Pronóstico del mercado de plataformas de comunicación en la nube de América del Sur hasta 2028: impacto de COVID-19 y análisis regional por componente (solución y servicio), tamaño de la empresa (pymes y grandes empresas) e industria (BFSI, TI y telecomunicaciones, atención médica, comercio minorista, gobierno, educación , y otros)

Introducción al mercado

El mercado de plataformas de comunicación en la nube en SAM está segmentado en Brasil, Argentina y el resto de SAM. Las empresas de Brasil están adoptando servicios de nube pública y muchas buscan proveedores que les ayuden a llevar más cargas de trabajo a la nube, según un nuevo informe publicado por Information Services Group (ISG), 2019. El informe muestra que muchas empresas brasileñas están adoptando múltiples nubes, con un número creciente de opciones de servicios disponibles. Muchas empresas están buscando servicios de nube especializados, con nubes individuales utilizadas para escalar sistemas orientados al cliente, análisis de big data, aprendizaje automático y otras funciones. La automatización para orquestar arquitecturas de nube distribuidas tiene una gran demanda. De manera similar, Argentina también es uno de los países más avanzados de América del Sur en lo que respecta a la adopción de tecnologías de computación en la nube. La adopción de servicios de computación en la nube puede resultar fundamental para la economía del país: la computación en la nube permite reducir sustancialmente los costos en relación con la infraestructura de TI, brindando una ventaja competitiva a las empresas que la utilizan, especialmente las pequeñas y medianas empresas. Por lo tanto, el crecimiento de las plataformas y servicios en la nube está influyendo en el crecimiento del mercado de plataformas de comunicación en la nube.

En SAM, Brasil registró el mayor número de casos confirmados de COVID-19, seguido de Ecuador, Perú, Chile y Argentina. Los gobiernos de varios países de SAM están tomando varias iniciativas para proteger a las personas controlando la propagación del nuevo coronavirus en toda la región mediante cierres, prohibiciones comerciales y restricciones de viaje. Por lo tanto, para operar las empresas de manera adecuada en medio de la pandemia de COVID-19, las empresas están adoptando tecnologías avanzadas. Es más probable que países sudamericanos como Brasil, Chile y Uruguay magnifiquen su política de trabajo remoto para frenar la propagación del virus. Se espera que este aspecto impulse la adopción de plataformas basadas en la nube en toda la región en los próximos años.

Descripción general del mercado y Dinámica

Se espera que el mercado de plataformas de comunicación en la nube en SAM crezca de US$ 268,89 millones en 2021 a US$ 1.113,90 millones al 2028; se estima que crecerá a una tasa compuesta anual del 22,5% de 2021 a 2028. La política BYOD (traiga su propio dispositivo) que permite a los empleados usar sus dispositivos personales para fines corporativos, y esta práctica implica almacenar datos en la nube y, además, se puede ver desde cualquier lugar, en cualquier momento y sin ningún desafío. La creciente tendencia de BYOD en el sector corporativo es un facilitador clave del mercado de plataformas de comunicación en la nube en todo el mundo. La movilidad se ha señalado como una de las tres tendencias de colaboración más importantes para las pymes (pequeñas y medianas empresas): aproximadamente el 67 % de los empleados ahora manejan sus propios dispositivos en el trabajo y cerca del 39 % de las empresas adoptan un BYOD formal. política. Al permitir que los empleados; dispositivos personales con servicios en la nube, las PYMES brindan a sus empleados acceso a todo lo que necesitan para realizar sus tareas, ya sea en casa o en la oficina. Además, según el informe de Cisco Systems, Inc., el concepto BYOD mejora la productividad de los empleados; Se ha descubierto que el 36% de los usuarios son hiperproductivos. Los proveedores de plataformas de comunicación en la nube construyen continuamente infraestructura para respaldar la implementación de BYOD en el sector corporativo mediante la conexión de aplicaciones como redes sociales empresariales y portales de políticas de seguridad, muchos de los cuales conducen a servicios de movilidad gestionados (MMS).

