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Pronóstico del mercado de plataformas de comunicación en la nube de Oriente Medio y África hasta 2028: impacto de COVID-19 y análisis regional por componente (solución y servicio), tamaño de la empresa (pymes y grandes empresas) e industria (BFSI, TI y telecomunicaciones, atención médica, comercio minorista, gobierno , Educación y Otros)
Introducción al mercado
El mercado de plataformas de comunicación en la nube en MEA está segmentado en Sudáfrica, los Emiratos Árabes Unidos, Arabia Saudita y el resto de MEA. Con la creciente digitalización, las empresas adoptan plataformas de comunicación en la nube con fines de comunicación, intercambio de archivos y seguridad. Las empresas integran plataformas de comunicación en la nube para video, voz, chat, mensajería y verificación en sus aplicaciones, productos y flujos de trabajo. Además, la creciente penetración de Internet en la región está promoviendo el crecimiento del mercado. Por ejemplo, según la Autoridad Reguladora de Telecomunicaciones (TRA) de los EAU, en marzo de 2021 había 3.269.359 suscriptores de Internet y 17.075.188 suscriptores activos de telefonía móvil en los EAU. Según datos del Banco Mundial, la penetración de Internet en los EAU fue del 99,15%. en 2019. De manera similar, en Arabia Saudita, en 2025, se prevé que la penetración de Internet en Arabia Saudita alcance el 97 %, frente al 84 % en 2019.
Además, en Sudáfrica, el 55 % de los habitantes del Sur La población africana era usuaria de Internet en 2020. Se prevé que esta proporción crezca a más del 60% para 2025. Por lo tanto, con el aumento continuo de usuarios de Internet, las empresas también están transformando sus negocios a plataformas digitales. La región adopta constantemente plataformas o servicios basados en la nube para el crecimiento futuro de las pymes y las grandes empresas. Con la rápida aceptación de la nube pública y privada, la región MENA probablemente se centrará en la tecnología y los datos. Además, las pequeñas y medianas empresas (PYMES) en MENA han comenzado a gastar significativamente en servicios de nube pública. Según el informe de W.Media de mayo de 2021, se estima que la adopción de la nube superará el 95 % solo en la región MENA, y las pequeñas, medianas y grandes empresas adoptarán la infraestructura de la nube en los próximos años.
En MEA , Irán, Arabia Saudita, Qatar, Sudáfrica y los Emiratos Árabes Unidos son algunos de los países con el mayor número de casos y muertes confirmados por COVID-19. La adopción de tecnologías avanzadas, como IoT y la nube, es bastante elevada, especialmente en países como los Emiratos Árabes Unidos. La demanda de digitalización está creciendo a un ritmo impresionante en esta región. Por lo tanto, se espera que ofrezca amplias oportunidades de crecimiento para el mercado de plataformas de comunicación en la nube en los próximos años. Para abordar los problemas causados por la pandemia de COIVD-19 en la industria industrial, de software y de TI y al mismo tiempo mantener operaciones regulares sin interrupciones, se espera que las empresas presentes en esta región inviertan fuertemente en herramientas y soluciones de comunicación basadas en la nube en los próximos años.
Dinámica y descripción general del mercado
Se espera que el mercado de la plataforma de comunicación en la nube en MEA crezca desde US$ 409,08 millones en 2021 a US$ 1.617,85 millones en 2028; se estima que crecerá a una tasa compuesta anual del 21,7% de 2021 a 2028. Además, la región alberga algunos desarrolladores de plataformas de comunicación en la nube, como Avaya Inc. y Cisco Systems, Inc. Estos desarrolladores de software proporcionan plataformas de comunicación en la nube para varias industrias, incluida BFSI. , TI y telecomunicaciones, gobierno, comercio minorista y educación.
Segmentos de mercado clave
El mercado de la plataforma de comunicación en la nube MEA está segmentado por componente, tamaño de la empresa, industria y país. Según los componentes, el mercado de la plataforma de comunicación en la nube de MEA se segmenta en soluciones y servicios. En 2020, el segmento de soluciones representó la mayor participación en el mercado. Según el tipo de tamaño de empresa, el mercado de plataformas de comunicación en la nube de MEA se segmenta en segmentos de grandes empresas y pymes. El segmento de grandes empresas representó la mayor cuota de mercado. Según la industria, el mercado de plataformas de comunicación en la nube de MEA se segmenta en BFSI, TI y tecnología. Telecomunicaciones, atención médica, comercio minorista, gobierno, educación y otros. En 2020, el segmento BFSI representó la mayor cuota de mercado. Según el país, el mercado de la plataforma de comunicación en la nube de MEA está segmentado en Arabia Saudita, Sudáfrica, Emiratos Árabes Unidos y el resto de MEA. Los Emiratos Árabes Unidos tuvieron la mayor participación de mercado en 2020.
