Prognose zum europäischen Markt für Konversations-KI bis 2031 – Regionale Analyse – nach Komponente (Plattform und Dienst), Typ (Chatbots und intelligente virtuelle Assistenten), Bereitstellungstyp (vor Ort und in der Cloud) und Branche (Einzelhandel und E-Commerce, Gesundheitswesen und Biowissenschaften, Reisen und Gastgewerbe, BFSI, IT und Telekommunikation, Medien und Unterhaltung und andere)
Steigende Nachfrage nach Chatbot-Lösungen beflügelt europäischen Markt für Konversations-KI
Chatbots können rund um die Uhr Kundenservice bieten, indem sie Tausende von Interaktionen gleichzeitig verwalten. So können sich Kundendienstmitarbeiter auf komplexe Fälle konzentrieren, anstatt Verbraucher lange in der Schlange warten zu lassen. Mit dem Aufstieg der sozialen Medien und der zunehmenden Digitalisierung weltweit möchten Menschen ihre Probleme Unternehmen oft über dieses Medium mitteilen. Daher werden Chatbots zu einem wesentlichen Aspekt des CRM-Betriebs für Top-Unternehmen. Die Automatisierung des Kundenservice wird durch die Integration von Chatbots in soziale Netzwerke erreicht. Ein Chatbot bietet intelligente Antworten anstelle menschlicher Kundendienstmitarbeiter. Darüber hinaus kann es wertvolle Informationen über die Vorlieben und das Kaufverhalten der Kunden extrahieren, um sie besser bedienen zu können. Darüber hinaus sind Verbraucher mehr daran interessiert, beim Einkaufen Zeit zu sparen. Sie verwenden lieber ihre Smartphones, um Produkte zu recherchieren und zu kaufen. Beispielsweise können Amazon Echo-Kunden Sprachbefehle verwenden, um Produkte einzukaufen. Darüber hinaus stoßen Verbraucher häufig auf Herausforderungen, wenn sie versuchen, wichtige Informationen im Internet zu finden. Dies geschieht, weil sie gelegentlich nicht in der Lage sind, den richtigen Suchbegriff zu finden. Ein Chatbot kann durch Kommunikation mit dem Benutzer schnell die richtigen Informationen liefern. Da Chatbots dazu beitragen, die Geschäftseffizienz zu steigern, steigt die Nachfrage nach ihnen weltweit, was das Wachstum des Marktes für Konversations-KI ankurbelt.
Überblick über den europäischen Markt für Konversations-KI
Der Fintech-Markt in Deutschland wächst erheblich. Deutschland hat laut ITA den größten Fintech-Markt in der EU und liegt weltweit auf Platz vier. Das Land verfügt bereits über die erforderliche digitale Infrastruktur und eine starke Verbraucherbasis. Obwohl Deutschland Großbritannien in Bezug auf die Gesamtzahl mobiler Zahlungen noch nicht überholt hat, liegt die prognostizierte durchschnittliche jährliche Wachstumsrate (CAGR) der mobilen Zahlungseinführung derzeit bei 43,8 %, verglichen mit 19,5 % in Großbritannien. Darüber hinaus sind in dem Land verschiedene Fintech-Unternehmen aktiv, darunter N26, Fidor Bank, SolarisBank und Auxmoney. Darüber hinaus bieten viele Fintech-Unternehmen Online-Banking an. So bietet die Solarisbank neben Infrastrukturdiensten für Finanzinstitute auch digitale Bankdienstleistungen an. Darüber hinaus sind N26, Fidor Bank, Monzo und Revolut Fintech-Unternehmen, die in Deutschland digitale Bankdienstleistungen anbieten. Die Deutsche Bank bietet eine breite Palette von Online-Banking-Diensten an. Die zunehmende Digitalisierung im Bankensektor treibt also die Einführung von Konversations-KI im Land voran, da die Technologie zu einem verbesserten Kundenerlebnis beiträgt.
