Prévisions du marché européen de l\'IA conversationnelle jusqu\'en 2031 - Analyse régionale - par composant (plateforme et service), type (chatbots et assistants virtuels intelligents), type de déploiement (sur site et cloud) et secteur (vente au détail et commerce électronique, santé et sciences de la vie, voyages et hôtellerie, BFSI, informatique et télécommunications, médias et divertissement, et autres)
La demande croissante de solutions de chatbot stimule le marché européen de l\'IA conversationnelle
Les chatbots peuvent fournir un service client 24 heures sur 24 en gérant des milliers d\'interactions à la fois. Cela permet aux représentants du service client de se concentrer sur des cas complexes plutôt que de laisser les consommateurs faire la queue pendant de longues périodes. Avec l\'essor des médias sociaux et la numérisation croissante dans le monde entier, les gens veulent souvent exprimer leurs problèmes aux entreprises via ce média. En conséquence, les chatbots deviennent un aspect essentiel des opérations CRM pour les grandes entreprises. L\'automatisation du service client est réalisée grâce à l\'intégration des chatbots aux réseaux sociaux. Un chatbot fournit des réponses intelligentes à la place des représentants du service client humain. En outre, il peut extraire des informations précieuses sur les préférences et les comportements d\'achat des clients pour mieux les servir. En outre, les consommateurs sont plus intéressés par le gain de temps lors de leurs achats. Ils préfèrent utiliser leur smartphone pour rechercher et acheter des produits. Par exemple, les clients d\'Amazon Echo peuvent utiliser des commandes vocales pour acheter des produits. De plus, les consommateurs rencontrent fréquemment des difficultés lorsqu\'ils tentent de trouver des informations cruciales sur Internet. Cela se produit parce qu\'ils sont parfois incapables de localiser le terme approprié à rechercher. Un chatbot peut rapidement fournir les informations appropriées en communiquant avec l\'utilisateur. Comme le chatbot contribue à accroître l\'efficacité des entreprises, sa demande augmente à l\'échelle mondiale, ce qui alimente la croissance du marché de l\'IA conversationnelle.
Aperçu du marché européen de l\'IA conversationnelle
Le marché de la fintech en Allemagne se développe considérablement. L\'Allemagne possède le plus grand marché de la fintech de l\'UE et se classe au quatrième rang mondial, selon l\'ITA. Le pays dispose déjà de l\'infrastructure numérique requise et d\'une solide base de consommateurs. Bien que l\'Allemagne n\'ait pas encore dépassé le Royaume-Uni en termes de paiements mobiles agrégés, son taux de croissance annuel composé (TCAC) prévu de l\'adoption des paiements mobiles est actuellement de 43,8 %, contre 19,5 % pour le Royaume-Uni. En outre, le pays compte plusieurs entreprises fintech, dont N26, Fidor Bank, SolarisBank et Auxmoney, qui sont actives. En outre, de nombreuses entreprises fintech proposent des services bancaires en ligne. Par exemple, Solarisbank propose des services bancaires numériques en plus des services d\'infrastructure pour les organisations financières. En outre, N26, Fidor Bank, Monzo et Revolut sont des entreprises fintech qui fournissent des services bancaires numériques en Allemagne. Deutsche Bank propose une vaste gamme de services bancaires en ligne. Ainsi, la numérisation croissante du secteur bancaire favorise l\'adoption de l\'IA conversationnelle dans le pays, car la technologie contribue à offrir une expérience client améliorée.
Chiffre d\'affaires et prévisions du marché européen de l\'IA conversationnelle jusqu\'en 2031 (en millions de dollars américains)
Segmentation du marché européen de l\'IA conversationnelle
Le marché européen de l\'IA conversationnelle est classé en composant, type, type de déploiement, secteur et pays.
Sur la base du composant, le marché européen de l\'IA conversationnelle est divisé en plateforme et service. Le segment plateforme détenait une part plus importante du marché européen de l\'IA conversationnelle en 2023.
Par type, le marché européen de l\'IA conversationnelle est divisé en chatbots et assistants virtuels intelligents. Le segment des chatbots détenait une part plus importante du marché européen de l\'IA conversationnelle en 2023.
En termes de type de déploiement, le marché européen de l\'IA conversationnelle est divisé en sur site et en cloud. Français Le segment sur site détenait une part plus importante du marché européen de l\'IA conversationnelle en 2023.
Sur la base du secteur, le marché européen de l\'IA conversationnelle est segmenté en vente au détail et commerce électronique, soins de santé et sciences de la vie, voyages et hôtellerie, BFSI, informatique et télécommunications, médias et divertissement, et autres. Le segment de la vente au détail et du commerce électronique détenait la plus grande part de marché de l\'IA conversationnelle en Europe en 2023.
Par pays, le marché européen de l\'IA conversationnelle est segmenté en France, Allemagne, Royaume-Uni, Italie, Russie et reste de l\'Europe. L\'Allemagne a dominé la part de marché européenne de l\'IA conversationnelle en 2023.
Alphabet Inc ; Amazon.com Inc. ; Artificial Solutions International AB ; Cognigy GmbH ; International Business Machines Corp ; Kore.ai Inc. ; Microsoft Corp ; Oracle Corp ; Rasa Technologies Inc ; et SAP SE sont quelques-unes des principales sociétés opérant sur le marché européen de l\'IA conversationnelle.