< u>Segmentos de mercado clave

El mercado de la plataforma de comunicación en la nube SAM se segmenta en componente, tamaño de empresa, industria y país. Según los componentes, el mercado de la plataforma de comunicación en la nube SAM se segmenta en soluciones y servicios. En 2020, el segmento de soluciones representó la mayor participación en el mercado. Según el tipo de tamaño de empresa, el mercado de la plataforma de comunicación en la nube SAM se segmenta en segmentos de grandes empresas y pymes. El segmento de grandes empresas representó la mayor cuota de mercado. Según la industria, el mercado de la plataforma de comunicación en la nube SAM se segmenta en BFSI, IT & Telecomunicaciones, atención médica, comercio minorista, gobierno, educación y otros. En 2020, el segmento BFSI representó la mayor cuota de mercado. Según el país, el mercado de la plataforma de comunicación en la nube SAM está segmentado en Brasil, Argentina y el resto de SAM. Brasil tuvo la mayor participación de mercado en 2020.

Principales fuentes y empresas cotizadas

Algunas fuentes primarias y secundarias importantes hicieron referencia Para la elaboración de este informe sobre el mercado de plataformas de comunicación en la nube en SAM se encuentran los sitios web de las empresas, informes anuales, informes financieros, documentos del gobierno nacional y bases de datos estadísticas, entre otros. Las principales empresas que figuran en el informe son Avaya Inc.; Cisco Systems, Inc.; Corporación Intrado; Plivo Inc.; Telestax, Inc.; Twilio Inc; y Vonage Holdings Corp.

Informe de razones para comprar

Comprender el panorama del mercado de la plataforma de comunicación en la nube SAM e identificar los segmentos de mercado que tienen más probabilidades de garantizar un fuerte retorno.
Mantenerse a la vanguardia de la carrera al comprender el panorama competitivo en constante cambio para el mercado de plataformas de comunicación en la nube SAM.
Planifique eficientemente fusiones y adquisiciones y acuerdos de asociación en el mercado de plataformas de comunicación en la nube SAM identificando segmentos de mercado con las ventas probables más prometedoras.
Ayuda a tomar decisiones comerciales informadas a partir de un análisis perspicaz e integral del desempeño del mercado de varios segmentos del mercado de la plataforma de comunicación en la nube SAM.
Obtenga un pronóstico de ingresos de mercado para varios segmentos a partir de 2021- 2028 en la región SAM.

SAM Mercado de plataformas de comunicación en la nube Segmentación

SAM Cloud Plataforma de comunicación Mercado - Por componente

Soluciones
UCaaS
WebRTC
IVR
VoIP
API
Servicios
Capacitación y Consultoría

Soporte y mantenimiento
Servicios gestionados

Mercado de la plataforma de comunicación en la nube SAM: por Tamaño de la empresa

Pymes
Grandes empresas

< p>Mercado de la plataforma de comunicación en la nube SAM: por industria
BFSI
TI y tecnología Telecomunicaciones
Salud
Comercio
Gobierno
Educación
Otros
< p>Mercado de la plataforma de comunicación en la nube SAM: por país
Brasil
Argentina
Resto de SAM
Mercado Plataforma de comunicación en la nube SAM: perfiles de empresa
Avaya Inc.
Cisco Systems, Inc.
Intrado Corporation
Plivo Inc.
Telestax, Inc.
Twilio Inc
Vonage Holdings Corp.