Principales fuentes y empresas cotizadas
Algunas fuentes primarias y secundarias importantes hicieron referencia Para la elaboración de este informe sobre el mercado de plataformas de comunicación en la nube en MEA se incluyen sitios web de empresas, informes anuales, informes financieros, documentos del gobierno nacional y bases de datos estadísticas, entre otros. Las principales empresas que figuran en el informe son Avaya Inc.; Cisco Systems, Inc.; Corporación Intrado; Telestax, Inc.; y Vonage Holdings Corp.
Informe de razones para comprar
- Comprender el panorama del mercado de la plataforma de comunicación en la nube MEA e identificar los segmentos del mercado que tienen más probabilidades de garantizar un fuerte retorno.
- Mantenerse a la vanguardia de la carrera al comprender el panorama competitivo en constante cambio para el mercado de plataformas de comunicación en la nube de MEA.
- Planifique de manera eficiente fusiones y adquisiciones y acuerdos de asociación en el mercado de plataformas de comunicación en la nube de MEA identificando segmentos de mercado con las ventas probables más prometedoras.
- Ayuda a tomar decisiones comerciales informadas a partir de un análisis perspicaz e integral del desempeño del mercado de varios segmentos del mercado de plataformas de comunicación en la nube MEA.
- Obtenga un pronóstico de ingresos de mercado para varios segmentos a partir de 2021- 2028 en la región MEA.
MEA Mercado de plataformas de comunicación en la nube Segmentación
MEA Cloud Plataforma de comunicación Mercado - Por componente
- Soluciones
- UCaaS
- WebRTC
- IVR
- VoIP
- API
- Servicios
- Capacitación y Consultoría
- Soporte y mantenimiento
- Servicios gestionados
Mercado de la plataforma de comunicación en la nube MEA: por Tamaño de la empresa
- Pymes
- Grandes empresas
- BFSI
- TI y tecnología Telecomunicaciones
- Salud
- Comercio
- Gobierno
- Educación
- Otros
- Arabia Saudita
- Sudáfrica
- EAU
- Resto de MEA
Mercado de plataforma de comunicación en la nube MEA: perfiles de empresas
- Avaya Inc.
- Cisco Systems, Inc.
- Intrado Corporation
- Telestax, Inc.
- Vonage Holdings Corp.
TABLE OF CONTENTS
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. MEA Cloud Communication Platform Market Landscape
4.1 Market Overview
4.2 MEA PEST Analysis
4.2.1 Ecosystem Analysis
4.3 Expert Opinion
5. MEA Cloud Communication Platform Market– Key Market Dynamics
5.1.1 Growing Trend of Bring Your Own Device
5.1.2 Low Cost of Cloud Communication Platform Solutions
5.2 Market Restraints
5.2.1 Various Privacy and Security Concerns
5.3 Market Opportunities
5.3.1 Increased Preference for Cloud-Based Solutions and the Growth of the BPO Sector
5.3.2 High Surge in the number of Internet Users
5.4 Future Trends
5.4.1 Cloud-based IoT Platform Witnessing Rise
5.4.2 Significant Need of Voice Over Internet Protocol (VoIP)
5.5 Impact Analysis of Drivers and Restraints
6. Cloud Communication Platform Market– MEA Analysis
6.1 MEA Cloud Communication Platform Market Overview
6.2 MEA Cloud Communication Platform Market–Revenue and Forecast to 2028 (US$ Million)
7. MEA Cloud Communication Platform Market Analysis – By Component
7.1 Overview
7.2 MEA Cloud Communication Platforms Market, By Component (2020 And 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Cloud Communication Platform Market Revenue and Forecast To 2028 (US$ Million)
7.3.3 Unified Communication and Collaboration (UCC/UCaaS)
7.3.3.1 Overview
7.3.3.2 Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.4 Web Real-Time Communication (WebRTC)
7.3.4.1 Overview
7.3.4.2 Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.5 Interactive Voice Response (IVR)
7.3.5.1 Overview
7.3.5.2 Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.6 Voice Over Internet Protocol (VoIP)
7.3.6.1 Overview
7.3.6.2 Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.3.7 Application Programming Interface (API)
7.3.7.1 Overview
7.3.7.2 API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.3 Training and Consulting
7.4.3.1 Overview
7.4.3.2 Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.4 Support and Maintenance
7.4.4.1 Overview
7.4.4.2 Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
7.4.5 Managed Service
7.4.5.1 Overview
7.4.5.2 Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
8. MEA Cloud Communication Platform Market Analysis – By Enterprise Size
8.1 Overview
8.2 MEA Cloud Communication Platform Market, By Enterprise Size (2020 And 2028)
8.3 SMEs
8.3.1 Overview
8.3.2 SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
8.4 Large Enterprise
8.4.1 Overview
8.4.2 Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9. MEA Cloud Communication Platform Market Analysis – By Industry
9.1 Overview
9.2 MEA Cloud Communication Platform Market, By Industry (2020 and 2028)
9.3 Retail
9.3.1 Overview
9.3.2 Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.4 IT & Telecom
9.4.1 Overview
9.4.2 IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.5 Healthcare
9.5.1 Overview
9.5.2 Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.6 Government
9.6.1 Overview
9.6.2 Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.7 Education
9.7.1 Overview
9.7.2 Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.8 BFSI
9.8.1 Overview
9.8.2 BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
9.9 Others
9.9.1 Overview
9.9.2 Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
10. MEA Cloud Communication Platform Market – Country Analysis
10.1 Overview
10.1.1 MEA Cloud Communication Platform Market Breakdown, By Country
10.1.1.1 Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
10.1.1.1.1 Saudi Arabia Cloud Communication Platform Market Breakdown, By Component
10.1.1.1.1.1 Saudi Arabia Cloud Communication Platform Market Breakdown, By Solution
10.1.1.1.1.2 Saudi Arabia Cloud Communication Platform Market Breakdown, By Service
10.1.1.1.2 Saudi Arabia Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.1.3 Saudi Arabia Cloud Communication Platform Market Breakdown, By Industry
10.1.1.2 UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
10.1.1.2.1 UAE Cloud Communication Platform Market Breakdown, By Component
10.1.1.2.1.1 UAE Cloud Communication Platform Market Breakdown, By Solution
10.1.1.2.1.2 UAE Cloud Communication Platform Market Breakdown, By Service