Umsatz und Prognose des europäischen Marktes für Konversations-KI bis 2031 (Mio. USD)
Segmentierung des europäischen Marktes für Konversations-KI
Der europäische Markt für Konversations-KI ist nach Komponente, Typ, Bereitstellungsart, Branche und Land kategorisiert.
Basierend auf der Komponente ist der europäische Markt für Konversations-KI in Plattform und Service unterteilt. Das Plattformsegment hielt 2023 einen größeren Anteil am europäischen Markt für Konversations-KI.
Nach Typ ist der europäische Markt für Konversations-KI in Chatbots und intelligente virtuelle Assistenten unterteilt. Das Chatbots-Segment hielt 2023 einen größeren Anteil am europäischen Markt für Konversations-KI.
In Bezug auf die Bereitstellungsart ist der europäische Markt für Konversations-KI in On-Premise und Cloud unterteilt. Das On-Premise-Segment hielt 2023 einen größeren Anteil am europäischen Markt für Konversations-KI.
Nach Branchen ist der europäische Markt für Konversations-KI in Einzelhandel und E-Commerce, Gesundheitswesen und Biowissenschaften, Reisen und Gastgewerbe, BFSI, IT und Telekommunikation, Medien und Unterhaltung und andere unterteilt. Das Segment Einzelhandel und E-Commerce hielt 2023 den größten Anteil am europäischen Markt für Konversations-KI.
Nach Ländern ist der europäische Markt für Konversations-KI in Frankreich, Deutschland, Großbritannien, Italien, Russland und das übrige Europa unterteilt. Deutschland dominierte 2023 den europäischen Marktanteil für Konversations-KI.
Alphabet Inc; Amazon.com Inc.; Artificial Solutions International AB; Cognigy GmbH; International Business Machines Corp; Kore.ai Inc.; Microsoft Corp; Oracle Corp; Rasa Technologies Inc; und SAP SE sind einige der führenden Unternehmen auf dem europäischen Markt für Konversations-KI.
1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. Europe Conversational AI market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 List of Vendors in Value Chain
5. Europe Conversational AI market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing E-Commerce Sector
5.1.2 Increasing Demand for Chatbot Solutions
5.2 Market Restraints
5.2.1 Rising Privacy Concerns
5.3 Market Opportunities
5.3.1 Rising Demand for Conversational AI in Healthcare Sector
5.3.2 Emergence of Generative AI
5.4 Market Trends
5.4.1 Growing Adoption of Conversational AI in Gaming Industry
5.5 Impact of Drivers and Restraints:
6. Conversational AI market – Europe Analysis
6.1 Europe Conversational AI Market Overview
6.2 Conversational AI market Revenue (US$ Million), 2021–2031
6.3 Conversational AI market Forecast Analysis
7. Europe Conversational AI market Analysis – by Component
7.1 Platform
7.1.1 Overview
7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
7.2 Service
7.2.1 Overview
7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8. Europe Conversational AI market Analysis – by Type
8.1 Chatbots
8.1.1 Overview
8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8.2 Intelligent Virtual Assistants
8.2.1 Overview
8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9. Europe Conversational AI market Analysis – by Deployment Type
9.1 On-Premise
9.1.1 Overview
9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9.2 Cloud
9.2.1 Overview
9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10. Europe Conversational AI market Analysis – by Industry
10.1 Retail and E-commerce
10.1.1 Overview
10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.2 Healthcare and Life Sciences
10.2.1 Overview
10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.3 Travel and Hospitality
10.3.1 Overview
10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.5 IT and Telecom
10.5.1 Overview
10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.6 Media and Entertainment
10.6.1 Overview
10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11. Europe Conversational AI market – Country Analysis
11.1 Europe
11.1.1 Europe: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
11.1.1.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Country
11.1.1.2 France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.2.1 France: Conversational AI market Breakdown, by Component
11.1.1.2.2 France: Conversational AI market Breakdown, by Type
11.1.1.2.3 France: Conversational AI market Breakdown, by Deployment Type
11.1.1.2.4 France: Conversational AI market Breakdown, by Industry
11.1.1.3 Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.3.1 Germany: Conversational AI market Breakdown, by Component
11.1.1.3.2 Germany: Conversational AI market Breakdown, by Type
11.1.1.3.3 Germany: Conversational AI market Breakdown, by Deployment Type
11.1.1.3.4 Germany: Conversational AI market Breakdown, by Industry
11.1.1.4 United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.4.1 United Kingdom: Conversational AI market Breakdown, by Component
11.1.1.4.2 United Kingdom: Conversational AI market Breakdown, by Type
11.1.1.4.3 United Kingdom: Conversational AI market Breakdown, by Deployment Type
11.1.1.4.4 United Kingdom: Conversational AI market Breakdown, by Industry
11.1.1.5 Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.5.1 Italy: Conversational AI market Breakdown, by Component
11.1.1.5.2 Italy: Conversational AI market Breakdown, by Type
11.1.1.5.3 Italy: Conversational AI market Breakdown, by Deployment Type
11.1.1.5.4 Italy: Conversational AI market Breakdown, by Industry
11.1.1.6 Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.6.1 Russia: Conversational AI market Breakdown, by Component