TABLE OF CONTENTS
1.           Introduction
1.1         Study Scope
1.2         The Insight Partners Research Report Guidance
1.3         Market Segmentation
2.           Key Takeaways
3.           Research Methodology
3.1         Coverage
3.2         Secondary Research
3.3         Primary Research
4.           SAM Cloud Communication Platform Market Landscape
4.1         Market Overview
4.2         SAM PEST Analysis
4.3         Ecosystem Analysis
4.4         Expert Opinion
5.           SAM Cloud Communication Platform Market– Key Market Dynamics
5.1.1        Bring Your Own Device (BYOD) is Becoming Increasingly Popular
5.1.2        Cloud Communication Platform Solutions are Cheaper
5.2         Market Restraints
5.2.1        Security and Privacy Issues
5.3         Market Opportunities
5.3.1        Growth in the BPO Sector and Increasing Popularity for Cloud-Based Solutions
5.3.2        SAM Witnessing Increase in the number of Internet Users
5.4         Future Trends
5.4.1        Development Cloud-based IoT Platform
5.4.2        High Adoption of Voice Over Internet Protocol (VoIP)
5.5         Impact Analysis of Drivers and Restraints
6.           Cloud Communication Platform Market– SAM Analysis
6.1         SAM Cloud Communication Platform Market Overview
6.2         SAM Cloud Communication Platform Market–Revenue and Forecast to 2028 (US$ Million)
7.           SAM Cloud Communication Platform Market Analysis – By Component
7.1         Overview
7.2         SAM Cloud Communication Platforms Market, By Component (2020 And 2028)
7.3         Solution
7.3.1        Overview
7.3.2        Solution: Cloud Communication Platform Market Revenue and Forecast To 2028 (US$ Million)
7.3.3        Unified Communication and Collaboration (UCC/UCaaS)
7.3.3.1          Overview
7.3.3.2          Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.4        Web Real-Time Communication (WebRTC)
7.3.4.1          Overview
7.3.4.2          Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.5        Interactive Voice Response (IVR)
7.3.5.1          Overview
7.3.5.2          Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.6        Voice Over Internet Protocol (VoIP)
7.3.6.1          Overview
7.3.6.2          Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.7        Application Programming Interface (API)
7.3.7.1          Overview
7.3.7.2          API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4         Services
7.4.1        Overview
7.4.2        Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.3        Training and Consulting
7.4.3.1          Overview
7.4.3.2          Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.4        Support and Maintenance
7.4.4.1          Overview
7.4.4.2          Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.5        Managed Service
7.4.5.1          Overview
7.4.5.2          Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
8.           SAM Cloud Communication Platform Market Analysis – By Enterprise Size
8.1         Overview
8.2         SAM Cloud Communication Platform Market, By Enterprise Size (2020 And 2028)
8.3         SMEs
8.3.1        Overview
8.3.2        SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
8.4         Large Enterprise
8.4.1        Overview
8.4.2        Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.           SAM Cloud Communication Platform Market Analysis – By Industry
9.1         Overview
9.2         SAM Cloud Communication Platform Market, By Industry (2020 and 2028)
9.3         Retail
9.3.1        Overview
9.3.2        Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.4         IT & Telecom
9.4.1        Overview
9.4.2        IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.5         Healthcare
9.5.1        Overview
9.5.2        Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.6         Government
9.6.1        Overview
9.6.2        Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.7         Education
9.7.1        Overview
9.7.2        Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.8         BFSI
9.8.1        Overview
9.8.2        BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.9         Others
9.9.1        Overview
9.9.2        Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
10.        SAM Cloud Communication Platform Market – Country Analysis
10.1      Overview
10.1.1     SAM Cloud Communication Platform Market Breakdown, by Country
10.1.1.1       Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028
10.1.1.1.1       Brazil Cloud Communication Platform Market Breakdown, By Component
10.1.1.1.1.1     Brazil Cloud Communication Platform Market Breakdown, By Solution
10.1.1.1.1.2     Brazil Cloud Communication Platform Market Breakdown, By Service
10.1.1.1.2       Brazil Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.1.3       Brazil Cloud Communication Platform Market Breakdown, By Industry
10.1.1.2       Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028
10.1.1.2.1       Argentina Cloud Communication Platform Market Breakdown, By Component
10.1.1.2.1.1     Argentina Cloud Communication Platform Market Breakdown, By Solution
10.1.1.2.1.2     Argentina Cloud Communication Platform Market Breakdown, By Service
10.1.1.2.2       Argentina Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.2.3       Argentina Cloud Communication Platform Market Breakdown, By Industry
10.1.1.3       Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028
10.1.1.3.1       Rest of SAM Cloud Communication Platform Market Breakdown, By Component
10.1.1.3.1.1     Rest of SAM Cloud Communication Platform Market Breakdown, By Solution
10.1.1.3.1.2     Rest of SAM Cloud Communication Platform Market Breakdown, By Service
10.1.1.3.2       Rest of SAM Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.3.3       Rest of SAM Cloud Communication Platform Market Breakdown, By Industry
11.        SAM Cloud Communication Platform Market- COVID-19 Impact Analysis
11.1      SAM: Impact Assessment of COVID-19 Pandemic
12.        Industry Landscape
12.1      Overview
12.2      Market Initiative
12.3      Merger and Acquisition
12.4      New Development
13.        Company Profiles
13.1      Avaya Inc.
13.1.1     Key Facts
13.1.2     Business Description
13.1.3     Products and Services
13.1.4     Financial Overview
13.1.5     SWOT Analysis
13.1.6     Key Developments
13.2      Cisco Systems, Inc.
13.2.1     Key Facts
13.2.2     Business Description
13.2.3     Products and Services
13.2.4     Financial Overview
13.2.5     SWOT Analysis
13.2.6     Key Developments
13.3      Vonage
13.3.1     Key Facts
13.3.2     Business Description
13.3.3     Products and Services
13.3.4     Financial Overview
13.3.5     SWOT Analysis
13.3.6     Key Developments
13.4      Plivo Inc.
13.4.1     Key Facts
13.4.2     Business Description
13.4.3     Products and Services
13.4.4     Financial Overview
13.4.5     SWOT Analysis
13.4.6     Key Developments
13.5      Telestax, Inc.
13.5.1     Key Facts
13.5.2     Business Description
13.5.3     Products and Services
13.5.4     Financial Overview
13.5.5     SWOT Analysis
13.5.6     Key Developments
13.6      TWILIO INC.
13.6.1     Key Facts
13.6.2     Business Description
13.6.3     Products and Services
13.6.4     Financial Overview
13.6.5     SWOT Analysis
13.6.6     Key Developments
13.7      Intrado
13.7.1     Key Facts
13.7.2     Business Description
13.7.3     Products and Services
13.7.4     Financial Overview
13.7.5     SWOT Analysis
13.7.6     Key Developments
14.        Appendix
14.1      About The Insight Partners
14.2      Word Index