10.1.1.2.2 UAE Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.2.3 UAE Cloud Communication Platform Market Breakdown, By Industry
10.1.1.3 South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
10.1.1.3.1 South Africa Cloud Communication Platform Market Breakdown, By Component
10.1.1.3.1.1 South Africa Cloud Communication Platform Market Breakdown, By Solution
10.1.1.3.1.2 South Africa Cloud Communication Platform Market Breakdown, By Service
10.1.1.3.2 South Africa Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.3.3 South Africa Cloud Communication Platform Market Breakdown, By Industry
10.1.1.4 Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
10.1.1.4.1 Rest of MEA Cloud Communication Platform Market Breakdown, By Component
10.1.1.4.1.1 Rest of MEA Cloud Communication Platform Market Breakdown, By Solution
10.1.1.4.1.2 Rest of MEA Cloud Communication Platform Market Breakdown, By Service
10.1.1.4.2 Rest of MEA Cloud Communication Platform Market Breakdown, By Enterprise Size
10.1.1.4.3 Rest of MEA Cloud Communication Platform Market Breakdown, By Industry
11. MEA Cloud Communication Platform Market- COVID-19 Impact Analysis
11.1 MEA: Impact Assessment of COVID-19 Pandemic
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 Merger and Acquisition
12.4 New Development
13. Company Profiles
13.1 Avaya Inc.
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Cisco Systems, Inc.
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Vonage
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Telestax, Inc.
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Intrado
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Word Index
LIST OF TABLES
Table 1. MEA Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)
Table 2. Saudi Arabia Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 3. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 4. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 5. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 6. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 7. UAE Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 8. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 9. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 10. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 11. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 12. South Africa Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 13. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 14. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 15. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 16. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 17. Rest of MEA Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)
Table 18. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)
Table 19. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)
Table 20. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)
Table 21. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)
Table 22. List of Abbreviation
LIST OF FIGURES
Figure 1. MEA Cloud Communication Platform Market Segmentation
Figure 2. MEA Cloud Communication Platform Market Segmentation – By Country
Figure 3. MEA Cloud Communication Platform Market Overview
Figure 4. UCaaS held the largest market share in 2020
Figure 5. BFSI held the largest market share in 2020
Figure 6. UAE held Largest Market Share in 2020
Figure 7. MEA PEST Analysis
Figure 8. Expert Opinion
Figure 9. MEA Cloud Communication Platform Market: Impact Analysis of Drivers and Restraints
Figure 10. MEA Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)
Figure 11. MEA Cloud Communication Platforms Market, By Component (2020 and 2028)
Figure 12. MEA Solution: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 13. MEA Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 14. MEA Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 15. MEA Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. MEA Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 17. MEA API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 18. MEA Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 19. MEA Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. MEA Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 21. MEA Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. MEA Cloud Communication Platform Market, By Enterprise Size (2020 and 2028)
Figure 23. MEA SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 24. MEA Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. MEA Cloud Communication Platform Market, By Industry (2020 and 2028)
Figure 26. MEA Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. MEA IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. MEA Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. MEA Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. MEA Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. MEA BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 32. MEA Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)
Figure 33. MEA Cloud Communication Platform Market, by Key Country - Revenue (2020) (US$ million)
Figure 34. MEA Cloud Communication Platform Market Breakdown, By Country, 2020 & 2028 (%)
Figure 35. Saudi Arabia Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 36. UAE Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 37. South Africa Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 38. Rest of MEA Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)
Figure 39. Impact of COVID-19 Pandemic in MEA Country Markets
- Avaya Inc.
- Cisco Systems, Inc.
- Intrado Corporation
- Telestax, Inc.
- Vonage Holdings Corp.
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the MEA cloud communication platform market
- Highlights key business priorities in order to assist companies to realign their business strategies
- The key findings and recommendations highlight crucial progressive industry trends in the MEA cloud communication platform market, thereby allowing players across the value chain to develop effective long-term strategies
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
- Scrutinize in-depth MEA market trends and outlook coupled with the factors driving the cloud communication platform market, as well as those hindering it
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution