d\'ici 2031. En outre, la demande croissante d\'une expérience client supérieure, de réponses aux réclamations, d\'un support technique et d\'un engagement client sans augmentation des coûts opérationnels alimente la croissance du marché. En conséquence, les acteurs du marché développent en permanence de nombreuses solutions innovantes et interactives basées sur des chatbots pour leurs vastes industries d\'utilisateurs finaux, ce qui propulse la croissance du marché américain de l\'IA conversationnelle.

Chiffre d\'affaires et prévisions du marché de l\'IA conversationnelle en Amérique du Nord jusqu\'en 2031 (en millions de dollars américains)

Segmentation du marché de l\'IA conversationnelle en Amérique du Nord

Le marché nord-américain de l\'IA conversationnelle est classé en composant, type, type de déploiement, industrie et pays.

Sur la base du composant, le marché nord-américain de l\'IA conversationnelle est segmenté en plate-forme et service. Français Le segment des plateformes détenait une part plus importante du marché nord-américain de l\'IA conversationnelle en 2023.

Par type, le marché nord-américain de l\'IA conversationnelle est divisé en chatbots et assistants virtuels intelligents. Le segment des chatbots détenait une part plus importante du marché nord-américain de l\'IA conversationnelle en 2023.

En termes de type de déploiement, le marché nord-américain de l\'IA conversationnelle est divisé en sur site et en cloud. Le segment sur site détenait une part plus importante du marché nord-américain de l\'IA conversationnelle en 2023.

Sur la base du secteur, le marché nord-américain de l\'IA conversationnelle est segmenté en vente au détail et commerce électronique, soins de santé et sciences de la vie, voyages et hôtellerie, BFSI, informatique et télécommunications, médias et divertissement, et autres. Le segment de la vente au détail et du commerce électronique détenait la plus grande part du marché nord-américain de l\'IA conversationnelle en 2023.

Par pays, le marché nord-américain de l\'IA conversationnelle est segmenté en États-Unis, Canada et Mexique. Les États-Unis ont dominé la part de marché de l\'IA conversationnelle en Amérique du Nord en 2023.

Alphabet Inc ; Amazon.com Inc. ; Artificial Solutions International AB ; Cognigy GmbH ; International Business Machines Corp ; Kore.ai Inc. ; Microsoft Corp ; Oracle Corp ; Rasa Technologies Inc ; et SAP SE sont quelques-unes des principales entreprises opérant sur le marché de l\'IA conversationnelle en Amérique du Nord.

1. Introduction

1.1 The Insight Partners Research Report Guidance

1.2 Market Segmentation

2. Executive Summary

2.1 Key Insights

2.2 Market Attractiveness

3. Research Methodology

3.1 Secondary Research

3.2 Primary Research

3.2.1 Hypothesis formulation:

3.2.2 Macro-economic factor analysis:

3.2.3 Developing base number:

3.2.4 Data Triangulation:

3.2.5 Country level data:

4. North America Conversational AI market Landscape

4.1 Overview

4.2 Ecosystem Analysis

4.2.1 List of Vendors in Value Chain

5. North America Conversational AI market – Key Market Dynamics

5.1 Market Drivers

5.1.1 Growing E-Commerce Sector

5.1.2 Increasing Demand for Chatbot Solutions

5.2 Market Restraints

5.2.1 Rising Privacy Concerns

5.3 Market Opportunities

5.3.1 Rising Demand for Conversational AI in Healthcare Sector

5.3.2 Emergence of Generative AI

5.4 Market Trends

5.4.1 Growing Adoption of Conversational AI in Gaming Industry

5.5 Impact of Drivers and Restraints:

6. Conversational AI market – North America Analysis

6.1 North America Conversational AI Market Overview

6.2 Conversational AI market Revenue (US$ Million), 2021–2031

6.3 Conversational AI market Forecast Analysis

7. North America Conversational AI market Analysis – by Component

7.1 Platform

7.1.1 Overview

7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

7.2 Service

7.2.1 Overview

7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

8. North America Conversational AI market Analysis – by Type

8.1 Chatbots

8.1.1 Overview

8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

8.2 Intelligent Virtual Assistants

8.2.1 Overview

8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

9. North America Conversational AI market Analysis – by Deployment Type

9.1 On-Premise

9.1.1 Overview

9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

9.2 Cloud

9.2.1 Overview

9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10. North America Conversational AI market Analysis – by Industry

10.1 Retail and E-commerce

10.1.1 Overview

10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.2 Healthcare and Life Sciences

10.2.1 Overview

10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.3 Travel and Hospitality

10.3.1 Overview

10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.4 BFSI

10.4.1 Overview

10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.5 IT and Telecom

10.5.1 Overview

10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.6 Media and Entertainment