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. Europe Conversational AI market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 List of Vendors in Value Chain
5. Europe Conversational AI market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing E-Commerce Sector
5.1.2 Increasing Demand for Chatbot Solutions
5.2 Market Restraints
5.2.1 Rising Privacy Concerns
5.3 Market Opportunities
5.3.1 Rising Demand for Conversational AI in Healthcare Sector
5.3.2 Emergence of Generative AI
5.4 Market Trends
5.4.1 Growing Adoption of Conversational AI in Gaming Industry
5.5 Impact of Drivers and Restraints:
6. Conversational AI market – Europe Analysis
6.1 Europe Conversational AI Market Overview
6.2 Conversational AI market Revenue (US$ Million), 2021–2031
6.3 Conversational AI market Forecast Analysis
7. Europe Conversational AI market Analysis – by Component
7.1 Platform
7.1.1 Overview
7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
7.2 Service
7.2.1 Overview
7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8. Europe Conversational AI market Analysis – by Type
8.1 Chatbots
8.1.1 Overview
8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8.2 Intelligent Virtual Assistants
8.2.1 Overview
8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9. Europe Conversational AI market Analysis – by Deployment Type
9.1 On-Premise
9.1.1 Overview
9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9.2 Cloud
9.2.1 Overview
9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10. Europe Conversational AI market Analysis – by Industry
10.1 Retail and E-commerce
10.1.1 Overview
10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.2 Healthcare and Life Sciences
10.2.1 Overview
10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.3 Travel and Hospitality
10.3.1 Overview
10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.5 IT and Telecom
10.5.1 Overview
10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.6 Media and Entertainment
10.6.1 Overview
10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11. Europe Conversational AI market – Country Analysis
11.1 Europe
11.1.1 Europe: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
11.1.1.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Country
11.1.1.2 France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.2.1 France: Conversational AI market Breakdown, by Component
11.1.1.2.2 France: Conversational AI market Breakdown, by Type
11.1.1.2.3 France: Conversational AI market Breakdown, by Deployment Type
11.1.1.2.4 France: Conversational AI market Breakdown, by Industry
11.1.1.3 Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.3.1 Germany: Conversational AI market Breakdown, by Component
11.1.1.3.2 Germany: Conversational AI market Breakdown, by Type
11.1.1.3.3 Germany: Conversational AI market Breakdown, by Deployment Type
11.1.1.3.4 Germany: Conversational AI market Breakdown, by Industry
11.1.1.4 United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.4.1 United Kingdom: Conversational AI market Breakdown, by Component
11.1.1.4.2 United Kingdom: Conversational AI market Breakdown, by Type
11.1.1.4.3 United Kingdom: Conversational AI market Breakdown, by Deployment Type
11.1.1.4.4 United Kingdom: Conversational AI market Breakdown, by Industry
11.1.1.5 Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.5.1 Italy: Conversational AI market Breakdown, by Component
11.1.1.5.2 Italy: Conversational AI market Breakdown, by Type
11.1.1.5.3 Italy: Conversational AI market Breakdown, by Deployment Type
11.1.1.5.4 Italy: Conversational AI market Breakdown, by Industry
11.1.1.6 Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.6.1 Russia: Conversational AI market Breakdown, by Component
11.1.1.6.2 Russia: Conversational AI market Breakdown, by Type
11.1.1.6.3 Russia: Conversational AI market Breakdown, by Deployment Type
11.1.1.6.4 Russia: Conversational AI market Breakdown, by Industry
11.1.1.7 Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.7.1 Rest of Europe: Conversational AI market Breakdown, by Component
11.1.1.7.2 Rest of Europe: Conversational AI market Breakdown, by Type
11.1.1.7.3 Rest of Europe: Conversational AI market Breakdown, by Deployment Type
11.1.1.7.4 Rest of Europe: Conversational AI market Breakdown, by Industry
12. Competitive Landscape
12.1 Heat Map Analysis by Key Players
12.2 Company Positioning & Concentration
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
14. Company Profiles
14.1 Amazon.com Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 International Business Machines Corp
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Alphabet Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Oracle Corp
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 SAP SE
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Microsoft Corp
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Artificial Solutions International AB
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Cognigy GmbH
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Kore.ai Inc.
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Rasa Technologies Inc
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About The Insight Partners
15.2 Word Index
List of Tables
Table 1. Conversational AI market Segmentation
Table 2. Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Table 3. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 4. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 5. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 6. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 7. Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Country
Table 8. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 9. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 10. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 11. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 12. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 13. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 14. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 15. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 16. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 17. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 18. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 19. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 20. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 21. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 22. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 23. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 24. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 25. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 26. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 27. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 28. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 29. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 30. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 31. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 32. Heat Map Analysis by Key Players
Table 33. List of Abbreviation
List of Figures
Figure 1. Conversational AI market Segmentation, by Country
Figure 2. Ecosystem Analysis: Conversational AI Market
Figure 3. Conversational AI market – Key Market Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Conversational AI market Revenue (US$ Million), 2021–2031
Figure 6. Conversational AI market Share (%) – by Component (2023 and 2031)
Figure 7. Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 8. Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 9. Conversational AI market Share (%) – by Type (2023 and 2031)
Figure 10. Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 11. Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 12. Conversational AI market Share (%) – by Deployment Type (2023 and 2031)
Figure 13. On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 14. Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 15. Conversational AI market Share (%) – by Industry (2023 and 2031)
Figure 16. Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 17. Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 18. Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 19. BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 20. IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 21. Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 22. Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 23. Europe Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)
Figure 24. Europe: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 25. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 26. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 27. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 28. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 29. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 30. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 31. Company Positioning & Concentration
- Alphabet Inc
- Amazon.com Inc.
- Artificial Solutions International AB
- Cognigy GmbH
- International Business Machines Corp
- Kore.ai Inc.
- Microsoft Corp
- Oracle Corp
- Rasa Technologies Inc
- SAP SE
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