11.1.1.6.2 Russia: Conversational AI market Breakdown, by Type
11.1.1.6.3 Russia: Conversational AI market Breakdown, by Deployment Type
11.1.1.6.4 Russia: Conversational AI market Breakdown, by Industry
11.1.1.7 Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.1.1.7.1 Rest of Europe: Conversational AI market Breakdown, by Component
11.1.1.7.2 Rest of Europe: Conversational AI market Breakdown, by Type
11.1.1.7.3 Rest of Europe: Conversational AI market Breakdown, by Deployment Type
11.1.1.7.4 Rest of Europe: Conversational AI market Breakdown, by Industry
12. Competitive Landscape
12.1 Heat Map Analysis by Key Players
12.2 Company Positioning & Concentration
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
14. Company Profiles
14.1 Amazon.com Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 International Business Machines Corp
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Alphabet Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Oracle Corp
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 SAP SE
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Microsoft Corp
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Artificial Solutions International AB
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Cognigy GmbH
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Kore.ai Inc.
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Rasa Technologies Inc
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About The Insight Partners
15.2 Word Index
List of Tables
Table 1. Conversational AI market Segmentation
Table 2. Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Table 3. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 4. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 5. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 6. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 7. Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Country
Table 8. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 9. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 10. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 11. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 12. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 13. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 14. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 15. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 16. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 17. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 18. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 19. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 20. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 21. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 22. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 23. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 24. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 25. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 26. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 27. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 28. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 29. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 30. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 31. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 32. Heat Map Analysis by Key Players
Table 33. List of Abbreviation
List of Figures
Figure 1. Conversational AI market Segmentation, by Country
Figure 2. Ecosystem Analysis: Conversational AI Market
Figure 3. Conversational AI market – Key Market Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Conversational AI market Revenue (US$ Million), 2021–2031
Figure 6. Conversational AI market Share (%) – by Component (2023 and 2031)
Figure 7. Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 8. Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 9. Conversational AI market Share (%) – by Type (2023 and 2031)
Figure 10. Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 11. Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 12. Conversational AI market Share (%) – by Deployment Type (2023 and 2031)
Figure 13. On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 14. Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 15. Conversational AI market Share (%) – by Industry (2023 and 2031)
Figure 16. Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 17. Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 18. Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 19. BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 20. IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 21. Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 22. Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 23. Europe Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)
Figure 24. Europe: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 25. France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 26. Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 27. United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 28. Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 29. Russia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 30. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 31. Company Positioning & Concentration
- Alphabet Inc
- Amazon.com Inc.
- Artificial Solutions International AB
- Cognigy GmbH
- International Business Machines Corp
- Kore.ai Inc.
- Microsoft Corp
- Oracle Corp
- Rasa Technologies Inc
- SAP SE
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