LIST OF TABLES
Table 1.             SAM Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)
Table 2.             Brazil Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 3.             Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 4.             Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 5.             Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 6.             Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 7.             Argentina Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 8.             Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 9.             Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 10.          Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 11.          Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 12.          Rest of SAM Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 13.          Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 14.          Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 15.          Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 16.          Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 17.          List of Abbreviation

LIST OF FIGURES
Figure 1.           SAM Cloud Communication Platform Market Segmentation
Figure 2.           SAM Cloud Communication Platform Market Segmentation – By Country
Figure 3.           SAM Cloud Communication Platform Market Overview
Figure 4.           UCaaS held the largest market share in 2020
Figure 5.           BFSI held the largest market share in 2020
Figure 6.           Brazil held Largest Market Share in 2020
Figure 7.           SAM PEST Analysis
Figure 8.           Expert Opinion
Figure 9.           SAM Cloud Communication Platform Market: Impact Analysis of Drivers and Restraints
Figure 10.        SAM Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)
Figure 11.        SAM Cloud Communication Platforms Market, By Component (2020 and 2028)
Figure 12.        SAM Solution: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 13.        SAM Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 14.        SAM Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 15.        SAM Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 16.        SAM Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 17.        SAM API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 18.        SAM Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 19.        SAM Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 20.        SAM Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 21.        SAM Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 22.        SAM Cloud Communication Platform Market, By Enterprise Size (2020 and 2028)
Figure 23.        SAM SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 24.        SAM Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 25.        SAM Cloud Communication Platform Market, By Industry (2020 and 2028)
Figure 26.        SAM Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 27.        SAM IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 28.        SAM Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 29.        SAM Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 30.        SAM Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 31.        SAM BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 32.        SAM Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 33.        SAM Cloud Communication Platform Market, by Key Country - Revenue and Forecast to 2028 (US$ million)
Figure 34.        SAM Cloud Communication Platform Market Breakdown, by Country, 2020 & 2028 (%)
Figure 35.        Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 36.        Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 37.        Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 38.        Impact of COVID-19 Pandemic in SAM Country Markets

Avaya Inc.
Cisco Systems, Inc.
Intrado Corporation
Plivo Inc.
Telestax, Inc.
Twilio Inc
Vonage Holdings Corp.

Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the SAM cloud communication platform market
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Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
Scrutinize in-depth SAM market trends and outlook coupled with the factors driving the cloud communication platform market, as well as those hindering it
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution

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