10.6.1 Overview

10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

10.7 Others

10.7.1 Overview

10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

11. North America Conversational AI market – Country Analysis

11.1 North America

11.1.1 North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)

11.1.1.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Country

11.1.1.2 United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

11.1.1.2.1 United States: Conversational AI market Breakdown, by Component

11.1.1.2.2 United States: Conversational AI market Breakdown, by Type

11.1.1.2.3 United States: Conversational AI market Breakdown, by Deployment Type

11.1.1.2.4 United States: Conversational AI market Breakdown, by Industry

11.1.1.3 Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

11.1.1.3.1 Canada: Conversational AI market Breakdown, by Component

11.1.1.3.2 Canada: Conversational AI market Breakdown, by Type

11.1.1.3.3 Canada: Conversational AI market Breakdown, by Deployment Type

11.1.1.3.4 Canada: Conversational AI market Breakdown, by Industry

11.1.1.4 Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

11.1.1.4.1 Mexico: Conversational AI market Breakdown, by Component

11.1.1.4.2 Mexico: Conversational AI market Breakdown, by Type

11.1.1.4.3 Mexico: Conversational AI market Breakdown, by Deployment Type

11.1.1.4.4 Mexico: Conversational AI market Breakdown, by Industry

12. Competitive Landscape

12.1 Heat Map Analysis by Key Players

12.2 Company Positioning & Concentration

13. Industry Landscape

13.1 Overview

13.2 Market Initiative

13.3 Product Development

14. Company Profiles

14.1 Amazon.com Inc

14.1.1 Key Facts

14.1.2 Business Description

14.1.3 Products and Services

14.1.4 Financial Overview

14.1.5 SWOT Analysis

14.1.6 Key Developments

14.2 International Business Machines Corp

14.2.1 Key Facts

14.2.2 Business Description

14.2.3 Products and Services

14.2.4 Financial Overview

14.2.5 SWOT Analysis

14.2.6 Key Developments

14.3 Alphabet Inc

14.3.1 Key Facts

14.3.2 Business Description

14.3.3 Products and Services

14.3.4 Financial Overview

14.3.5 SWOT Analysis

14.3.6 Key Developments

14.4 Oracle Corp

14.4.1 Key Facts

14.4.2 Business Description

14.4.3 Products and Services

14.4.4 Financial Overview

14.4.5 SWOT Analysis

14.4.6 Key Developments

14.5 SAP SE

14.5.1 Key Facts

14.5.2 Business Description

14.5.3 Products and Services

14.5.4 Financial Overview

14.5.5 SWOT Analysis

14.5.6 Key Developments

14.6 Microsoft Corp

14.6.1 Key Facts

14.6.2 Business Description

14.6.3 Products and Services

14.6.4 Financial Overview

14.6.5 SWOT Analysis

14.6.6 Key Developments

14.7 Artificial Solutions International AB

14.7.1 Key Facts

14.7.2 Business Description

14.7.3 Products and Services

14.7.4 Financial Overview

14.7.5 SWOT Analysis

14.7.6 Key Developments

14.8 Cognigy GmbH

14.8.1 Key Facts

14.8.2 Business Description

14.8.3 Products and Services

14.8.4 Financial Overview

14.8.5 SWOT Analysis

14.8.6 Key Developments

14.9 Kore.ai Inc.

14.9.1 Key Facts

14.9.2 Business Description

14.9.3 Products and Services

14.9.4 Financial Overview

14.9.5 SWOT Analysis

14.9.6 Key Developments

14.10 Rasa Technologies Inc

14.10.1 Key Facts

14.10.2 Business Description

14.10.3 Products and Services

14.10.4 Financial Overview

14.10.5 SWOT Analysis

14.10.6 Key Developments

15. Appendix

15.1 About The Insight Partners

15.2 Word Index

List of Tables

Table 1. North America Conversational AI market Segmentation

Table 2. Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Table 3. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component

Table 4. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type

Table 5. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type

Table 6. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry

Table 7. North America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Country

Table 8. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component

Table 9. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type

Table 10. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type

Table 11. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry

Table 12. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component

Table 13. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type

Table 14. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type

Table 15. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry

Table 16. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component

Table 17. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type

Table 18. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type

Table 19. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry

Table 20. Heat Map Analysis by Key Players

Table 21. List of Abbreviation

List of Figures

Figure 1. North America Conversational AI market Segmentation, by Country

Figure 2. Ecosystem Analysis: Conversational AI Market

Figure 3. Conversational AI market – Key Market Dynamics

Figure 4. Impact Analysis of Drivers and Restraints

Figure 5. Conversational AI market Revenue (US$ Million), 2021–2031

Figure 6. Conversational AI market Share (%) – by Component (2023 and 2031)

Figure 7. Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 8. Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 9. Conversational AI market Share (%) – by Type (2023 and 2031)

Figure 10. Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 11. Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 12. Conversational AI market Share (%) – by Deployment Type (2023 and 2031)

Figure 13. On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 14. Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 15. Conversational AI market Share (%) – by Industry (2023 and 2031)

Figure 16. Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 17. Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 18. Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 19. BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 20. IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 21. Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 22. Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 23. North America Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)

Figure 24. North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)

Figure 25. United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 26. Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 27. Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)

Figure 28. Company Positioning & Concentration

Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the North America conversational AI market.
Highlights key business priorities to assist companies to realign their business strategies.
The key findings and recommendations highlight crucial progressive industry trends in the North America conversational AI market, thereby allowing players across the value chain to develop effective long-term strategies.
Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
Scrutinize in-depth North America market trends and outlook coupled with the factors driving the North America conversational AI market, as well as those hindering it.
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution.

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